Experience Matters

DECEMBER 4, 2017

If you like customer experience and visualizations, then you should enjoy this collection of CX infographics that we’ve published over the last year or so. Each of the infographics can be downloaded as a traditional infographic, or in the form of an 18″ x 24″ poster.

Infographics 48

Infographics Customer Experience ROI Culture 48

Experience Matters

FEBRUARY 8, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf

Infographics 205

Infographics Leadership ROI Groups 205

Experience Matters

JANUARY 15, 2016

People always ask about the connection between customer experience and business results. In this infographic, we share data from the Temkin Group research report, ROI of Customer Experience 2015. You can download (and print) this infographic in different forms: Infographic : infographic in pdf , infographic in png.

Infographics 120

Infographics ROI Customer Experience Groups 120

Experience Matters

JULY 25, 2018

We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year.

Infographics 181

Infographics Customer Experience ROI Customer Centricity 181

GetFeedback

JULY 22, 2019

A Voice of the Customer (VoC) program captures, analyzes and reports on all customer feedback associated with your company. . It’s the heartbeat of any customer experience (CX) program. That’s because, without customer feedback, you won’t know where to begin to improve your customer experience. .

Infographics 170

Infographics How To ROI Feedback 170

InMoment XI

NOVEMBER 2, 2021

At the end of the day, investing in customer experience (CX) is about more than just the score. Creating tangible value for your business—and that means proving that sometimes elusive CX ROI. Four Ways to Prove CX ROI (and Assets That Show You How). 1: Customer Acquisition. 2: Customer Retention. Look no further!

ROI 195

ROI Customer Retention Infographics eBook 195

Experience Matters

DECEMBER 31, 2014

14 Customer Experience Trends for 2014 (The Year of Empathy). Don’t Confuse Customer Service With Customer Experience (2009). Five Questions That Drive Customer Journey Thinking. Free eBook: The 6 Laws Of Customer Experience (2008). Infographic: The Six Laws of Customer Experience.

Net Promoter Score 254

Net Promoter Score Customer Journeys Infographics Customer Experience 254

C3Centricity

DECEMBER 31, 2018

If you believe that you could be getting better support on your customer understanding and insight development, then these ten ideas will take you a long way to doing this in 2019. Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World). These are the most shared marketing infographics of 2017.

Brands 293

Brands Strategy Customer Journeys Infographics 293

Experience Matters

OCTOBER 6, 2015

Once again, Temkin Group is publishing a new infographic for CX Day. You can see the full infographic below. Here are links to: Download a printable infographic (.pdf). Download a printable 18″ x 24″ poster (.pdf).

Infographics 120

Infographics Customer Experience Groups Customers 120

Experience Matters

FEBRUARY 22, 2016

Take a look at this infographic. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster […]. What does that path look like?

Infographics 120

Infographics Customer Experience Groups Customers 120

DCX

DECEMBER 31, 2024

A Fresh Start for a New Year: Welcome to Decoding Customer Experience As we step into a new year, it’s the perfect time for a fresh focus. That’s why the DCX Newsletter is evolving into Decoding Customer Experience. Get eye-catching infographics and templates to communicate ideas effectively.

ROI 52

ROI Self Service Leadership Metrics 52

Confirmit

JANUARY 9, 2020

On the face of it the business case for a Voice of the Customer (VoC) program comes down to a simple equation: happier customers = increased profits. In short, it’s necessary to move beyond showing improvements to the customer experience and demonstrate how a VoC program impacts the bottom line.

Infographics 59

Infographics ROI Customer Experience Study 59

Experience Matters

FEBRUARY 23, 2015

We’re often asked to help people who have recently taken on new responsibilities in customer experience (which is commonly abbreviated as CX). This graphic from the report “ The ROI of Customer Experience, 2014 ” shows the connection between CX and loyalty. How Do You Build A Customer-Centric Culture?

Customer Connectedness 120

Customer Connectedness Infographics Customer Experience Video 120

InMoment XI

APRIL 13, 2022

Customer experience (CX) metrics are a CX program’s bread and butter. NPS, CSAT , and CES have historically been the main tools every program utilizes to have a systematic way of establishing a voice of customer (VoC) source and leveraging those findings to improve customer experiences. Check out this infographic!

