Optimove

JANUARY 6, 2025

This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits. return to repurchase within three monthstarget this window to boost loyalty. Effective Strategies: Personalization, seamless post-purchase, loyalty programs, and omnichannel marketing drive customer retention.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Optimove

MARCH 20, 2025

From gamification and AI-driven personalization to unlocking the full potential of Optimoves platform, attendees walked away with the tools and strategies to future-proof their marketing and embrace Positionless execution.

Connections 52

Connections Gamification Marketing CRM 52

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI orchestration, gamification can be personalized in real-time.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

Optimove

JANUARY 14, 2025

Recognizing these patterns allows operators to take proactive steps, engaging players with targeted strategies to enhance loyalty and maximize lifetime value. Leverage gamification : Integrate features like leaderboards or NFL-themed tournaments to create excitement and competition among bettors.

Gamification 52

Gamification Sports Loyalty Groups 52

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Gamification 69

Gamification Sports Multi-Channel CRM 69

Calabrio

MARCH 4, 2025

An omnichannel contact center enables businesses to meet these expectations, boost satisfaction, and build loyalty. This leads to increased loyalty and positive word-of-mouth. But meanwhile, specialized solutions like self-scheduling tools , gamification, and automated quality management may be required to deliver real impact.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI-journey orchestration, gamification can be personalized in real-time.

Gamification 59

Gamification Multi-Channel Sports CRM 59

Optimove

DECEMBER 18, 2024

Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue. This enables operators to take proactive steps, such as offering personalized promotions or loyalty rewards.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Optimove

MARCH 13, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With bettor participation skyrocketing, now is the time for gaming operators to refine their engagement and retention strategies to maximize revenue and long-term customer loyalty.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

Gainsight

MARCH 19, 2025

Why Active Community Management Is Worth Your Time The Essential Guide to Customer Communities outlines how an actively managed community keeps customers engaged, lowers support costs, and builds real loyalty. Increased Brand Loyalty. Active, engaging communities foster loyalty. Businesses with active communities are 3.5

Management 52

Management Gamification Customer Retention Loyalty 52

Optimove

DECEMBER 17, 2024

Moreover, with an influx of new players, this post explores how its the perfect moment to build trust and foster loyalty to turn seasonal players into long-term customers. 4 – Gamify the Festive Fun Bring the fun holiday spirit alive with AI-Orchestrated Gamification , to make every interaction even more enjoyable and rewarding.

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

Optimove

MARCH 3, 2025

Explore the proven strategies below to increase engagement, loyalty, and retention. For example, operators can use behavioral analysis and segmentation tools to categorize players into precise target groups based on their activity, loyalty, or spending. Operators can then communicate with these segments through personalized messaging.

Strategy 52

Strategy Gamification Loyalty Innovation 52

Optimove

FEBRUARY 12, 2025

This post offers actionable customer retention strategies to turn new or one-time holiday shoppers into repeat customers, maximizing loyalty and lifetime value. The Big Picture: Post-holiday customer retention strategies go beyond driving immediate salestheyre about fostering long-term relationships and building brand loyalty.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

SurveySensum

JULY 9, 2024

Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 3. Their Loyalty Programs. The Starbucks Loyalty Program has been rated the best loyalty program in America in 2021, 2022, and 2023 , also the brand’s loyalty program has amassed 28.7 Yes, that’s right.

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

Optimove

SEPTEMBER 22, 2024

Our Partner Ecosystem offers live demos and real-world examples highlighting how these collaborations can help you deliver top-tier player experiences and drive deeper engagement. Purple Square: Executes data-driven campaigns and optimizes marketing technology, driving player loyalty.

CRM 59

CRM Gamification ROI Loyalty 59

Optimove

SEPTEMBER 16, 2024

By adopting these proven tactics, you can boost player engagement, attract younger audiences, and build stronger loyalty—essential for thriving in today’s evolving market. Send out personalized promotions to boost loyalty. Implement gamification and loyalty programs for deeper player engagement. lotteries can learn: U.S.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. It allows the gamification of sending surveys. Dive into DIY capabilities and simplify your feedback collection now!

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Optimove

DECEMBER 20, 2024

Multi-product customers are generally more attractive due to their higher engagement, loyalty, and contribution to revenue growth. Loyalty Rewards: Introduce gamification elements like multi-product loyalty programs that incentivize players to explore all platform aspects, rewarding them for engagement across Casino and Sports.

Sports 52

Sports Gamification Loyalty Programs Tips 52

SurveySparrow

FEBRUARY 22, 2024

Moreover, responsive customer support ensures that customers have a positive experience whenever they need assistance, further cementing their loyalty. Eventually, it can foster loyalty and encourage repeat business. As a result, the satisfaction levels tend to increase, fostering loyalty as well.

