TechSee

MARCH 21, 2024

TechSee’s Revolutionary Solution: Visual-AI Fiber Installation Recognizing these challenges, we have leveraged our expertise in AI-powered CX automation to develop AI-guided visual flows specifically designed for self-service fiber installation. Contact us today for a demo and see the difference for yourself.

Self Service 124

Self Service Contact Center Customer Satisfaction Customers 124

Calabrio

MARCH 25, 2025

Empower Agents with Self-Service Insights Complement self-scheduling with accessible, self-service performance reporting that empowers agents without requiring data expertise. Add Improved Customer Self-Service to the Mix, Too Reduce call volumes and empower customers by providing robust self-service options.

Call Center 130

Call Center Measurement Self Service How To 130

Inbenta

FEBRUARY 15, 2021

Even though there is no “real” benchmark for automated self-service solutions, we’re going to try to give you some indications of the kind of results you can realistically expect from such solutions. But first, what is customer self-service? Which metrics to measure self-service KPIs? Call deflection rate.

Self Service 99

Self Service Net Promoter Score Chatbots Metrics 99

TechSee

MARCH 21, 2024

TechSee’s Revolutionary Solution: Visual-AI Fiber Installation Recognizing these challenges, we have leveraged our expertise in AI-powered CX automation to develop AI-guided visual flows specifically designed for self-service fiber installation. Contact us today for a demo and see the difference for yourself.

Self Service 109

Self Service Contact Center Customer Satisfaction Customers 109

Calabrio

MARCH 31, 2025

Smarter customer experiences, more personalized self-service: Intuitive self-service options can at last become a consistent reality, allowing customers to find solutions quickly and independently. More Accurate Virtual Agents and IVR Elevate your self-service with intelligent virtual agents.

Contact Center 130

Contact Center Self Service Customer Service Virtual Agent 130

InMoment XI

DECEMBER 3, 2024

As a result, it’s essential to harness the power of AI to improve customer service. Invest in self-service options like intelligent chatbots for quick issue resolution. Schedule a demo today to see how InMoment can guide you toward higher stages of customer experience maturity! References Zendesk.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195

ECXO

MARCH 6, 2025

A common win in B2B CX is providing self-service capabilities (like online order tracking, knowledge bases, or account management portals) that give customers more control and convenience in their dealings with the company. Meanwhile, complex or high-value discussions can be elevated to human experts who provide consultative service.

B2B 339

B2B Customer Journeys How To Effort Score 339

Kayako

APRIL 12, 2022

Increasing NameCheap’s agent productivity through a self-service knowledge base. Namecheap is a leading domain registrar and technology company that offers domain registration, hosting packages, and related services. Kayako Benefits for Namecheap: Improved self-service knowledge base. Book a Demo today.

Case Study 287

Case Study Study Self Service Customer Service 287

Comm100

OCTOBER 10, 2022

Providing a self-service option. The need to provide customers with a self-service option is growing – 70% of customers now expect a company to have a self-service portal or content available. While the use of chatbots for self-service is growing, there is still much room for improvement.

Chatbots 261

Chatbots Self Service Examples Industry 261

InMoment XI

OCTOBER 23, 2024

Also, consider investing in self-service technologies such as interactive teller machines (ITMs) to handle basic transactions. Therefore, your staff can focus on offering personalized financial services. Online and Mobile Banking More customers prefer the self-service option of managing their finances on their own time.

Banking 195

Banking Customer Experience Effort Score Financial 195

Comm100

DECEMBER 7, 2022

Read the full story: Canadian Blood Services improves customer & agent experience with Comm100 AI Chatbot – Pt. Offer self-service to increase support capacity. One survey found that 70% of customers now expect a self-service portal or content from companies.

Chatbots 245

Chatbots Examples Self Service Customer Satisfaction 245

TechSee

AUGUST 15, 2021

This technology delivers the capability to provide practical help for quick warranty checks and accurate repairs, and can be implemented in both assisted and self-service modes. Self-service. Warranty Management Solution: How Visual Assistance Can Cut Costs.

