InMoment XI

OCTOBER 9, 2024

Knowing how to collect customer feedback is crucial to delivering consistent value as a business and staying ahead of your competition. Why is Collecting Customer Feedback Important? Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention.

Feedback 195

Feedback How To Social Media B2C 195

Lumoa

APRIL 8, 2024

You can also sign up for our next webinar where Netigates CEO, Mikkel Drucker, and Lumoas CEO, Carlos Del Corral, will share their common vision and roadmap for the rest of 2024. Anonymization for your exact needs Lumoa already had an AI that would anonymize your data, hiding personally identifying information that might be in a feedback.

Roadmap 195

Roadmap Knowledge Base Survey Feedback 195

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

Feedback 117

Feedback Roadmap ROI Case Study 117

GetFeedback

SEPTEMBER 19, 2018

When it comes to collecting customer feedback, most people think of a traditional Net Promoter Score survey. We’re here to help you think bigger about feedback, so we’ve compiled the Top 10 ways you should be collecting feedback. Support Feedback. Lost Sales Feedback. Help Article Feedback. Product Feedback.

Survey 199

Survey Net Promoter Score Data Effort Score 199

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

Feedbackly

JANUARY 11, 2024

helps our customers become CX heroes and get a sneak peek into our exciting product roadmap for the future: Excited to try it out yourself? demo surveys here. Feedbackly is a front-runner in the new era of Customer Experience where Emotional Experience is brought into the heart of customer-centric thinking.

Feedback 105

Feedback Roadmap Survey Customer Centricity 105

CloudCherry

JULY 10, 2019

Finally, after you’ve completed the purchase, you will be asked for feedback on your shopping experience and suggestions on what can be improved. Customer feedback. Feedback comes into the picture after the customer has extensively used a product. Request a demo.

Self Service 231

Self Service Customer Experience Customer Service Chatbots 231

InMoment XI

NOVEMBER 30, 2023

Respond to customer feedback, both positive and negative, to show transparency and dedication to customer satisfaction. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. These tools are essential for understanding how your customers are talking about your brand.

Brands 284

Brands Management Multi-Channel Social Media 284

Retently

SEPTEMBER 3, 2024

Through our CX surveys and advanced feedback analytics, we enable businesses to truly understand their customers and turn that understanding into action. Key Takeaways We use post-trial and recurring NPS feedback to consistently refine our product and quickly adapt to customer needs.

B2B 152

B2B NPS Effort Score Survey 152

Calabrio

MARCH 22, 2025

In the process, contact center management is evolving to be a keyor perhaps the keysite for obtaining customer feedback, uncovering insights, and delivering experiences that fuel improved customer loyalty, better strategic decision-making, and support sustainable business growth.

Contact Center 130

Contact Center Management Strategy Call Center 130

InMoment XI

JUNE 5, 2024

Road Map Listening: Shifting from static to conversational feedback solicitation. Unlike our competitors, InMoment offers a truly integrated experience that combines data from multiple sources, providing a holistic view of customer feedback. Understanding: Summarizing data for rapid insights and integrating various data types.

Analytics 195

Analytics Effort Score Social Media Innovation 195

InMoment XI

SEPTEMBER 3, 2024

With conversational analytics, organizations can improve customer experiences by seamlessly combining contact center conversations, emails, chats, and calls, with other customer feedback channels like surveys, reviews, and social media, thereby gaining a holistic view of the customer journey. What are the Benefits of Conversational Analytics?

Analytics 195

Analytics Data Social Media Average Handle Time 195

GetFeedback

JANUARY 29, 2019

Customer feedback is like motor oil. But collecting feedback at arbitrary intervals without planned action isn’t going to get you very far. At GetFeedback, we believe every interaction is a chance to collect customer feedback. Sales : use survey feedback to enhance the purchase experience and bolster salesperson skills.

Survey 150

Survey Net Promoter Score Roadmap Knowledge Base 150

Thematic

MARCH 30, 2025

The best companies don’t just collect customer feedback—they use it to predict trends, refine products, personalize experiences, and shape smarter strategies across the business. But collecting feedback is only half the battle. Think of customer feedback analysis like laying the foundation for a building.

Customer Insights 62

Customer Insights Data Analytics How To 62

BirdEye

DECEMBER 28, 2024

Watch the Free Demo Now. See Pricing FREE DEMO 6. To effectively manage online reviews across multiple sites, a systematic approach to generating and responding to customer feedback is essential. Address negative feedback by acknowledging concerns and outlining specific solutions. Watch a free demo now.

Tips 97

Tips Social Media Chatbots System 97

Thematic

APRIL 1, 2025

In this guide, we'll break down how to build a winning strategy—from setting clear objectives to using analytics and AI, mapping journeys, and creating a continuous feedback loop. CRM and Sales Data: Purchase histories link customer value to feedback. Then, analyze customer feedback within each segment.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

InMoment XI

AUGUST 16, 2024

During this phase, gather feedback on the usability, interface design, and overall functionality of the digital tools. Ongoing Monitoring Once your digital adoption strategy has been implemented, it is important to have established mechanisms for customers and employees to provide feedback. References Boston Consulting Group.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

Thematic

FEBRUARY 19, 2025

Your feedback data sources keep growing, but your insights team doesn’t. Thematic vs. XM Discover: The Unique Features of Modern Feedback Analysis Tools The choice between Thematic and XM Discover depends on specific business needs. Within hours, businesses can start analyzing feedback and identifying key themes.

