Experience Matters

FEBRUARY 8, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf

Infographics 205

Infographics Leadership ROI Groups 205

Experience Matters

SEPTEMBER 8, 2016

One of Temkin Group’s four CX core competencies is Employee Engagement. That’s why Temkin Group put together an Employee Engagement Resource Page and developed this infographic. You can download the infographic (or poster) below. I hope you enjoy it.

Employee Engagement 120

Employee Engagement Infographics Engagement Groups 120

Customers That Stick

OCTOBER 20, 2014

In honor of Customer Experience Day , Temkin Group released its “ The State of Customer Experience” infographic. They reveal, among other things, that customer experience continues to gain more focus and that experience ratings have improved across most industries. Better customer experiences means higher revenues.

Infographics 157

Infographics Customer Experience Employee Engagement Groups 157

Ecrion

OCTOBER 21, 2020

Customer engagement and customer experience are regarded as cornerstones of business development. However, there is a lot of confusion between the meaning of each terms, and even though they are often used as synonyms, customer experience is different from customer engagement. Better Together.

Infographics 105

Infographics Customer Engagement Engagement Customer Experience 105

Alida

DECEMBER 7, 2018

View Infographic. Yet, most companies are still failing to meet customer expectations and become more customer-centric. According to Accenture , this is because there is a growing disconnect between what customers need and what retailers are providing. Allowing your customers to be a part of your business transformation.

Customer Centricity 201

Customer Centricity Infographics Retail Multi-Channel 201

Ecrion

AUGUST 12, 2020

The success of your business relies on your customers. Better customer engagement helps to build a stronger relationship between your business and your customers. But did you know that employee engagement is just as important as customer engagement for creating stellar CX? talk to an expert today.

Employee Engagement 105

Employee Engagement Infographics Engagement Customer Experience 105

Michelli Experience

APRIL 12, 2017

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Infographics 230

Infographics Employee Engagement Consulting Customer Engagement 230

Experience Matters

OCTOBER 19, 2016

We regularly help companies create cultures that are more customer-centric. So it seemed like a fun idea to create an infographic on the topic. You may want to see a video we created about customer-centric culture or the report, Employee-Engaging Transformation.

Infographics 120

Infographics Culture Customer Centricity Employee Engagement 120

Michelli Experience

MARCH 16, 2018

My, my, the world of sales has come a long way in just a few decades: From tablets of paper and loads of pens, most salespeople can now access online-based information gathering systems that tell them everything from a customer’s first contact with a business to what they prefer and who their key contacts are. This graphic helps explain it.

Infographics 140

Infographics CRM Customer Relationship Management System 140

Experience Investigators by 360Connext

DECEMBER 29, 2014

We had a great 2014 but more importantly, customers did, too! Leaders of all types of organizations began to walk the talk around improving their customer experience. Understanding customer touchpoints is essential to delivering a superior customer experience. Customer or Company Mission? What is a Touchpoint?

Customer Journeys 300

Customer Journeys Customer Experience Touchpoint Social Media 300

Michelli Experience

MARCH 16, 2017

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Infographics 269

Infographics Employee Engagement Customer Engagement Engagement 269

Michelli Experience

DECEMBER 28, 2016

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Infographics 214

Infographics Customer Experience Customers Employee Engagement 214

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. A prospect may also encounter your brand through word-of-mouth or a customer referral.

Infographics 126

Infographics Customer Journeys Customer Experience Customer Retention 126

C3Centricity

DECEMBER 31, 2018

If you believe that you could be getting better support on your customer understanding and insight development, then these ten ideas will take you a long way to doing this in 2019. Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World). These are the most shared marketing infographics of 2017.

Brands 293

Brands Strategy Customer Journeys Infographics 293

Michelli Experience

JANUARY 5, 2017

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Infographics 235

Infographics Customer Experience Customers Consulting 235

Michelli Experience

NOVEMBER 9, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Gratitude is a Customer Experience Differentiator appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics 113

Infographics Customer Experience Consulting Customers 113

Michelli Experience

FEBRUARY 21, 2018

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post Customer Centricity | Infographic appeared first on Joseph Michelli. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Infographics 100

Infographics Customer Centricity Consulting Customers 100

Michelli Experience

JUNE 29, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Customer Experience and Value Add appeared first on Joseph Michelli. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Infographics 34

Infographics Customer Experience Consulting Customers 34

Michelli Experience

MARCH 8, 2017

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Infographics 214

Infographics Customers Customer Experience Design Consulting 214

Michelli Experience

JULY 26, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} High Trust = Happy Employees, Customers, Shareholders, & Leaders appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics 113

Infographics Consulting Customers Customer Experience 113

Michelli Experience

APRIL 12, 2017

The post {Infographic} Getting More Referrals appeared first on Joseph Michelli.

