InMoment XI

NOVEMBER 22, 2024

FeedBear FeedBear helps businesses collect and manage feature requests through feedback boards and roadmaps. See how InMoment can elevate your CX efforts by scheduling a demo today! Its boards allow customers to upvote and comment, enabling businesses to identify the most popular and impactful requests. Sources Zendesk.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

ECXO

MARCH 6, 2025

Some organizations create a detailed CX roadmap that estimates improvements in metrics like net retention rate, customer lifetime value, or average deal size as experience enhancements roll out. This group regularly reviews progress on the CX roadmap, monitors key metrics, and helps resolve any interdepartmental issues.

B2B 339

B2B Customer Journeys How To Effort Score 339

InMoment XI

JUNE 24, 2024

Data Collection: There are three inputs into a Forrester Wave evaluation: a questionnaire, a strategy and product demo session, and customer references. Product Roadmap: The planned future developments and improvements. Scoring: Each vendor is scored on a scale (0 to 5) for each criterion.

Analytics 195

Analytics How To Roadmap Knowledge Base 195

GetFeedback

SEPTEMBER 19, 2018

When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations. Product feedback helps guide your roadmap and inform each release. For instance, ask which types of content they prefer or if they’re ready for a demo. Was it due to pricing or missing functionality?

Survey 199

Survey Net Promoter Score Data Effort Score 199

InMoment XI

JANUARY 30, 2024

Can We Review the 24-month Product Roadmap? Crafting a roadmap for your initiatives is necessary to not only get the quick wins you need, but to set long-term goals. There will be unexpected events that may necessitate adjustments to your roadmap, yet some vendors don’t allow tweaks to the plan. Access 1/25/24.

Customer Experience Management 221

Customer Experience Management Software Customer Experience Management 221

Optimove

NOVEMBER 26, 2024

This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys. What Deliverables and Roadmap Should Marketers Expect? A successful post-purchase program requires clear deliverables and a structured roadmap. For more insights, contact us to Request a Demo.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

Calabrio

MARCH 22, 2025

These clearly defined objectives provide a roadmap for your team, ensuring everyone understands what success looks like and how to achieve it. Book a demo today to see what a fully integrated, true-cloud suite of intelligent tools can do to drive your contact centerand your businessforward.

Contact Center 130

Contact Center Management Strategy Call Center 130

Retently

SEPTEMBER 3, 2024

PMF surveys guide our roadmap and help identify our Ideal Customer Profile (ICP), focusing our efforts on must-have features. To capitalize on this moment, we deploy a Post-Demo Call Survey to capture immediate feedback from prospects while their experience is still fresh.

B2B 152

B2B NPS Effort Score Survey 152

CloudCherry

JULY 10, 2019

Their feedback can influence the company’s product roadmap and account for better decision making. Request a demo. They also send out surveys with questions on what customers would like to see them do next. This gives customers a chance to share their suggestions and ideas on the improvements they’d like.

Self Service 231

Self Service Customer Experience Customer Service Chatbots 231

CSM Magazine

DECEMBER 16, 2024

The roadmap includes extending similar capabilities to other communication channels, such as SMS and rich communication services (RCS). In early controlled demos, we observed marked reductions in mean time-to-respond and resolve issues, especially during peak query volumes.

Communication 52

Communication Engagement Customer Engagement Competitive Advantage 52

SurveySparrow

DECEMBER 29, 2023

To ensure your business consistently delivers an impressive CX, a well-structured plan, or a customer experience roadmap, is vital. What is the Customer Experience Roadmap? A customer experience roadmap is a strategic plan that outlines the steps a business will take to enhance its customer experience.

Roadmap 52

Roadmap Net Promoter Score Customer Journeys Customer Experience 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

BirdEye

DECEMBER 28, 2024

Watch the Free Demo Now. See Pricing FREE DEMO 6. Watch a free demo now. Test your mobile site’s loading speed regularly and optimize elements that slow it down. Meet diners on the first page of Google Want to see the impact of Birdeye on your business? And so much more. Want to learn more?

Tips 97

Tips Social Media Chatbots System 97

GetFeedback

JANUARY 29, 2019

Product : improve product features and inform your product roadmap with customer feedback data. If you’re not currently a customer, feel free to contact us for a demo and pricing. Success : periodically send surveys throughout the customer lifecycle to improve onboarding and customer health. The post New and Improved!

Survey 150

Survey Net Promoter Score Roadmap Knowledge Base 150

InMoment XI

SEPTEMBER 3, 2024

Product Development and Feedback Organizations can gather valuable feedback on existing products and services, providing insights that can inform product roadmaps and future development. Schedule a demo to learn more about our conversation analytics solutions.

Analytics 195

Analytics Data Social Media Average Handle Time 195

InMoment XI

AUGUST 16, 2024

InMoment has created a digital transformation roadmap to help you create successful digital experiences in your organization. If you would like to see more about InMoment’s best-in-class platform and how it can assist your digital transformation, schedule a demo today! References Boston Consulting Group.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

InMoment XI

NOVEMBER 30, 2023

These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Schedule a demo with one of our customer experience experts today to see for yourself. Establish Brand Guidelines: Define clear guidelines for how your brand should be represented across different channels.

Brands 284

Brands Management Multi-Channel Social Media 284

Calabrio

NOVEMBER 18, 2024

Embracing these technologies allows retailers to stay resilient, drive loyalty, and turn challenges into a roadmap for success in the coming year. To find out how Calabrio can help you navigate and prepare your contact centre amid economic pressure, book a Calabrio ONE demo for Retail today.

