Hello Customer

MAY 16, 2024

Join us every three weeks for ‘Demo Friday’ at Hello Customer, a free webinar event led by our Chief Technology Officer, Jonas Beullens. Demo Fridays are set against a backdrop of common challenges our clients face, from managing customer perceptions about pricing to enhancing the customer experience across various service points.

Analysis 52

Analysis Feedback Customer Satisfaction Analytics 52

InMoment XI

JANUARY 10, 2024

Why Reputation Management is Important for Senior Care More than 90% of families heavily rely on online reviews when deciding on senior living communities, a significant increase from the 82% recorded in 2020. To streamline this process and minimize errors, leveraging local listing management tools becomes imperative.

Strategy 260

Strategy Management Social Media Feedback 260

InMoment XI

JANUARY 30, 2024

The process of choosing the best customer experience management software can be tricky and extensive, so there are some things you need to keep in mind as to find the perfect CX partner for your business. Benefits of Customer Experience Management Software Delivering consistent, memorable experiences is no longer a luxury, it’s a necessity.

Customer Experience Management 295

Customer Experience Management Software Customer Experience Management 295

NICE inContact

JANUARY 21, 2019

We’re not only talking about the risk of vaporware but also the importance of seeing that the platform fulfills specific operational requirements from the perspective of your agents, contact center managers, executive leaders and, of course, your customers. Proof in action. Download the full Forrester Wave report here.

Contact Center 136

Contact Center Course Report Analytics 136

Circular Edge

MARCH 14, 2024

NetSuite Demo – Implementation Best Practices for Medical Device Companies Join live: Friday, April 26 The industry faces constant regulatory change, escalating pressure to control costs and an increasingly complex competitive landscape.

Company 52

Company Government Financial Analytics 52

InMoment XI

SEPTEMBER 17, 2024

Customer Empowerment Give customers the ability to manage their journey by offering self-service options and transparent processes. A Customer Journey Example To see what the customer journey looks like in action, let’s walk through the journey a manager might take to improve operations.

Customer Journeys 260

Customer Journeys Net Promoter Score Self Service Touchpoint 260

TechSee

AUGUST 15, 2021

Product warranty management has become an area of focus for many manufacturers. The High Costs of Warranty Claim Management. When dealers are responsible for the warranty management services, the manufacturers are required to reimburse their dealers for repairs performed on equipment under warranty. reduction of market share .

Self Service 207

Self Service Management Video Contact Center 207

SurveySparrow

JUNE 13, 2024

Or, in other words, effectively managing data has become a must. This is where data management tools come into play. Types of data management tools Best data management tools Benefits of data management tools How to select a data management tool Let’s get started! 5) Best For : Survey data management.

Tools 52

Tools Software Data Management 52

Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. To view the full Smarter Demos series, visit [link].

Automotive 84

Automotive Innovation Video Consumers 84

BirdEye

NOVEMBER 22, 2023

In a field as trust-dependent as law, mastering review management is not just beneficial; it’s essential to your practice’s success. In this article, you’ll learn why law firm reviews are essential, how to collect them, and how to manage them effectively. Watch the free demo now. Focuses on the outcome and the process.

Management 97

Management Policies Feedback Tips 97

BirdEye

DECEMBER 8, 2023

So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. However, managing corporate reputation could be tricky for many companies. If you’re looking for ways to set up or streamline your business’s online reputation management strategy, look no further.

Strategy 109

Strategy Management Social Media Brands 109

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management? Restaurant reputation management refers to the processes you use to track, respond to, and address customer feedback.

Tips 84

Tips Management Social Media Feedback 84

Circular Edge

DECEMBER 10, 2021

Sacrificing sleep to manage jobs? In addition, join this demo to learn how to automate and schedule package builds & deployments in JDE with Smart Build – your one-stop shop for reducing repetitive, monotonous & ad-hoc requests and off-hours deployments. Tired of job failure morning surprises? Had enough user complaints?

Consulting 52

Consulting Tools Industry Management 52

BirdEye

SEPTEMBER 8, 2023

That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity. Here are five tips to help you master online reputation management in the financial services sector. Table of contents What does online reputation management for financial service firms mean?

Financial 90

Financial Tips Management Social Media 90

AWS Machine Learning

SEPTEMBER 11, 2024

In this post, we demonstrate how to build a robust real-time anomaly detection solution for streaming time series data using Amazon Managed Service for Apache Flink and other AWS managed services. Solution overview The following diagram illustrates the core architecture of the Anomaly Detection Stack solution. anomalyScore":0.0,"detectionPeriodStartTime":"2024-08-29

Data 91

Data Management Metrics Measurement 91

Circular Edge

JANUARY 19, 2024

Effortless and Efficient Inventory Management using AtomIQ November 14, 11am ET Countdown to Year-End: Make your inventory management effortless and efficient with AtomIQ! Join this demo to learn how to maximize efficiency in the year-end process with Inventory Management using AtomIQ. Register Now!

Management 52

Management How To 52

Oracle

JULY 2, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 18th video in the Smarter Demos series, we take a look at some of the latest CX tech that predicts asset maintenance with machine learning. To view the full Smarter Demos series, visit [link].

Video 45

Video Analytics System Innovation 45

CustomerGauge

JANUARY 31, 2017

For many SaaS companies, demos are the first chance to put their “best face forward” when it comes to interacting with customers. The post Why You Should Conduct “Post-Demo Surveys” appeared first on CustomerGauge. The post Why You Should Conduct “Post-Demo Surveys” appeared first on CustomerGauge.

