Playvox

APRIL 5, 2022

With efficiency metrics under control, contact centers can focus on gaining high scores on customer experience metrics such as Net Promoter Score (NPS), customer satisfaction (CSAT), and customer effort score (CES). Schedule a demo now.

Contact Center 77

Contact Center Net Promoter Score Effort Score Metrics 77

SurveySensum

OCTOBER 12, 2023

This platform comes with a free version that allows users to create unlimited NPS, CES, CSAT, SSI, Onboarding, and many other kinds of surveys – across multiple industries (Retail, B2B, SaaS, Fintech, and Automotive. Launch Your First NPS or CSAT Survey – Sign Up for Free 2.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

SEPTEMBER 21, 2023

Source Boost Customer Loyalty With NPS Surveys- Sign Up for Free 3. Use Gamification To Keep Your Customers Invested The strategy of gamification is indeed a game changer to keep your customers hooked. Gamification offers that extra layer of engagement, making them feel valued and entertained.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

Oracle

MARCH 16, 2020

Meet Arcade, a Dallas-based software company that creates gamification tools to incentivize engagement, motivation, and fun in the workplace. Add Net Promoter Score (NPS) , customer effort score (CES), and customer satisfaction score (CSAT) to your list of popular buzzwords in 2020. SmarterCX’s Smarter Demo series.

Retail 60

Retail Innovation Net Promoter Score Effort Score 60

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. SurveyMonkey lets you create surveys for measuring CSAT, employee engagement, NPS , market research, etc., It allows the gamification of sending surveys.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Win the Customer

FEBRUARY 3, 2016

AskNicely provides customer feedback software based on the Net Promoter Score (NPS) analytic framework. Segmented leaderboards that show response rate and NPS. Comprehensive video demo. Gamification’ facility to boost the productivity of support teams through motivation and awards. Monthly trend analysis. Custom URL.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Self Service 52

SurveySensum

OCTOBER 17, 2023

Check whether the tool provides free trials and demos. Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

SEPTEMBER 18, 2023

One effective technique is integrating gamification elements. Gamification involves applying game-like elements to non-gaming contexts to engage and motivate users. One classic example of gamification is SurveySensum. Send an NPS survey to all users, then segment your users based on their responses.

Survey 52

Survey Gamification Hotels User Experience 52

SurveySensum

SEPTEMBER 5, 2023

Use helpful tooltips and interactive guided walkthroughs, tours, tutorials, articles, FAQs, and demos to guide users smoothly. Make Your SaaS Onboarding Experience Seamless with SurveySensum – Request a Demo 3. By gamification. Elevate Your SaaS Customer Experience with SurveySensum – Request a Demo 7.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

SurveySparrow

DECEMBER 15, 2021

Trigger CSAT and transactional NPS surveys at every touchpoint to Salesforce contacts. Breadwinner also offers a free trial and demo. Boost content engagement with learning plans, gamification, leaderboards, and badges. You can also use the survey data to visualize your customer lifecycles. Key Features. Pricing : Flexible.

Gamification 52

Gamification CRM Training Financial 52

SurveySensum

NOVEMBER 10, 2023

The tool allows users to create industry-specific and objective-specific surveys like NPS, CSAT, CES , CSI, Onboarding, Feature Prioritization, and others. Customer Review Source Launch Your First NPS, CSAT or CES Survey – Sign Up for Free! It employs gamification elements to enhance user experience.

User Experience 52

User Experience Tools Feedback Analysis 52

Playvox

JUNE 22, 2023

Net Promoter Score (NPS) Net Promoter Score, also known as NPS, is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. Incorporate gamification and other engagement tactics to boost retention of content.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Beware the trap of tight layouts and bottlenecks.

Retail 78

Retail Engagement Strategy Customer Experience 78

Stella Connect

JANUARY 4, 2022

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) For a software company, give your agents a demo environment where they can play around and really familiarize themselves with your tools. Give agents a lifeline between sessions.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySparrow

NOVEMBER 19, 2021

Trigger NPS/CSAT surveys once the ticket is updated or closed. Website visits, email opens, live tickets or demo form fills – the ActiveCampaign app automatically syncs this data into Zendesk. Kaizo is a performance management software fueled by gamification and AI. Map these responses to Zendesk fields. Pricing : Free.

CRM 52

CRM Social Media Gamification Software 52

SurveySparrow

JANUARY 2, 2023

Survey types- Go classic, chat, NPS , 360° feedback , or offline with this tool. When you’re using Zoho CRO, you needn’t worry about anything related to customer management, as its sales force automation, lead management, and gamification tools take care of everything. You got to schedule a call or a demo to know it exactly. #8

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

SurveySparrow

JANUARY 2, 2023

Survey types- Go classic, chat, NPS , 360° feedback , or offline with this tool. When you’re using Zoho CRO, you needn’t worry about anything related to customer management, as its sales force automation, lead management, and gamification tools take care of everything. You got to schedule a call or a demo to know it exactly. #8

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

SmartKarrot

SEPTEMBER 15, 2020

Widget Training Tools Use of Analytics Live Free Demos Aim for Milestones Feedback Options. Your learners should know the training they need and get it with one-click access to their learning paths, events, courses, and gamification. Free Live Demos. Here are the top 5 features to look for in a SaaS customer onboarding software.

Software 10

Software Gamification Analytics Training 10

Gainsight

JUNE 28, 2022

Gamification, progressive disclosure, empty states, tooltip tours, audio guidance, and first-use/one-time tutorials—if you aren’t familiar with these terms, you (and your product design team) should start learning how these powerful techniques can boost educational engagement. . R enewal rate , NPS , and CLV are all important metrics.

Metrics 52

Metrics Customer Journeys Video Social Media 52

SurveySensum

NOVEMBER 22, 2024

5) Retently Businesses of all sizes looking for a flexible and scalable survey tool No-code survey creation Automated follow-ups Precise NPS measurement $25/month 4.7 (5) Businesses of all sizes aiming to optimize their NPS program Automated NPS surveys Deep segmentation and analysis Customizable surveys Contact their team for details 4.6 (5)

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52