Infographics 113

Infographics Employee Engagement Consulting Customer Engagement 113

Experience Matters

OCTOBER 14, 2014

As part of Customer Experience Day , I interviewed Mercedes-Benz USA (MBUSA) CEO Steve Cannon on a CXPA.org webinar called Customer Experience from the C-Suite. Cannon mentioned that CX is a topic in every single town hall and when he visits a facility, he says, “Don’t give me a facility tour, give me a customer experience tour.”

Net Promoter Score 279

Net Promoter Score Employee Engagement Leadership B2B 279

Michelli Experience

MAY 31, 2017

The post {Infographic} Looking beyond the obvious: spotting customer experience subtleties appeared first on Joseph Michelli.

Infographics 113

Infographics Customer Experience Customers Customer Engagement 113

Michelli Experience

JULY 5, 2018

Michelli and his team consult with some of the world’s best customer experience companies. The post Customer Journey Mapping [Infographic] appeared first on Joseph Michelli. Follow on Twitter: @josephmichelli. ++ Want to receive exclusive content on how you can deliver extraordinary, memorable, and profitable experiences?

Customer Journeys 90

Customer Journeys Infographics Consulting Customers 90

Michelli Experience

OCTOBER 4, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} The Risk of Excellence: Avoiding Customer Experience Mediocrity appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics 113

Infographics Customer Experience Consulting Customers 113

Michelli Experience

SEPTEMBER 14, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} When It Matters Most appeared first on Joseph Michelli. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Infographics 113

Infographics Consulting Customer Experience Company 113

Michelli Experience

MAY 17, 2017

The post {Infographic} Transforming Optimism on Transformation appeared first on Joseph Michelli.

Infographics 113

Infographics Customer Engagement Loyalty Engagement 113

Michelli Experience

AUGUST 17, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Guilt or Greatness? Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. Follow on Twitter: @josephmichelli.

Infographics 113

Infographics Consulting Customer Experience Company 113

Michelli Experience

APRIL 19, 2017

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Airlines 214

Airlines Infographics Customers Customer Experience Design 214

Michelli Experience

SEPTEMBER 6, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} It’s Time for Design Thinking appeared first on Joseph Michelli. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Infographics 113

Infographics Consulting Customer Experience Company 113

Michelli Experience

JUNE 14, 2017

The post {Infographic} Customer Experience Speaker, Consultant, Author, or … A Robot appeared first on Joseph Michelli.

Infographics 113

Infographics Consulting Customer Experience Customers 113

Ecrion

SEPTEMBER 22, 2020

Infographics & Longform Content | 2. Attractive Infographics | 6. Engaging & Authoritative Writing | 10. Using infographics for social media can be an absolute lifesaver for your brand. Make Infographics Work Hand in Hand with Longform Content. Choose Helpful Topics | 3. Accurate Information | 4.

Social Media 102

Social Media Infographics How To Entertainment 102

Michelli Experience

DECEMBER 6, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Complexly Simple | Success Can Breed Mediocracy appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics 113

Infographics Consulting Customer Experience Company 113

Michelli Experience

SEPTEMBER 20, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Keeping the Attention of Your Audience appeared first on Joseph Michelli. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Infographics 113

Infographics Consulting Customer Experience Company 113

Michelli Experience

JUNE 8, 2017

The post {Infographic} Service Delivered: Timeless Change appeared first on Joseph Michelli.

Infographics 113

Infographics Customer Experience Design Customer Engagement Loyalty 113

Michelli Experience

APRIL 26, 2017

The post {Infographic} What Are Your UICs? appeared first on Joseph Michelli.

Infographics 113

Infographics Customer Experience Design Consulting Customer Engagement 113

Michelli Experience

AUGUST 30, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Leading with the Good: A Must have for Customer Experience Success appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics 159

Infographics Customer Experience Consulting Customers 159