Self Service 207

Self Service Management Video Contact Center 207

Inbenta

OCTOBER 30, 2024

Digital self-service solutions have emerged as a powerful tool in this context, letting users navigate websites and intranets without needing direct assistance from customer support or HR departments. This trend underscores the need for effective self-service solutions to satisfy consumers’ growing appetite for autonomy and speed.

Self Service 52

Self Service Chatbots Omni-Channel Customer Satisfaction 52

CloudCherry

JULY 10, 2019

Effective self-service options. By having the right self-service resources in place, companies can help the customer find answers to these questions by themselves without having to get in touch with a support agent. Request a demo. Customer-to-customer interactions.

Self Service 231

Self Service Customer Experience Customer Service Chatbots 231

Calabrio

MARCH 5, 2025

Self-service resources: FAQs and knowledge bases help customers find answers to their questions without waiting for a response. Request a demo now. Automate acknowledgments: Use automated responses to let customers know their message has been received and is in the queue for review.

Measurement 100

Measurement How To Self Service Contact Center 100

Calabrio

MARCH 25, 2025

Its no wonder, then, chatbots are becoming an increasingly popular feature of the customer service landscape. AI-driven assistance means customers can enjoy 24/7 support, faster response times, and immediate access to self-service. However, this doesnt mean chatbots are foolproof.

Chatbots 130

Chatbots Contact Center Self Service Virtual Agent 130

AWS Machine Learning

MARCH 31, 2023

Gartner’s Customer Service and Support Leader poll estimates that live channels such as phone and live chat cost an average of $8.01 per contact, while self-service channels cost about $0.10 They consistently see 90% of the QnABot traffic routing through the self-service option on the website.

Self Service 84

Self Service Virtual Agent Connections Transportation 84

eglobalis

SEPTEMBER 16, 2024

Mapping key touch-points—such as contract negotiations, product demos, and post-sales support—can highlight areas where you can enhance the experience. Companies that digitize their customer support and order processing can significantly reduce friction, offering self-service solutions that empower customers to manage their needs.

B2B 375

B2B Strategy Customer Experience Customer Journeys 375

InMoment XI

SEPTEMBER 26, 2024

Yet, many of these calls could have been deflected through other channels like self-service or automated solutions. Robust Knowledge Bases: Self-service portals with detailed, searchable knowledge bases empower customers to resolve issues on their own. Staffing Costs: Running a contact center is expensive.

Call Center 195

Call Center Self Service Contact Center ROI 195

Team Support

APRIL 12, 2024

Self-service support gives customers the ability to control their experience at their pace, while building a sense of confidence in the brand. TeamSupport’s robust self-service capabilities empower customers to do just that, and reduce the workload on your agents. Take a product tour or book a demo with us today.

Self Service 52

Self Service Knowledge Base Resources Customers 52

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. That is why self-service was invented. What is customer self-service? How do you create one?

Self Service 52

Self Service Strategy Video Knowledge Base 52

Team Support

MARCH 18, 2024

This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Schedule a Demo with us today!

Self Service 52

Self Service Software Knowledge Base Chatbots 52

Calabrio

MARCH 5, 2025

Continuous Learning: Implement a continuous learning program to keep agents up to date on new products, services, and best practices. Develop effective self-service options Improving FCR doesnt all have to fall on the plate of your agents. Empower customers with self-service to reduce contact volume.

First Call Resolution 100

First Call Resolution Examples Contact Center How To 100

Calabrio

APRIL 11, 2025

Best for: Providing quick access to information during live calls (performance support), reinforcing training, ensuring consistency, facilitating self-service learning. This requires not just the right training but also access to user-friendly, self-service reporting dashboards that don’t demand deep data expertise.

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

Inbenta

OCTOBER 30, 2024

By answering the most common questions with AI-enabled self-service tools, leaders give their agents more time to deal with complex customer service issues. Ready to take your customer service to the next level? Contact our AI experts to get started today.

