Experience Investigators by 360Connext
JULY 17, 2024
Are Customer Journey Maps Really Necessary? She was defeated, and realized she made a misstep in trying to get resources for a customer journey mapping initiative. The C-Suite heard her desire to understand customers better, but they couldn’t see HOW that exercise would benefit the company, exactly. They love us.
InMoment XI
DECEMBER 1, 2021
It’s easy to confuse loyalty marketing programs with customer experience (CX) programs; both seek to drive positive customer relationships and retention. But it’s crucial to define each individually before we parse out how a CX mindset can inform what incentives your business should provide customers.
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Zeisler Consulting
OCTOBER 24, 2023
Here’s a pro-tip for those in Customer Service or Support: If a Customer’s logical question comes as a surprise to those working on the front-lines (“How long do you estimate this will take?” “How much do you estimate this will cost?” “Do I have to replace the whole thing, or can I just swap out this part?” Of course not.
AWS Machine Learning
MAY 30, 2024
To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedures, runbooks), which is currently scattered across multiple internal platforms (for example, Confluence sites and SharePoint folders).
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.
CSM Magazine
JUNE 21, 2023
Enterprises across the globe are leveraging information to make informed decisions and gain a competitive edge. Types of Business Data: Financial, Customer, Sales, and Operational There are many types of business data, including financial data, customer data, sales data, and operational data.
SAP Customer Experience
OCTOBER 27, 2023
Advantages and demands of customer data optimization By Peter Gergen, Solution Architect CX As a company, you have a wide range of interactions with your customers: through your website, newsletter, or personal meetings at trade shows.
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
In today’s complex and digital world, B2B buyers are relying more on trusted sources such as review sites, online searches, and peer-to-peer insights––instead of vendor-provided information––when it comes time to make purchasing decisions. How to effectively engage and optimize your customer experience.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. Join us for a deep dive into Forrester’s Predictions report to get more information on next year’s digital commerce landscape.
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Let's look at how the customer experience of an angry customer informs strategy, and how companies can transform frustrated customers into delighted ones.
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In today’s crowded marketplace, it’s no longer good enough to just be customer-centric. In order to win the market, organizations need to leverage their customers not only to inform their business strategy, but also to fuel it. 7 tactical worksheets to help you start integrating customer-power into each of your departments.
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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Enhance agent training and quality assurance.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Speaker: Hillary Curran, Head of Customer Experience, Guru
So much of today’s customer experience happens online. Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line.
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