How To 62

How To Self Service Analysis Analytics 62

SurveySparrow

DECEMBER 29, 2023

To ensure your business consistently delivers an impressive CX, a well-structured plan, or a customer experience roadmap, is vital. What is the Customer Experience Roadmap? A customer experience roadmap is a strategic plan that outlines the steps a business will take to enhance its customer experience. Eager to know how?

Roadmap 52

Roadmap Net Promoter Score Customer Journeys Customer Experience 52

SurveySensum

OCTOBER 28, 2024

Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free Why NPS Works? With actionable data gathered from the NPS program, you can fix your product roadmap based on those features your detractors always throw out there. Let Customer Feedback Lead Your Product Development with SurveySensum.

NPS 52

NPS Loyalty Effort Score Analysis 52

Thematic

APRIL 13, 2023

Thousands of our users seek help every month, providing feedback, both publicly and privately. I’ve always seen feedback as gift, and personally, I’m a frequent feedback giver. Feedback is a two-way relationship When customers share feedback, they expect something in return.

Feedback 71

Feedback Roadmap Analysis Culture 71

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! Identify pain points Feedback analytics software analyzes the feedback users share to identify, understand and quantify pain points.

Analytics 71

Analytics Software Feedback Management 71

Thematic

JANUARY 7, 2025

If you’re in customer service, you know it is not how much feedback you get that matters. But imagine you're getting hundreds, if not thousands, of pieces of feedback. With artificial intelligence (AI), you can quickly and accurately analyze customer feedback at scale. Would you dare analyze sentiment on your own?

Analysis 62

Analysis Social Media How To Effort Score 62

SurveySensum

MARCH 12, 2025

Your feedback might scream that airline passengers are fuming over ground supportbut hold on. It connects the dots between different variablesbreaking down customer feedback by flight number, region, airport, and even service type. Surveys are packed with data, but raw numbers dont tell the whole story. Which flights? Which routes?

Analysis 52

Analysis Survey Airlines Net Promoter Score 52

InMoment XI

OCTOBER 3, 2024

Seek Customer Feedback In order to improve customer retention, you will need to solicit and respond to customer feedback. To increase customer retention, make sure you have dedicated resources to responding to customers and identifying actionable insights from customer feedback.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Retently

MAY 2, 2023

While there are many ways to do that, measuring satisfaction levels and actively seeking relevant feedback is critical to improving customer journeys. When it comes to gathering customer feedback , the options are endless: comments, social media, emails, and chats with support teams. What is NPS, CSAT, and CES?

Customer Journeys 133

Customer Journeys Survey Effort Score NPS 133

Retently

JULY 3, 2024

When the goal is to extract genuine feedback without compromising privacy, the challenge lies in finding the appropriate anonymous feedback tool. Key Takeaways Anonymous feedback tools ensure open, safe, and honest communication, increasing the likelihood of receiving genuine insights from employees and customers alike.

Tools 78

Tools Feedback Analytics Survey 78

Gainsight

DECEMBER 27, 2019

Is Customer Feedback Really Making It to Your Product Roadmap? It’s easy for valuable feedback to get lost on its way from the customer to your product team. Improving the feedback loop between CS and Product doesn’t have to mean introducing a new software tool. Use This Framework to Unblock Your Product Roadmap.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Thematic

NOVEMBER 18, 2024

Organizations are fast realizing the power of including their customers’ opinions in their operations, product roadmaps, and strategic business decisions. ChatGPT can be a great tool for analyzing feedback in small one-off surveys, but it hits many limits for large-scale analysis and reporting.

Analysis 62

Analysis How To Multi-Channel Social Media 62

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Ask each vendor about their capabilities and if they can provide a demo that showcases their AI in action. Journey maps identify critical customer touchpoints , including offline and online channels and touchpoints.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Pro-Tip: If you want to skip right to the good stuff, register for a live demo of Gainsight PX. Users are able to report bugs, request features, or just provide general feedback.

Case Study 89

Case Study Roadmap Study Feedback 89

Thematic

SEPTEMBER 1, 2021

Support conversations have significant advantages over customer feedback collected through other channels: Customers find surveys tedious and often give low-quality responses. Feedback in support tickets and chats are more likely to be unbiased compared to reviews. Inform your product roadmap or corporate strategy.

Customer Insights 114

Customer Insights How To Analysis Analytics 114

SurveySensum

MARCH 14, 2025

Think of it as your business roadmap guiding you to understand what customers want, how they behave, and where opportunities exist. They invite a group of health-conscious consumers, gym-goers, and parents to taste the product and provide feedback on its flavor, packaging, and pricing. Stop guessing – start knowing!

Marketing 52

Marketing Social Media How To Trends 52

SurveySensum

AUGUST 22, 2023

They take this feedback to heart, make the necessary adjustments, and boom—user engagement shoots up by 30%. This isn’t just luck; it’s the outcome of a strategic approach to customer feedback. In the realm of SaaS, such success stories are born from leveraging customer feedback. Not only that. Stay ahead.

Feedback 52

Feedback Strategy Net Promoter Score B2B 52

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Software Feedback NPS 52

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Qualtrics

APRIL 25, 2019

Roseboro stated we need a new roadmap for D&I — a roadmap that goes from passive exclusion to active inclusion, and which is tailored to satisfy employee demands and capabilities. Book a demo. The post A roadmap for closing the diversity & inclusion gap appeared first on Qualtrics. A New Approach to D&I.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40