Brandwatch CX

NOVEMBER 8, 2023

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 98

Social Media Tools Metrics Analysis 98

BirdEye

AUGUST 21, 2023

Social media is an important part of every business’ content strategy. But just including social media in the strategy may not be enough. Businesses must understand the value it can bring in boosting brand awareness, domain authority, and revenue for your business, especially with social media SEO.

Social Media 98

Social Media How To Multi-Channel Tips 98

InMoment XI

AUGUST 3, 2023

Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences. To learn more about how your brand can use unstructured data analytics to drive business success, request a demo here!

Analytics 366

Analytics Customer Insights Data Social Media 366

Brandwatch CX

FEBRUARY 20, 2024

Here’s how to decide on the right tool to monitor your brand on social media. Millions of data points are created every day on social media. But when deciding to take a big step and opt for a paid social media monitoring tool, which is the best approach? And among all this? Mentions about your brand.

Social Media 98

Social Media Tools ROI Measurement 98

Brandwatch CX

FEBRUARY 20, 2024

Here’s how to decide on the right tool to monitor your brand on social media. Millions of data points are created every day on social media. But when deciding to take a big step and opt for a paid social media monitoring tool, which is the best approach? And among all this? Mentions about your brand.

Social Media 96

Social Media Tools ROI Measurement 96

InMoment XI

OCTOBER 22, 2024

We’ve all been there—checking reviews, browsing social media profiles, and searching Google to find the right healthcare provider. It includes managing patient reviews, ensuring the accuracy of your online listings, engaging with patients on social media, and maintaining high visibility in search results.

Management 221

Management Social Media Healthcare Software 221

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. Watch the Free Demo Now. Both scenarios are out of your control.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

InMoment XI

OCTOBER 19, 2023

These interactions can take various forms, including phone calls, emails, web chats, social media inquiries such as online reviews , and more! These solutions incorporate text, chat, and social media into the customer service ecosystem, allowing businesses to meet their customers where they are.

Contact Center 273

Contact Center Customer Service Omni-Channel Call Center Solutions 273

AWS Machine Learning

SEPTEMBER 25, 2024

In today’s digital age, social media has revolutionized the way brands interact with their consumers, creating a need for dynamic and engaging content that resonates with their target audience. This slow cycle of creation does not fit for the rapid pace of social media.

Social Media 97

Social Media Guidelines Analysis Brands 97

InMoment XI

MAY 10, 2024

By leveraging AI, companies can capture a broader spectrum of customer signals, from traditional surveys to social media interactions and beyond. 2: Social Media Signals Matter Social media comments and online reviews often go overlooked, yet they hold valuable insights for businesses.

Social Media 195

Social Media Analysis Chatbots Analytics 195

InMoment XI

OCTOBER 25, 2024

They share their thoughts on social media platforms like Facebook or Instagram or through review platforms such as Yelp and Google reviews. Be Active on Social Media You can’t underestimate the importance of social media marketing for reputation management.

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

NOVEMBER 30, 2023

Google Alerts, social media monitoring tools, and specialized software can help you stay informed. Monitoring and managing online reviews, social media mentions, and search engine results are critical. Monitor Online Presence: Use tools to monitor mentions of your brand across various online platforms.

Brands 284

Brands Management Multi-Channel Social Media 284

BirdEye

NOVEMBER 18, 2024

Managing social media requires juggling content creation, scheduling, analytics, and engagement – tasks that can overwhelm even experienced marketers. AI tools for social media transform this complex process into a streamlined operation, helping you boost engagement while saving hours each week.

Social Media 59

Social Media Tools Multi-Channel Analysis 59

Uniphore

JULY 10, 2021

Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. As principal analyst at Contact Center Week’s Customer Management practice, Brian leads all research and advisory endeavors related to artificial intelligence, contact center technology, business analytics, customer experience strategy, and social media.

Call Center 223

Call Center Contact Center How To Case Study 223

InMoment XI

APRIL 6, 2022

Targeted ads on Google and company social media also bring in a few more options. Once she has her two favorites, she then uses the companies’ software demos and pricing packages to consider each one. She pulls together a comprehensive list of all of her options for high quality data management solutions.

Customer Journeys 387

Customer Journeys Touchpoint Customers Loyalty 387

InMoment XI

JULY 16, 2024

The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes. Moreover, the unstructured data generated from social media and reviews can be a goldmine for businesses.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes. Moreover, the unstructured data generated from social media and reviews can be a goldmine for businesses.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

OCTOBER 29, 2024

This can happen through social media, forums, or events. Net Promoter Score (NPS) Customer churn rate Customer retention rate Social media engagement Customer Loyalty Index (CLI) Customer Satisfaction Score (CSAT) Loyalty is easy to understand, but how do you quantify it? Build A Community Around Your Offerings.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

GetFeedback

MAY 13, 2019

Companies need to capture feedback at every opportunity—everything from a sigh during a training session, to a question during a sales demo or a ticket to your support team, should be noted. Social media posts. Social media platforms like Twitter are full of these sentiments. What to capture. Ticket feedback.