Metrics 195

Metrics NPS Infographics Effort Score 195

C3Centricity

SEPTEMBER 3, 2018

As a customer centricity champion, just like you I hope, I spend a lot of my time researching what customers want. My regular searches online include customer service, customer satisfaction, customer care and similar topic areas. Customer Centricity. Google is my best friend! Unbelievable isn’t it?

Customer Centricity 240

Customer Centricity How To Customer Satisfaction Social Media 240

Experience Matters

DECEMBER 31, 2015

It’s a pleasure and an honor to be a part of your customer experience efforts, and I look forward to helping you drive even more success next year. Before we move on to 2016, here are the 15 most-read posts from 2015: Seven Steps for Developing Customer Journey Maps. The Ultimate Customer Experience Infographic, 2015.

Net Promoter Score 120

Net Promoter Score Customer Journeys Infographics Effort Score 120

Comm100

DECEMBER 16, 2019

At Comm100, we look back at which of our content pieces were the most popular and think about what this tells us about trends in customer experience, conversational AI, and support centers in 2019. Customer-facing chatbots aren’t the only way to use AI in the contact center. Calculator: Live Chat ROI Calculator.

eBook 130

eBook Chatbots Infographics ROI 130

C3Centricity

SEPTEMBER 16, 2019

As a customer first strategist (hopefully just like you), I spend a lot of my time searching how to better measure customer centricity for my clients. I also do a lot of analyses on what customers really want today. I’m always trying to understand exactly the solutions customers need, desire and dream of having.

Customer Centricity 184

Customer Centricity Measurement How To Customer Satisfaction 184

Storyminers

AUGUST 21, 2018

If the majority of your customers are baby boomers or Gen Zers, then marketing is a simple matter of reaching that generation where they spend the most time and in a way that speaks to them. How do you customize your customer experience to appeal to various age groups while remaining relevant to all of them? Vary Your Content.

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

GlowTouch

SEPTEMBER 17, 2019

The Preferred Channel by Customers, Exceptional ROI for Companies. We wanted to provide a simple approach that explains the value of chat to customers and companies. Clearly, chat is the preferred channel for customers, because it’s quick and easy. The Best Channel for Customers. Outstanding ROI for Companies.

ROI 73

ROI Company Multi-Channel Return on Investment 73

Comm100

MAY 19, 2020

Improve customer service and loyalty. Discover customer pain points. Customer convenience. The world’s most powerful live chat with text, audio, video, file sharing, full customization, mobile apps and more. In fact, Forrester research has shown that live chat customer service is 17-30% cheaper than a phone call.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

ReviewTrackers

APRIL 20, 2021

Customer Acquisition: Banking Strategies. The ways that customers shop for banks and financial services providers have changed. So, therefore, have the methods and strategies for customer acquisition in banking. What does it take to acquire and keep new banking customers? 6 Banking Customer Acquisition Strategies.

Banking 123

Banking Social Media Infographics Rewards Programs 123

C3Centricity

AUGUST 15, 2016

As a customer centricity champion, just like you, I spend a lot of my time researching the topic. I’m always trying to understand exactly what customers want. My regular searches include customer service, customer satisfaction, customer care and similar areas. Customer centricity.

Customer Centricity 120

Customer Centricity Infographics Customer Satisfaction Trends 120

Confirmit

MAY 15, 2018

Confirmit has helped businesses like yours achieve more than 300% ROI from their VoC program. Check out this infographic to learn how you can tailor your Voice of the Customer to your unique business needs. Voice of the Customer Market Research.

Infographics 40

Infographics ROI Retail Return on Investment 40

Confirmit

FEBRUARY 19, 2020

Has customer experience stalled? This infographic summarizes the latest research carried out by Confirmit, which shows a clear stagnation in the industry. You should see this as a great opportunity to step up to the challenge and create a truly differentiated program that delivers: a holistic customer view. But fear not!

Infographics 52

Infographics ROI Tips Customer Experience Management 52

Alliance by IFS

NOVEMBER 16, 2017

Ultimately, growth in any organization depends upon customers purchasing from you time and again. Delighting customers is, therefore, the cornerstone of any successful growth strategy. The right mobile solution will also include a customer portal that your end customers can use to get a 360 degree view of their entire relationship.

