Customers Interaction Self Service 
Calabrio
FEBRUARY 20, 2025
Analytics Maximizing Chatbot Effectiveness: The Power of Analytics and Self-Service Share As businesses continue to adopt AI-driven chatbots for customer interactions, the challenge shifts from simply having a chatbot to ensuring it delivers real value. Learn how AI is transforming contact centers to drive cost savings.
Comm100
OCTOBER 13, 2024
The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. Self-Service Tools Have Evolved Dramatically Perhaps the biggest change we’ve seen since the rise of AI is the improvement in self-service tools.
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Kayako
MAY 13, 2022
In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Fortunately, customers also like to help themselves. Discover Kayako Self Service.
InMoment XI
DECEMBER 6, 2024
Customer experience is at the heart of modern business success. Companies constantly seek ways to improve satisfaction, foster loyalty, and drive revenue, but delivering an exceptional customer experience is no small task. For many businesses, the solution lies in customer experience outsourcing.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
A revolution in customer convenience is currently underway, disrupting old business models and driving rapid innovations. Customers now have raised expectations, and this trend will be accelerating in the future. By the end of this webinar, you will know: How to reduce friction in your customer interactions.
ECXO
MARCH 19, 2025
The Rise of Silent Services: Embracing Quietude in Customer Experience Introduction: A World That Wont Shut Up Imagine stepping into a store, and before you even have a chance to breathe, a salesperson materializes out of thin air like a genie, ready to “assist” you. “Greet every customer! Offer suggestions!
ECXO
NOVEMBER 26, 2024
In the context of the corporate landscape, the word unicorn holds a whole different meaning—one that can have a profound impact on your business, especially when it comes to customer experience. They often have an innate understanding of what customers need, even before customers do. What Is a “Unicorn” in a Company?
Speaker: Brian Morin & Helena Chen from SmartAction
Self-service is on the rise. More and more customers are looking to solve their own issues without human intervention. AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Only 25% of the call is valued customer interaction.
Speaker: Laura Sikorski, Contact Center Consultant
Your Contact Center is the most customer focused area in your organization. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant. Your customers should have a positive customer experience with every interaction.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories. Join Brian Morin, Mark Landry, and Marilyn Cassedy of SmartAction, and learn how to streamline your customer service.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
Join this master-class with award-winning Hollywood screenwriter Mark Landry and Brian Morin, CMO of Smart Action, to discover how their virtual agent improved the customer experience for AAA’s already award-winning emergency roadside assistance. Schematics of successful interactions.
Speaker: Jake Miller, Senior Product Marketing Manager, Allego
Instead, buyers need to be surrounded with relevant communications and personalized, self-service content throughout their journey. During this exclusive event, Jake Miller, Senior Product Marketing Manager at Allego, will explore how to empower sellers to create customized and immersive buying experiences.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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