Brandwatch CX

JUNE 15, 2022

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 144

Social Media Tools Metrics Analysis 144

InMoment XI

NOVEMBER 22, 2024

Leverage the power of social listening There is only so much customer data you can collect through surveys. Social media platforms host vast amounts of unstructured feedback that can provide deeper insights into the customer experience. You can share updates through in-app notifications or even social media posts.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

InMoment XI

DECEMBER 5, 2024

The online space, especially in the form of social media and review sites, amplifies public opinion. For example, if you want to target younger members, a good practice would be to enhance your social media presence. Schedule a reputation management demo today to see how you can get started!

Management 195

Management Social Media Financial Banking 195

InMoment XI

NOVEMBER 21, 2024

The four main VoC data categories are as follows: Unstructured feedback refers to open-ended responses in the form of emails and social media content. Customers are vocal about their experiences on review sites and social media platforms. This helps you create targeted approaches for identifying patterns in each category.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

InMoment XI

NOVEMBER 18, 2024

Did you know that social media is the number one discovery channel for products? Engagement Data Email open rate Social media interactions Website visits In-app usage Engagement data helps you understand the depth of customer interactions with your organization. See what InMoment can do for you by scheduling a demo today!

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

InMoment XI

AUGUST 20, 2024

This involves online reputation management practices such as managing platforms such as review sites, legal directories, and social media. When potential clients search for legal services online, they often read Google reviews , visit attorney websites, and browse social media profiles before making a decision.

Management 369

Management Social Media Report Industry 369

BirdEye

JANUARY 12, 2024

Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. In other words, hyperlocal social media marketing ensures that your message resonates with the people who are most likely to visit your store, use your services, or engage with your brand.

Social Media 109

Social Media Marketing Advertising Trends 109

InMoment XI

OCTOBER 24, 2024

They integrate with apps, websites, and social media to provide a consistent customer experience across all channels. Sprinklr Sprinklr is a customer experience management platform specializing in social media, emails, and messaging apps. See what InMoment can do for you by scheduling a demo today!

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

Comm100

DECEMBER 16, 2024

Request a demo today Request Demo How AI is Revolutionizing Customer Service Automation Customer service automation has been deeply impacted by AI. Omni-channel support AI ensures seamless transitions across multiple channels (email, chat, social media, etc.), Request a demo today Request Demo 3.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Guidelines Brands 116

Comm100

OCTOBER 13, 2024

Think about it: there’s always an algorithm that’s working behind the scenes to tailor and personalize everything you see, whether it’s on a shopping site or social media. Request a demo today. Personalize, Personalize, Personalize All the content we consume today is personalized and curated to our interests.

Self Service 130

Self Service Chatbots Social Media Wait Times 130

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. Social media approval workflows are like your brand’s lifejacket — they help you stay afloat even when navigating choppy waters. Watch the Free Demo Now.

Social Media 109

Social Media Multi-Channel Software Feedback 109

BirdEye

NOVEMBER 18, 2024

” These social media mantras sound simple, but the reality is that you’re spending countless hours staring at blank screens, struggling to create fresh content for multiple platforms. What if you could create a month’s worth of relevant posts in just a few hours while increasing your social media engagement rates?

Social Media 52

Social Media How To Guidelines Trends 52

InMoment XI

JANUARY 27, 2025

Combining mountains of contact center interactions with feedback from other channels like surveys, chat, email, and social media gives you a fuller understanding of customer needs, behaviors, and preferences.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

InMoment XI

FEBRUARY 12, 2025

Highlight your top positive reviews on marketing materials, social media posts, and in-store displays. Schedule a demo with InMoment today to see how our review management software can help improve your online reputation and drive in-store traffic. Showcase Positive Reviews Don’t sit on positive customer feedback.

Tips 221

Tips Feedback Retail Social Media 221

ECXO

FEBRUARY 3, 2025

Example: A prospective customer requests a demo of your service. The reactive team takes several days to respond, by which time the competitor has already provided a demo and a proposal. Thanks to social media and review platforms, unhappy customers now have megaphones to share their dissatisfaction.

Sales 247

Sales Customer Experience e-support Examples 247

Comm100

DECEMBER 10, 2024

Whether its through email campaigns, SMS reminders, or social media interactions, connecting with players outside of the platform is critical to sustaining engagement. Request a demo today Request Demo 5. Boost Player Retention with Ongoing Engagement Player retention is a continuous process.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

InMoment XI

AUGUST 3, 2023

Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences. To learn more about how your brand can use unstructured data analytics to drive business success, request a demo here!

Analytics 366

Analytics Customer Insights Data Social Media 366

Comm100

FEBRUARY 17, 2025

This means AI can analyze not just numbers, but also qualitative inputs like player sentiment, social media activity, real-time game conditions, and even weather patterns that might impact a game. Get a Personalized Demo Discover how Comm100s AI-powered solutions can transform your customer experience.

Sports 130

Sports Chatbots Social Media Competitive Advantage 130

InMoment XI

NOVEMBER 5, 2024

If you’re already running a promotional campaign on your social media channels, you can boost your efforts by displaying those offers on your Maps listing. Schedule a reputation management demo today to see how you can rank higher in local search! A clothes retailer could mention a flat 40% discount on its place card.