Management 41

Management Infographics ROI Innovation 41

Customer Guru

DECEMBER 13, 2017

The Customer Experience Buzz. Customer experience is becoming more important with every passing year. I, however, believe that customer experience is becoming a part of the boardroom discussion in companies. Here’s the slideshare for a quick refresher: Customer Guru – 10 for NOW from Customer Guru.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

Velaro

SEPTEMBER 3, 2015

Fortunately, as far as live chat reporting is concerned, Velaro has released an infographic that includes stats such as: average time waiting in the queue for live chat, average total chat time, and. These stats are based on the millions of chat sessions logged by Velaro’s customers every year. More about Live Chat Reporting.

Metrics 100

Metrics Report Ecommerce ROI 100

TechSee

JANUARY 18, 2018

Self-installation delivers ROI while smoothing the path to IoT adoption. The service has become the focus of many market segments, providing a clear ROI in multiple service categories. More information on this recent survey, as well as a related infographic , can be found here. Complexity is a barrier to self-installation.

Self Service 95

Self Service Customer Service Company Infographics 95

Storyminers

AUGUST 21, 2018

If the majority of your customers are baby boomers or Gen Zers, then marketing is a simple matter of reaching that generation where they spend the most time and in a way that speaks to them. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. Send Targeted Emails. Engage Generations.

Social Media 100

Social Media Customer Experience How To Infographics 100

Alliance by IFS

DECEMBER 18, 2018

With 2019 right around the corner, we put together a list of the top 3 webinars, infographics, whitepapers and videos from 2018. A Practical Approach to IoT in Field Service: How to integrate IoT with your field service management software to increase profit and customer satisfaction. We hope you enjoy them. Happy learning!

Resources 83

Resources Infographics ROI Social Media 83

Alliance by IFS

MARCH 8, 2018

As customers demand new services that help them achieve their business outcomes, the impact reverberates throughout the entire field service industry. Download the infographic or TSIA report to learn how to embrace all the field service trends including: How to evolve from response-time contracts to resolution-time service contracts.

Infographics 25

Infographics Trends ROI Report 25

ReviewTrackers

APRIL 12, 2019

Customer Acquisition: Banking Strategies. The ways that customers shop for banks and financial services providers have changed. So, therefore, have the methods and strategies for customer acquisition in banking. What does it take to acquire and keep new banking customers? 6 Banking Customer Acquisition Strategies.

Banking 92

Banking Social Media Infographics Rewards Programs 92

Doug Leather

MAY 15, 2014

I downloaded an infographic [link] this morning from Customer Management Exchange Group that shows the Top 5 Areas of Investment for Marketing Leaders and how investment priorities have changed for strategic marketers over the last 12 months. I am only reacting to the infographic. Basically – I’m shocked!

Infographics 57

Infographics Customer Centricity ROI Competitive Advantage 57

Customer Bliss

FEBRUARY 2, 2017

It’s from PR Newswire and the title is “How Many Customer Experience Professionals Will Survive 2017?” If anything, most companies (enterprise, mid-size, and SMB) are hiring more customer experience professionals. Build proof-points to show ROI from CX. I almost see the inverse, in reality. In situation No.

Infographics 100

Infographics Customer Experience Professionals NPS Leadership 100

Customer Bliss

FEBRUARY 2, 2017

It’s from PR Newswire and the title is “How Many Customer Experience Professionals Will Survive 2017?” If anything, most companies (enterprise, mid-size, and SMB) are hiring more customer experience professionals. Build proof-points to show ROI from CX. Let’s discuss briefly. What’s the key point?

Infographics 100

Infographics Customer Experience Professionals NPS ROI 100

Horizon CX

MAY 14, 2019

Many organizations have struggled with moving from product-centric to customer-centric over the years. Of course, this transformation is just the beginning, as improving the customer experience will always be a journey and not a destination. Some have achieved this transformation, some have not. This is a great guideline. Chick-fil-A.

Effort Score 100

Effort Score Guidelines Customer Centricity Infographics 100