Experience Matters

DECEMBER 27, 2016

Voice of the Customer (VoC) programs are a central part of most customer experience efforts. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x […]. For additional info, check out our VoC resource page.

Infographics 286

Infographics Resources Report Customers 286

Experience Matters

DECEMBER 27, 2016

Voice of the Customer (VoC) programs are a central part of most customer experience efforts. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x 24″): poster in pdf, poster in png Filed under: […].

Infographics 286

Infographics Report Customers Customer Experience 286

Experience Matters

OCTOBER 2, 2018

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in .jpg jpg format, in .pdf pdf format 18? poster: in .jpg jpg format, in .pdf pdf format.

Infographics 297

Infographics Groups Customer Experience ROI 297

Experience Matters

JUNE 20, 2018

The most dowloaded content that I’ve published is our free eBook, The Six Laws of Customer Experience. It continues to be very popular because it uses simple language and concepts to describe what we call “the fundamental truths about how organizations treat customers.” Here are links to download Read More.

Infographics 291

Infographics Customer Experience eBook Customers 291

Experience Matters

JANUARY 26, 2017

In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed pdf.Filed under: Customer experience, Purpose, Trends.

Infographics 294

Infographics Trends Video Customer Experience 294

Experience Matters

NOVEMBER 9, 2016

I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like.

Infographics 317

Infographics Groups Data Customer Experience 317

Experience Matters

JANUARY 18, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. This first infographic looks at CX efforts and the ROI of those activities. Here are links to download different versions of the infographic: Infographic: in .jpg

Infographics 140

Infographics ROI Groups Customer Experience 140

Experience Matters

DECEMBER 4, 2017

If you like customer experience and visualizations, then you should enjoy this collection of CX infographics that we’ve published over the last year or so. Each of the infographics can be downloaded as a traditional infographic, or in the form of an 18″ x 24″ poster.

Infographics 48

Infographics Customer Experience ROI Culture 48

Experience Matters

JUNE 14, 2017

It outlines the blueprint to building a customer-centric organization. We’ve created this infographic to showcase the competencies: Purposeful Leadership: Operate consistently with a clear set of values. Compelling Brand Values: Deliver on your brand promises to customers.

Infographics 263

Infographics Customer Centricity Employee Engagement Brand Values 263

CloudCherry

MARCH 8, 2018

Over the years, women have played an immense role in shaping Customer Experience. So, we’ve come up with an infographic to highlight the Top 5 Women Customer Experience Influencers. DELIVER GREAT CUSTOMER EXPERIENCES!

Infographics 236

Infographics Customer Experience Policies Loyalty 236

Experience Matters

MARCH 15, 2018

As part of our focus on this topic, we put together this infographic that focuses on how we can Humanize CX. It identifies six fundamental characteristics of human beings—Hopeful, Intuitive, Self-Centered, Emotional, Motivated, and Social—that you need to keep in mind when you’re thinking about your customers and employees.

Infographics 218

Infographics Customer Experience Customers Groups 218

Experience Matters

OCTOBER 3, 2017

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. ” It is part of a broader celebration of Customer Experience Day. ” It is part of a broader celebration of Customer Experience Day.

Infographics 235

Infographics Customer Experience Professionals Groups Customer Experience 235

Experience Matters

NOVEMBER 9, 2016

I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like.

Infographics 254

Infographics Groups Data Customer Experience 254

CloudCherry

MARCH 8, 2018

Over the years, women have played an immense role in shaping Customer Experience. So, we’ve come up with an infographic to highlight the Top 5 Women Customer Experience Influencers. DELIVER GREAT CUSTOMER EXPERIENCES!

Infographics 220

Infographics Customer Experience Policies Loyalty 220

Experience Matters

SEPTEMBER 6, 2017

Here’s an infographic that provides an overview. You can download the graphic in several formats: Infographic in.jpg or in.pdf Poster (18″ x 24″) in .jpg jpg or in.pdf.

Infographics 244

Infographics Groups Report Chief Customer Officer 244

Experience Matters

MAY 7, 2018

Voice of the Customer (VoC) programs are a critical component for many CX efforts. This infographic examines those efforts. Here are links to download different versions of the infographic: Infographic: in .png Make sure to visit our VoC/NPS Resource Page for more help in building your VoC program. png format, in .pdf

Infographics 206

Infographics NPS Resources Customers 206

Experience Matters

FEBRUARY 26, 2018

In other words, you can’t be customer-centric unless you have a highly engaged workforce. Here are links to download different versions of the infographic: Infographic: in .png The post Employee Engagement: A Goldmine of Untapped Value (Infographic) appeared first on Customer Experience Matters®.

Employee Engagement 218

Employee Engagement Infographics Engagement Customer Centricity 218

CloudCherry

FEBRUARY 1, 2018

The modern-day banking customer has evolved over the years. The dawn of the Digital Age has not only made it easier for customers to engage with banking institutions but also given them more choices. Customers are also more aware today. How can they build customer loyalty in a market where the competition is at a peak?

Infographics 239

Infographics Banking Policies Loyalty 239

Experience Matters

AUGUST 9, 2017

I hate to break this news to you, but your customers most often interact with your organization because they have to, not because they want to. That’s why it’s critical for organizations to understand and to design experiences for their customers’ journeys. As you can see in the Read More.

Customer Journeys 321

Customer Journeys Infographics Customers Interaction 321

Experience Matters

FEBRUARY 8, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf

Infographics 205

Infographics Leadership ROI Groups 205

Vonage

MAY 24, 2016

New research from NewVoiceMedia offers a compelling view of the consequences of poor customer service in the U.S. businesses each year following bad customer experiences. With revenue being transferred between companies at such an alarming rate, the study highlights the considerable impact that customers have on a business’s success.