Connections 195

Connections Software Social Media Analysis 195

InMoment XI

OCTOBER 19, 2023

These interactions can take various forms, including phone calls, emails, web chats, social media inquiries such as online reviews , and more! These solutions incorporate text, chat, and social media into the customer service ecosystem, allowing businesses to meet their customers where they are.

Contact Center 273

Contact Center Customer Service Omni-Channel Call Center Solutions 273

Brandwatch CX

FEBRUARY 20, 2024

Here’s how to decide on the right tool to monitor your brand on social media. Millions of data points are created every day on social media. But when deciding to take a big step and opt for a paid social media monitoring tool, which is the best approach? And among all this? Mentions about your brand.

Social Media 98

Social Media Tools ROI Measurement 98

InMoment XI

OCTOBER 17, 2024

Customers discover your business through various channels, from their colleagues to social media posts. For instance, if your customers are mainly active on social media, sending survey requests via email would be a waste of your time. Here are a few questions for inspiration: 13. How did you hear about our company?

Feedback 195

Feedback Effort Score Survey Customers 195

AWS Machine Learning

SEPTEMBER 25, 2024

In today’s digital age, social media has revolutionized the way brands interact with their consumers, creating a need for dynamic and engaging content that resonates with their target audience. This slow cycle of creation does not fit for the rapid pace of social media.

Social Media 93

Social Media Guidelines Analysis Brands 93

BirdEye

DECEMBER 28, 2024

Watch the Free Demo Now. See Pricing FREE DEMO 6. Build a strong presence on social media A strong social media presence across platforms where your target audience is most active can be immensely beneficial in building brand awareness. Higher clicks instantly translate into higher ranking on local searches.

Tips 97

Tips Social Media Chatbots System 97

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. Schedule a demo of our text analytics solution today to see how it can help boost retention rates! Collect Regular Feedback Consistent feedback collection is essential for tracking customer expectations and behavior. References Forbes.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Calabrio

MARCH 5, 2025

First Response Time (FRT) , also sometimes known as first reply time , is a critical customer service metric that measures the average time it takes for a contact center team to provide an initial response to a customer’s inquiry, whether it’s through email, chat, social media, or any other communication channel.

Measurement 100

Measurement How To Self Service Contact Center 100

InMoment XI

MAY 10, 2024

By leveraging AI, companies can capture a broader spectrum of customer signals, from traditional surveys to social media interactions and beyond. 2: Social Media Signals Matter Social media comments and online reviews often go overlooked, yet they hold valuable insights for businesses.

Social Media 195

Social Media Analysis Chatbots Analytics 195

InMoment XI

OCTOBER 23, 2024

Offer 24/7 customer service across multiple channels, including mobile apps, social media, chatbots, and live chat. This is where it can help to keep an eye on customer sentiment and opinions on social media. Schedule a demo today to revolutionize your financial services and boost key business metrics.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

NOVEMBER 30, 2023

Google Alerts, social media monitoring tools, and specialized software can help you stay informed. Monitoring and managing online reviews, social media mentions, and search engine results are critical. Monitor Online Presence: Use tools to monitor mentions of your brand across various online platforms.

Brands 284

Brands Management Multi-Channel Social Media 284

Comm100

FEBRUARY 11, 2025

Engage students in real-time, across multiple channels : Whether through web chat, SMS, or social media, AI chatbots integrate seamlessly into the platforms students already use. Request a personalized demo and experience it firsthand. Request a personalized demo today Request Demo The post Student Support 2.0:

Self Service 130

Self Service Chatbots Knowledge Base Financial 130

InMoment XI

APRIL 6, 2022

Targeted ads on Google and company social media also bring in a few more options. Once she has her two favorites, she then uses the companies’ software demos and pricing packages to consider each one. She pulls together a comprehensive list of all of her options for high quality data management solutions.

Customer Journeys 387

Customer Journeys Touchpoint Customers Loyalty 387

Uniphore

JULY 10, 2021

Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. As principal analyst at Contact Center Week’s Customer Management practice, Brian leads all research and advisory endeavors related to artificial intelligence, contact center technology, business analytics, customer experience strategy, and social media.

Call Center 223

Call Center Contact Center How To Case Study 223

InMoment XI

JULY 16, 2024

The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes. Moreover, the unstructured data generated from social media and reviews can be a goldmine for businesses.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes. Moreover, the unstructured data generated from social media and reviews can be a goldmine for businesses.

Tips 195

Tips Management Social Media Hotels 195

GetFeedback

MAY 13, 2019

Companies need to capture feedback at every opportunity—everything from a sigh during a training session, to a question during a sales demo or a ticket to your support team, should be noted. Social media posts. Social media platforms like Twitter are full of these sentiments. What to capture. Ticket feedback.

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

Comm100

OCTOBER 9, 2022

Live chat, social media, and SMS have all become popular customer service channels, and organizations need to keep up or be left behind. In practice, this could look like a customer reaching out on social media by publicly messaging a brand’s official page.

Omni-Channel 246

Omni-Channel Customer Service Social Media e-support 246