ECXO

NOVEMBER 19, 2024

Retention & Advocacy : Post-purchase support, loyalty programs, and regular check-ins to turn satisfied customers into brand advocates (similar to how the Rebel Alliance keeps their allies close). Lesson for Companies : Use data analytics to understand your customers’ preferences, behaviors, and past interactions.

Customer Experience 296

Customer Experience Social Media Customer Journeys Touchpoint 296

AskNicely

AUGUST 22, 2018

How many customer loyalty programs do you belong to? customer loyalty programs and yet is only active in 3.9. And research from Capgemini points out that almost 90% of social media comments on loyalty programs are negative. You need a better way to create a loyalty program that your customers care about.

Loyalty Programs 150

Loyalty Programs Loyalty Feedback Net Promoter Score 150

InMoment XI

MAY 10, 2022

Step #5: Loyalty Programs. Loyalty programs are a great way to incentivize customers to visit your store more frequently. Discounts and promotions that are tied to a loyalty program can help customers feel that you value their business. The data generated by loyalty programs is also very valuable.

Retail 370

Retail Net Promoter Score Loyalty Programs Effort Score 370

InMoment XI

NOVEMBER 18, 2024

Better Product Development Customer behavior insights can allow your company to make data-driven decisions about product offerings. Customer behavior data reveals which campaigns, channels, and messaging resonate most with different customer segments. It can help you understand why your customers make certain choices.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

ShepHyken

FEBRUARY 5, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    What are the latest trends in loyalty programs? How has the traditional concept of loyalty program evolved? How do loyalty programs impact a customer’s purchasing decision?

Loyalty Programs 92

Loyalty Programs Loyalty Fashion Financial 92

InMoment XI

NOVEMBER 21, 2024

The next step is identifying patterns in this data to help you better understand your customers. VoC insights help businesses make data-driven decisions for customer experience (CX) improvements. The data shows what features to prioritize to enhance customer perception. Download Now Exit this form How To Analyze Data From VOC?

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

ECXO

DECEMBER 25, 2024

Example Action: Regularly analyze data from platforms like Google Reviews or transactional satisfaction surveys to prioritize improvements. Deliver Personalization at Scale What to Do: Use customer data to tailor experiences, such as personalized email campaigns, product recommendations, or exclusive offers.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Retently

NOVEMBER 27, 2024

In this article, we’ll walk you through the most effective, data-driven ecommerce growth strategies that are helping brands of all sizes crush their goals. Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

InMoment XI

DECEMBER 22, 2022

What used to be limited to sending out surveys through direct feedback, the industry has evolved to include indirect and inferred customer data sources as well. Step #3: Understand Your Customer Data. For any data to be useful, of course you need to take the time to dig in and understand what your customers are actually saying.

Voice of Customer 418

Voice of Customer Examples Strategy Net Promoter Score 418

InMoment XI

OCTOBER 23, 2024

Providing services like fraud detection, secure transaction platforms, and encryption will enable you to secure your customers’ data and transactions. Introduce loyalty programs to reward long-term customers for their continued use of your banking services. This approach is crucial for driving loyalty.

Banking 195

Banking Customer Experience Effort Score Financial 195

CSM Magazine

DECEMBER 17, 2024

Data is at the heart of delivering exceptional customer experiences. While businesses have long recognized the value of storing, processing, and analyzing data, the ability to utilize this information in real-time is what truly sets customer-focused companies apart. ETL is the process of extracting data from operational systems (e.g.,

Data 52

Data e-support Customer Experience Apparel 52

Experience Investigators by 360Connext

JANUARY 7, 2025

Measurement should include both customer feedback data AND operational data. Artificial intelligence (AI) is incredibly powerful at analyzing large volumes of data to identify trends and key differences between groups you should be aware of. Have questions? Heres a resource.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

C3Centricity

MAY 12, 2024

This approach demonstrates how leveraging data and technology to understand and anticipate customer preferences can significantly enhance the user experience. Offer a Loyalty Program Loyalty programs reward and encourage repeat business, creating a tangible incentive for ongoing patronage. I know I have!

Loyalty 260

Loyalty Exceptional Customer Service Loyalty Programs Customer Service Representative 260

Retently

MARCH 11, 2025

They dont just react to problems; they proactively track feedback in all its forms, optimize the buyer journey by leveraging available data, and collaborate across departments to improve processes. Data drives their decisions by monitoring NPS, CSAT, CES, and return trends, they identify pain points and push for actionable improvements.

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

InMoment XI

DECEMBER 10, 2024

Leverage churn prediction tools, feedback, and usage data to analyze key factors driving customers away. Addressing these drivers allows you to enhance satisfaction, loyalty, and retention. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. 64% of loyal customers are more likely to purchase frequently.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Kayako

MAY 30, 2017

Instead of implementing a “loyalty” program that has nothing to do with loyalty (and everything to do with discounts), Van Belleghem says think instead about how you would treat your best friend if he or she became a client. In his talk, Customer loyalty programmes…why bother!

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

Optimove

DECEMBER 31, 2024

This post offers 25 insights for marketers eager to leverage AI for personalized customer journeys, build loyalty through multichannel consistency, and boost retention and revenue with data-driven, customer-centric strategies. Emotion Drives Engagement : Personalized, emotion-led messaging (e.g.,

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

InMoment XI

DECEMBER 1, 2021

If a customer isn’t satisfied with the proposed exchange your loyalty program offers, they won’t buy in. For example, according to our CX Trends report , customers are less likely to share their info when a program only offers to make interactions easier, more efficient, or to deliver personalized recommendations.