Infographics 0

Infographics Customer Service Poor Customer Service Study 0

Experience Matters

JULY 25, 2018

We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year.

Infographics 181

Infographics Customer Experience ROI Customer Centricity 181

CloudCherry

FEBRUARY 26, 2018

Companies have forever been collecting feedback from customers. Despite listening to customers endlessly, they still don’t know how to act on all that feedback. If you’re one of the suspects with an under-performing VOC program, then this infographic is for you. It’s never the intent that is under question.

Infographics 230

Infographics Voice of Customer Policies Feedback 230

Experience Matters

AUGUST 9, 2018

This infographic provides an overview. Here are links to download different versions of the infographic: Infographic: in .jpg png format Here are some of the reports with data included in the infographic: Propelling Experience Design Across The Organization 2018 Temkin Emotion Ratings State of CX Management, 2018.

Infographics 163

Infographics Report Customer Experience Data 163

Experience Matters

APRIL 30, 2018

In a recent post, I discussed how the CX Institute fills a customer experience transformation gap. We created this infographic to tell the full story. Companies can’s become customer-centric without an approach that touches all employees. I encourage you to check out the CX Institute.

Infographics 163

Infographics Customer Centricity Training Customers 163

Experience Matters

OCTOBER 23, 2014

This video explains The Six Laws of Customer Experience. I published the 6 Laws of CX several years ago, yet it remains equally relevant today and is one of the most popular documents about customer experience, with over 100K downloads. For more information, take a look at the 6 Laws of CX Infographic or download the free eBook.

Video 335

Video Customer Experience Infographics eBook 335

QuestionPro Audience

JUNE 28, 2018

If you like those interesting facts, you’ll love our top 5 infographics of June. ShelterPoint put together an infographic which covers how important bonding time is for dads and babies. But this infographic gives insight into why it is just as important for dads and babies to have time to bond. 2 — SUMMER GRILLING.

Infographics 170

Infographics Hospitality Trends Industry 170

GetFeedback

JULY 22, 2019

A Voice of the Customer (VoC) program captures, analyzes and reports on all customer feedback associated with your company. . It’s the heartbeat of any customer experience (CX) program. That’s because, without customer feedback, you won’t know where to begin to improve your customer experience. .

Infographics 170

Infographics How To ROI Feedback 170

Experience Matters

AUGUST 23, 2018

This video explains The Six Laws of Customer Experience. You can download the free eBook and see our infographic. Video Script: Just like the laws that govern physics, there are a set of fundamental truths that explain how organizations treat their customers.

Video 283

Video Infographics Customer Experience eBook 283

BlueOcean

SEPTEMBER 11, 2019

A generic vendor RFP template may promise to make things easy, but when you’re about to hand over your customer interactions to an outsourced contact center, generic will only make things more difficult. The post The 10 Most Important Contact Center RFP Questions [Infographic] appeared first on Blue Ocean.

Contact Center 174

Contact Center Infographics Interaction Customers 174

GetFeedback

SEPTEMBER 24, 2019

If you’re reading this article you’ve probably read or heard about the book: “ The Effortless Experience: Conquering the New Battleground for Customer Loyalty. ”. We’re not the only ones who think so—there’s much debate on whether low-effort is really the key to great customer experience. Get the Guide.

Infographics 170

Infographics Loyalty NPS Metrics 170

CloudCherry

MARCH 30, 2018

The equation is quite simple: Happy Employees result in Happy Customers. And the renowned customer-centric brands are first and foremost known for taking care of their employees. Engaged employees not only bring their A game to work, but also work towards building a delightful experience for the customer.

Employee Engagement 186

Employee Engagement Infographics Engagement Customer Centricity 186

Vonage

APRIL 30, 2019

When customers call support for help, they’re already facing problems. All your customer experience efforts are destroyed in the space of a single call! All your customer experience efforts are destroyed in the space of a single call! Customer experience is often cited as the number one concern of CEOs.

Infographics 213

Infographics Contact Center Chatbots Course 213

Alida

DECEMBER 7, 2018

View Infographic. Yet, most companies are still failing to meet customer expectations and become more customer-centric. According to Accenture , this is because there is a growing disconnect between what customers need and what retailers are providing. Allowing your customers to be a part of your business transformation.

Customer Centricity 201

Customer Centricity Infographics Retail Multi-Channel 201

QuestionPro Audience

JUNE 28, 2018

If you like those interesting facts, you’ll love our top 5 infographics of June. ShelterPoint put together an infographic that covers how important bonding time is for dads and babies. But this infographic gives insight into why it is just as important for dads and babies to have time to bond. 2 — SUMMER GRILLING.

Infographics 150

Infographics Hospitality Trends Industry 150

InMoment XI

FEBRUARY 28, 2022

Whether you’re just getting started on your customer experience (CX) initiative or hitting pause to see how things are going, the term “ customer experience governance ” is probably something you hear your team bring up all the time. Customer Experience Governance Approach #1: Directive. Three Ways to Approach CX Governance .

Government 418

Government Customer Experience Infographics Groups 418

Experience Matters

JANUARY 15, 2016

People always ask about the connection between customer experience and business results. In this infographic, we share data from the Temkin Group research report, ROI of Customer Experience 2015. You can download (and print) this infographic in different forms: Infographic : infographic in pdf , infographic in png.

Infographics 120

Infographics ROI Customer Experience Groups 120