Self Service 52

Self Service Chatbots NPS Tools 52

SurveySensum

OCTOBER 29, 2024

According to McKinsey , effective use of analytics in contact center operations can help you reduce the average handle time by up to 40%, increase self-service usage by 20%, cut employee costs by $5 million, and improve conversion rates on service-to-sales costs by 50%. Why is Contact Center Analytics Important?

Contact Center 52

Contact Center Analytics Self Service Average Handle Time 52

NobelBiz

FEBRUARY 15, 2023

Nowadays, with the advent of technology, customers have multiple channels to interact with businesses that include self-service options like voice-enabled assistants, online portals, and mobile apps. As a result, self-service is becoming a cornerstone of customer experience in contact centers.

Self Service 52

Self Service Contact Center Customer Experience Customer Satisfaction 52

Comm100

JANUARY 11, 2023

In customer experience research sponsored by Amazon , we can see generational preferences in the customer service space emerge. Perhaps the most pronounced differences among generations came in attitudes toward digital self-service tools like chatbots. Self-service option.

Customer Service 246

Customer Service Self Service Chatbots Return on Investment 246

Calabrio

FEBRUARY 28, 2025

With its applications in fueling better self-service, improving agent training, and supporting compliance, theres a variety of ways that voice analytics can deliver contact center ROI. Request a demo now. Nearly 7 in 10 saw voice analytics as a source of savings (and more than half thought it would drive greater revenue).

Contact Center 130

Contact Center Analytics Analysis Self Service 130

ECXO

JULY 22, 2024

Interactive Tutorials: Video tutorials and interactive demos effectively highlight the product’s value proposition. Strategies to boost adoption include: Interactive Demos and Documentation: Providing detailed documentation and hands-on training sessions. Self-Service Portals: Offering resources for users to find answers independently.

B2B 207

B2B Customer Experience Self Service e-support 207

Calabrio

MARCH 11, 2025

Build a better internal knowledge base A knowledge base serves as a central repository of information for your team and includes how-to guides, frequently asked questions, and troubleshooting help, which encourages self-service. Knowledge bases help team members find information quickly, boost productivity, and serve customers better.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

SurveySensum

AUGUST 24, 2023

Another research by Harvard Business Review on customer experience reveals that customers who fail in their attempt to use self-service options and are forced to pick up the phone to talk to agents are 10% more likely to be disloyal than those who were able to fully resolve their issues in their channel of choice. Frustrating, right?

Self Service 52

Self Service Brands Effort Score Airlines 52

Calabrio

MARCH 22, 2025

Offer more effective self-service options Oftentimes, the best experiencefor both customers and contact centersis when customers can quickly and easily solve their issues on their own. Containment Rate : Measures the proportion of customer issues resolved through self-service channels, such as knowledge bases or automated systems.

Contact Center 130

Contact Center Management Strategy Call Center 130

Interactions

FEBRUARY 6, 2025

Many off-the-shelf solutions or DIY IVAs struggle with the accuracy necessary to complete complex self-service interactions and the customization needed to meet personalization and regulatory needs. This means customers can quickly self-service more issues and need fewer escalations to live agents.

Insurance 62

Insurance Interaction Self Service Multi-Channel 62

Help Scout

JUNE 8, 2021

Still, using AI chatbots for customer service makes plenty of sense. Perhaps you’ve read about recent AI breakthroughs, seen a compelling demo, or heard that your competition is installing an AI system. A customer service widget can make that help much simpler to find and use.

Chatbots 144

Chatbots Self Service Knowledge Base Tools 144

Calabrio

MARCH 4, 2025

Look for software that automates routine tasks, such as after-call work (ACW), and provides elevated self-service options. Book a demo today to see for yourself how Calabrios innovative solutions can help your contact center increase productivity, reduce attrition, and provide better service and sales.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

InMoment XI

OCTOBER 8, 2024

Offer Self-Service Options 79% of consumers expect organizations to provide self-service tools, and 77% view organizations more positively when they do. By offering self-service options, you can help customers save time while simultaneously reducing the pressure on support teams. Accessed 9/13/2024.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195