Retail 130

Retail Engagement Management Analytics 130

SurveySensum

OCTOBER 28, 2024

Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free Why NPS Works? With actionable data gathered from the NPS program, you can fix your product roadmap based on those features your detractors always throw out there. Design, Launch, and Optimize NPS Surveys Effortlessly with SurveySensum!

NPS 52

NPS Loyalty Effort Score Analysis 52

Qualtrics

APRIL 25, 2019

Roseboro stated we need a new roadmap for D&I — a roadmap that goes from passive exclusion to active inclusion, and which is tailored to satisfy employee demands and capabilities. Book a demo. The post A roadmap for closing the diversity & inclusion gap appeared first on Qualtrics. A New Approach to D&I.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40

Gainsight

DECEMBER 27, 2019

Is Customer Feedback Really Making It to Your Product Roadmap? Use This Framework to Unblock Your Product Roadmap. Learn how FullStory uses the 9-Blocker technique to identify blocks in their product roadmap and effectively get rid of them. Start a 15-day free trial or sign up for a custom demo today! REQUEST A DEMO.

Roadmap 97

Roadmap Metrics Feedback Conference 97

SuiteCX

DECEMBER 5, 2016

This year we have made continuous learning a key priority and important part of our product development roadmap, coaching tools, and support services. Personal Demo. At SuiteCX we believe in ongoing and continuous learning to better ourselves and our partners as we strive together and exercise our cognitive muscles.

Course 100

Course Roadmap Exercises Training 100

SuiteCX

DECEMBER 5, 2016

This year we have made continuous learning a key priority and important part of our product development roadmap, coaching tools, and support services. Personal Demo. At SuiteCX we believe in ongoing and continuous learning to better ourselves and our partners as we strive together and exercise our cognitive muscles.

Course 100

Course Roadmap Exercises Training 100

ChurnZero

JUNE 26, 2020

Decide if highly specific questions can wait to be answered during the demo to avoid probable question misinterpretation. when you collect information before scheduling a demo, decide if yes-no answers will suffice for your exploratory questioning/qualifying and if the vendor can expound upon their responses during the demo).

Software 98

Software Customer Success Comparison Net Promoter Score 98

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Pro-Tip: If you want to skip right to the good stuff, register for a live demo of Gainsight PX. How do you prioritize your product roadmap? Sign up and tune into our live demo.

Case Study 89

Case Study Roadmap Study Feedback 89

Feedbackly

JANUARY 11, 2024

helps our customers become CX heroes and get a sneak peek into our exciting product roadmap for the future: Excited to try it out yourself? demo surveys here. Check out the video below, where Jaakko Männistö, CEO and founder of Feedbackly, tells more about how Feedbackly 3.0

Feedback 105

Feedback Roadmap Survey Customer Centricity 105

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Ask each vendor about their capabilities and if they can provide a demo that showcases their AI in action. Journey maps identify critical customer touchpoints , including offline and online channels and touchpoints.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. Product Discovery Stage The discovery phase represents the first encounter potential customers have with your product, whether it’s through your website, a demo, or word of mouth.

Customer Journeys 133

Customer Journeys Survey Effort Score NPS 133

CSM Magazine

JANUARY 27, 2025

Applied Labs demo The stakes are high a single misstep in handling customer inquiries or operational tasks can erode trust and escalate problems. The funding will accelerate hiring of engineers to advance the company’s ambitious product roadmap. ” Woo said.

Roadmap 52

Roadmap Omni-Channel Knowledge Base Interaction 52

Thematic

MARCH 30, 2025

When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home. Book a free demo of Thematic and see how it turns raw feedback into actionable insight—instantly. Integrating AI and Machine Learning for Deeper Insights AI has moved far beyond automation.

62

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SurveySensum

MARCH 12, 2025

Customer Satisfaction Managers For those responsible for the customer experience , cross-tab data visualization transforms standard satisfaction surveys into a detailed roadmap of customer behavior. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free 5. Lets explore that.

Analysis 52

Analysis Survey Airlines Net Promoter Score 52

Optimove

DECEMBER 18, 2024

This post offers a clear roadmap for using analytics to drive sustainable growth in a burgeoning market. For more insights, contact us to request a demo. It draws lessons from Europe’s advanced operators to help LATAM marketers optimize player engagement, improve retention, and ensure relevance through personalized campaigns.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Talkdesk

NOVEMBER 26, 2019

End bad customer service with Talkdesk Talkdesk’s industry-leading solutions were showcased in over 100 meetings and customized demos with our stellar sales team and subject matter experts. Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates.

Contact Center 78

Contact Center Roadmap Leadership Conference 78

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. To see how you can simplify the feedback collection process for your business, schedule a demo today! Why is Collecting Customer Feedback Important? References Zendesk. Accessed 10/01/2024.

Feedback 195

Feedback How To Social Media B2C 195

Thematic

SEPTEMBER 1, 2021

Inform your product roadmap or corporate strategy. If you’d like to see Thematic in action, you can reach out by booking a demo , and we will demo the analysis of your own data. Or maybe your communication is unclear or inconsistent and this is generating a lot of angry support conversations.

Customer Insights 114

Customer Insights How To Analysis Analytics 114

SurveySensum

MARCH 14, 2025

Think of it as your business roadmap guiding you to understand what customers want, how they behave, and where opportunities exist. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Now lets focus on the application of market research. Stop guessing – start knowing!

Marketing 52

Marketing Social Media How To Trends 52

Thematic

FEBRUARY 19, 2025

  Scenario: Scaling feedback analysis across multiple product teams Solution: XM Discover Industry examples: Technology, SaaS, Consumer Electronics Challenges: Product teams require a faster and more efficient process for analyzing the noisy feedback across channels so they can be data-led in their product roadmap.

How To 62

How To Self Service Analysis Analytics 62