Survey 60

Survey Customer Journeys Interaction Company 60

Oracle

APRIL 23, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Is your company doing a good job of capturing customer information?

Analytics 45

Analytics Loyalty Rewards Programs Retail 45

Circular Edge

NOVEMBER 7, 2023

Effortless and Efficient Inventory Management using AtomIQ November 14, 11am ET Countdown to Year-End: Make your inventory management effortless and efficient with AtomIQ! Join this demo to learn how to maximize efficiency in the year-end process with Inventory Management using AtomIQ. Register Now!

Management 52

Management How To 52

Optimove

JUNE 24, 2019

CRM Marketing Manager, Adore Me. Online Gaming Business Manager, Sisal. The post Request Demo Survey appeared first on Optimove. Prepare to become a Retention Superhero! Josselin Petit-Hoang. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes.

Survey 40

Survey CRM Multi-Channel Customer Retention 40

Optimove

APRIL 8, 2019

CRM Marketing Manager, Adore Me. Online Gaming Business Manager, Sisal. The post DUPE Request Demo appeared first on Optimove. Prepare to become a Retention Superhero! Josselin Petit-Hoang. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes.

CRM 40

CRM Customer Retention System Culture 40

BirdEye

SEPTEMBER 11, 2023

To solve the growing need to improve authority, many reputation management solutions are in the market now. In this blog, we’ll walk you through the benefits of AI in reputation management in your business and why you should implement AI in your workflow today. Table of contents What is AI for reputation management? Solution: 1.

Management 59

Management Brand Values Resources Social Media 59

NobelBiz

DECEMBER 19, 2023

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

Call Center 105

Call Center Management Contact Center Wait Times 105

BirdEye

OCTOBER 16, 2023

Arden could not have imagined the challenges of managing a business’s online reputation. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. After all, a dynamite SEO reputation management plan is how businesses make customers in the digital age.

Strategy 88

Strategy Management Brands Video 88

TechSee

JANUARY 10, 2022

Table of Contents: The need for property management solutions. Visual assistance for property management maintenance. The global housing management industry is thriving and expected to grow from $15.10 There are more than 300,000 property management companies in the US alone. Rental property management.

Self Service 109

Self Service Management Technology Video 109

Oracle

DECEMBER 11, 2018

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The third video in the Smarter Demos series features an example of a connected patient experience. ” Or, view more in our Smarter Demos series at smartercx.com/smarterdemos.

Connections 40

Connections Healthcare Video Innovation 40

Oracle

NOVEMBER 19, 2018

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The second video in the Smarter Demos series features an example of a retail chatbot that harnesses artificial intelligence. What is the inventory status for each and every store?

Chatbots 40

Chatbots Retail Video Innovation 40

Circular Edge

NOVEMBER 28, 2023

Top 10 Checklist Items for Year-End Inventory Management Tuesday, December 5 | 11am EST Understanding inventory levels is key to a successful supply chain and necessary for accurate reporting at the end of a month, quarter, or year. The post Top 10 Checklist Items for Year-End Inventory Management first appeared on. Register Now!

Management 52

Management Tips Report Consumers 52

Playvox

SEPTEMBER 19, 2022

While reviewing 2-5% of interactions may help understand some issues, it leaves many companies to question what they are missing and how they can drive more insight and efficiency from their quality management process. This may be “gameshow” host thing for me to say, but – that’s not all!

Management 80

Management Net Promoter Score Effort Score Contact Center 80

Circular Edge

JANUARY 19, 2024

Join this exciting webinar to learn best practices and essential tips for improving accuracy and streamlining inventory management using AtomIQ, and see a demo of popular apps including Cycle Count, Barcodes/QR Codes, RFID, NFC and more. Register Now!

Management 52

Management Tips Report Consumers 52

Playvox

MAY 11, 2023

Create A Company Culture Based On Trust And Autonomy Of Workers When working asynchronously, trust is essential between remote workers and managers. The person who leads these teams plays a fundamental role in the management and work of all the teams. But with remote work, you can’t fully control what an employee does.

Management 89

Management Contact Center Culture Engagement 89

Oracle

MARCH 26, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Competitive Advantage 40

Competitive Advantage Sports Omni-Channel Retail 40

SurveySensum

MARCH 20, 2024

Well, Customer Experience Management is the solution! Let’s start by understanding what exactly is a Customer Experience Management Software. What is a Customer Experience Management Software? Let’s now explore the top Customer Experience Management software companies to find the right match for you!

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

SaleMove

AUGUST 13, 2020

If you’re interested in learning more about Glia’s AI Management platform, click here. If you’re interested in receiving a personalized demo, click here ! The post The Future of AI Management appeared first on Glia Blog | Digital Customer Service Explained.

Self Service 98

Self Service Management Video Customer Service 98

SurveySensum

JANUARY 22, 2024

To be a good project manager, you need to understand what everyone expects and make sure everyone is happy. This is where the best project managers shine. What are Stakeholder Expectations in Project Management? These expectations serve as the compass guiding project managers through the complex maze of decision-making.

Strategy 52

Strategy Management Groups Communication 52

BirdEye

NOVEMBER 28, 2023

The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. It’s a common headache for businesses today across sectors as they need a streamlined and efficient online reputation management process. The result?

Industry 59

Industry Management Healthcare Hospitality 59