Feedback

DECEMBER 7, 2016

While I researched many stores and products, I ended up going back to the one that took care of a problem when we bought a new wireless router a few years ago. They created a loyal customer with me. 70% of buying experiences are based on how the customer feels they are being treated. Follow up with your customers.

Customer Experience Management 100

Customer Experience Management Software Customer Experience Management 100

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Do you actually see it coming to the board level? Absolutely.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Do you actually see it coming to the board level? Absolutely.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40