Customer Retention 52

Customer Retention Software Gamification e-support 52

BirdEye

JUNE 15, 2023

Incentives can be discounts, cashback, free products/services, or loyalty points. Plus, it helps you create stronger customer loyalty since clients are likely to stick around to continue enjoying the perks. Gamification Use gamification elements, like a leaderboard or badges, to encourage customers to refer more friends.

Sales 98

Sales Social Media Gamification Brands 98

Stella Connect

JANUARY 20, 2022

Many team leaders aren’t sure how to use VoC data in the contact center , but learning to apply customer insights is essential to improving service quality and strengthening customer loyalty. Embrace gamification, such as trivia games or peer challenges. Update your training regularly so it never gets stale.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

SurveySensum

SEPTEMBER 21, 2023

In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Note: A higher CRR typically indicates customer loyalty , trust, and a strong value proposition, while a lower one suggests potential churn and the need for enhanced customer engagement and service quality. So, how to do it?

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

Playvox

JANUARY 5, 2022

Agents who are engaged in their work are more focused and operate with a sense of urgency that drives customer satisfaction and loyalty. Another fun way to recognize your team is through gamification. Or request a demo to learn more about the tools Playvox offers to help you unlock your team’s full potential.

Contact Center 72

Contact Center How To Fashion Gamification 72

BirdEye

NOVEMBER 20, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Top 20 referral marketing software tools you must know about Looking for the best referral marketing software tools for your business? It offers features like visual marketing tools and loyalty program integration to enhance the customer experience. Look no further.

Software 64

Software Marketing Multi-Channel e-support 64

Optimove

MARCH 14, 2024

Use Euro loyalty programs and gamification: Establish special loyalty programs and gamified campaigns specifically designed for the mega-event. Introduce incentives, rewards, or exclusive offers for tournament-related activities, fostering increased participation and loyalty.

Tips 52

Tips Marketing Sports Gamification 52

Playvox

APRIL 5, 2022

What you need are agents capable of solving customer problems in ways that are not only efficient but also create customer experiences that build loyalty and drive sales. Schedule a demo now. After all, the employee experience drives the customer experience. You’ll then enjoy a sustainable competitive advantage.

Contact Center 77

Contact Center Net Promoter Score Effort Score Metrics 77

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. It’s a well-known fact that crafting a standout customer experience in retail is central to building customer loyalty and fine-tuning interactions for that magnetic draw.

Retail 78

Retail Engagement Strategy Customer Experience 78

Playvox

APRIL 27, 2023

This is the three-step approach we’ve seen work most effectively to maintain and grow service quality for long-term customer loyalty. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team. Step 1: Start with research.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

SurveySensum

SEPTEMBER 15, 2023

It uses gamification to encourage participation and gather valuable insights from B2B clients. Also, it offers one-click surveys that offer customers hidden insights into their satisfaction, loyalty, and advocacy. You can either request a demo or try their free version.

B2B 52

B2B Tools Feedback Comparison 52

inQuba

MARCH 22, 2023

You’ll know that NPS is a method used to measure customers’ loyalty using a single survey question. 5/ Gamification NPS is easily gamed , especially when it’s made the most important thing and linked to KPIs. Management snake oil, anyone? Here’s how it works: 5 steps to great experiences & boosted revenue 1.

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

Playvox

MARCH 12, 2023

When it comes to improving contact center performance and gaining customer loyalty, it’s important to understand that CX is the backbone of any support center. Request a demo or free trial today to see how our solutions can help you achieve your goals. Without it, you’d have an organization that is unable to stand on its own.

Contact Center 52

Contact Center Strategy Gamification Customer Satisfaction 52

BirdEye

DECEMBER 8, 2022

Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. Click the banner below to see how Birdeye works with a free demo. These platforms can also increase your brand awareness as you connect with other content creators on the platform.

Social Media 98

Social Media Brands Video Entertainment 98

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. Create Engaging Reward Programs Starbucks has successfully implemented gamification in its retail experience through its Starbucks Rewards program. 74% is a lot, right?

Retail 40

Retail Examples Customer Experience Social Media 40

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Gamification has turned out to be quite effective towards that end. The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. What is SaaS gamification? Customer loyalty and education.

Gamification 11

Gamification Customer Success Social Media Loyalty 11

SurveySensum

NOVEMBER 10, 2023

It not only helps in identifying and addressing issues promptly but also builds trust and loyalty among customers. It employs gamification elements to enhance user experience. Listen to Your VOC & Improve Your Website CX – Request a Demo 6. Improve Your Website User Experience With SurveySensum Request a Demo

User Experience 52

User Experience Tools Feedback Analysis 52