Loyalty 195

Loyalty Marketing Loyalty Programs Customer relationships 195

Think Customers

JANUARY 17, 2025

With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they can deliver better, more personalized shopping experiences. Many companies spoke about harnessing the power of data to better understand customers habits and preferences.

Report 52

Report Data Retail Social Media 52

Lumoa

FEBRUARY 2, 2023

5 Strategies to Improve Customer Experience in Your Store Understand Your Customers Create a Consistent Customer Journey Modernize Your Technology Measure Customer Satisfaction Implement a Loyalty Program The Future of Customer Experience in Retail Wrapping It Up What is Customer Experience and Why Is it Important?

Retail 221

Retail Net Promoter Score Strategy Customer Experience 221

CSM Magazine

APRIL 3, 2025

Decentralized applications, open data, and immersive digital worldsthese are the features drawing businesses in. Rather than relying on centralized authorities to manage data or services, Web3 puts control directly in the hands of users. The next generation of the internet, Web3, is here. Better customer experiences.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

ShepHyken

DECEMBER 16, 2024

Loyalty Programs Are GrowingSo Are Customer Expectations by Ed Crouch, Ben Eppler, Lauren Taylor, Christina Mhlenbein, and Elizabeth Hearne (Boston Consulting Group) This article explains that the incentives companies offer in a loyalty program must go beyond points, perks, and cash. My Comment: A new metric?

Loyalty Programs 62

Loyalty Programs Customer Service Contact Center Loyalty 62

Brandwatch CX

MARCH 27, 2025

Customer success (tell them how good they are) Customer loyalty programs are a mixed bag. Some say that they foster loyalty. Segment for personalized messaging (don’t talk inclichs ) Finally, use a mix of quantitative and qualitative data to understand your audience.

Customer relationships 93

Customer relationships Marketing How To Social Media 93

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

Currency Alliance

AUGUST 15, 2024

This is precisely what loyalty programs were originally designed for, as marketing platforms purpose-built for measuring and incentivizing customer engagement, including when the customer is not shopping with your brand. Personalization comprises four key strategic initiatives.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Ecommerce 52

Experience Investigators by 360Connext

NOVEMBER 2, 2021

Personas are often based on research, including customer segmentation and market research data. They can also include what your own customer data shows you, including what customers say in feedback and share with customer-facing team members. Related: Personas, Interviews, Data & More: How to Know Your Customer.

Customer Journeys 375

Customer Journeys Culture B2B B2C 375

Experience Investigators by 360Connext

NOVEMBER 7, 2023

Loyalty as an emotion spans several areas, including trust, competency, reliability, transparency, and value. Customers need to gain a clear value from your product or service, believe your brand is an authority in your space, and trust you with their time, money, and data. But be careful with these programs.

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

Joe Rawlinson

NOVEMBER 3, 2024

Card scanning solutions not only make these processes more efficient but also significantly boost client satisfaction and loyalty. Improving Data Accuracy for Customer Profiles Traditional manual data entry is often error-prone. It channels quick data capture into your backend management systems.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

MiaRec

SEPTEMBER 15, 2022

With the adoption of new data processing technology and Big Data, companies are collecting more data from their customers through the implementation of customer loyalty programs, phone/email/online surveys, order histories, and much more. But this gives you a limited view of the world.

Contact Center 98

Contact Center Data Trends Loyalty Programs 98

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. A transaction may be hours, days, or weeks down the road. #4.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. Points and miles are a dominant and popular form of loyalty value. For some brands, issuing your own loyalty currency is certainly desirable. This actually is not true.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

InMoment XI

AUGUST 1, 2024

This score is typically calculated by analyzing text data and assigning a numerical value to represent the sentiment, ranging from very negative to very positive. This diverse data set provides a comprehensive view of customer opinions and experiences. Next, use NLP and sentiment analysis tools to analyze the text data.

Measurement 195

Measurement Effort Score How To Hotels 195

Comm100

FEBRUARY 17, 2025

Like the iPhone, AI is taking things weve always done, analyzing data, automating tasks, personalizing experiences, and making them smarter, faster, and in some cases, transforming them entirely. AIs Role in Predictions and Data Analysis iGaming operators face two primary challenges: acquiring new players and keeping them hooked.

Sports 130

Sports Chatbots Social Media Competitive Advantage 130

Optimove

OCTOBER 7, 2021

But it all starts with that “unifying your data” thing. And one thing that is often overlooked by brands in this regard, concerns loyalty data specifically, since data from CRM Marketing technologies and data from loyalty programs are typically separate. Why this is Valuable? Can You Fix it?

CRM 105

CRM Loyalty Data Marketing 105

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

CSM Magazine

NOVEMBER 6, 2024

Tools like customer relationship management (CRM) systems, mobile apps, and loyalty programs make it easier for franchises to serve customers better. Encouraging Repeat Visits with Loyalty Programs Loyalty programs are a great way to bring customers back and build loyalty.

Customer Service 52

Customer Service Loyalty Programs Self Service CRM 52

Optimove

JANUARY 6, 2025

return to repurchase within three monthstarget this window to boost loyalty. Effective Strategies: Personalization, seamless post-purchase, loyalty programs, and omnichannel marketing drive customer retention. Higher Spend: Repeat customers spend 23% more per order than one-time buyers.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59