Customer Loyalty: Experiences that Increase Retention
InMoment XI
OCTOBER 29, 2024
Positive customer experiences give rise to six distinct types of loyalty. Happy customers Price-loyal Convenience-loyal Loyal-to-freebies Loyal-to-loyalty program Truly loyal Happy customers have never had reason to complain. Loyalty-program loyal customers appreciate your loyalty rewards more than the products themselves.
Let's personalize your content