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

InMoment XI

NOVEMBER 22, 2024

Leverage the power of social listening There is only so much customer data you can collect through surveys. Social media platforms host vast amounts of unstructured feedback that can provide deeper insights into the customer experience. You can share updates through in-app notifications or even social media posts.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

InMoment XI

DECEMBER 5, 2024

The online space, especially in the form of social media and review sites, amplifies public opinion. For example, if you want to target younger members, a good practice would be to enhance your social media presence. Schedule a reputation management demo today to see how you can get started!

Management 195

Management Social Media Financial ROI 195

Calabrio

MAY 6, 2019

Watch a demo of our new version of Calabrio ONE and see how we’re using embedded analytics and an intuitive new UI to help organizations enhance their customer experience intelligence. Follow @Calabrio on social media for the latest updates on coverage from #CCExpo. Let’s meet! If you can’t make it to the show, don’t worry!

Contact Center 193

Contact Center Social Media Conference Analytics 193

InMoment XI

MARCH 5, 2024

Other examples of unstructured data sources include social media posts, call transcriptions, and customer reviews. When customer data comes in the form of social media posts, reviews, or survey responses, it can be analyzed to gauge public sentiment toward products, services, brands, or events.

Data 195

Data Customer Experience Social Media Analysis 195

InMoment XI

JULY 18, 2024

It includes customer reviews, social media comments, and website analytics. Social Media Social media platforms and social media marketing tools are becoming increasingly popular and effective sources of customer feedback. Schedule a demo today to see what InMoment can do for you.

Feedback 221

Feedback Customer Journeys Social Media Net Promoter Score 221

InMoment XI

NOVEMBER 21, 2024

The four main VoC data categories are as follows: Unstructured feedback refers to open-ended responses in the form of emails and social media content. Customers are vocal about their experiences on review sites and social media platforms. This helps you create targeted approaches for identifying patterns in each category.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

InMoment XI

NOVEMBER 18, 2024

Did you know that social media is the number one discovery channel for products? Engagement Data Email open rate Social media interactions Website visits In-app usage Engagement data helps you understand the depth of customer interactions with your organization. See what InMoment can do for you by scheduling a demo today!

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

InMoment XI

JULY 26, 2024

When selecting reputation management software for your organization, you should consider what services and expertise the vendor offers to ensure these services encompass a range of activities including review monitoring, social media management, and public relations efforts to ensure a positive brand image.

Brands 195

Brands Management Social Media Competitive Advantage 195

Comm100

OCTOBER 9, 2022

Live chat, social media, and SMS have all become popular customer service channels, and organizations need to keep up or be left behind. In practice, this could look like a customer reaching out on social media by publicly messaging a brand’s official page.

Omni-Channel 236

Omni-Channel Customer Service Social Media e-support 236

SurveySensum

OCTOBER 22, 2024

While browsing social media you become part of 5.17 of the world’s population who use social media on a daily basis. If you are in the same boat then let’s dive deep into how to leverage social media for feedback collection and what important social media survey questions to ask to gather relevant insights.

Social Media 52

Social Media Survey Customer Engagement Engagement 52

InMoment XI

JUNE 13, 2024

In today’s data-driven world, businesses generate and accumulate vast amounts of text data from various sources, including customer feedback , social media, emails, and internal documents. This can include customer feedback, social media posts, emails, online reviews, internal documents, and more.

Social Media 195

Social Media Analysis Analytics Trends 195

Experience Investigators by 360Connext

MAY 23, 2019

As a young model, Kloss used social media to share “behind the scenes” life at runway shows. Kloss made the argument about representing herself as she was – a young person using social media to build a fanbase – plus who her fans were. .”

Net Promoter Score 40

Net Promoter Score Social Media Fashion Airlines 40

InMoment XI

AUGUST 20, 2024

This involves online reputation management practices such as managing platforms such as review sites, legal directories, and social media. When potential clients search for legal services online, they often read Google reviews , visit attorney websites, and browse social media profiles before making a decision.

Management 195

Management Social Media Report Industry 195

InMoment XI

AUGUST 13, 2024

This includes phone calls, emails, chat messages, and social media interactions. It leverages artificial intelligence and natural language processing to analyze the content of conversations, whether they occur via phone, email, chat, or social media. See how we can help you by scheduling a demo today!

Software 195

Software Social Media Analytics Return on Investment 195

InMoment XI

JUNE 7, 2024

With the increased usage of online review platforms and social media, guests hold unprecedented power to shape public perception. During their stay, encourage guests to share their experiences on social media and review platforms. See what we can do for you by scheduling a demo today. References Stayntouch.

Hotels 195

Hotels Management Social Media Hospitality 195

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? Watch the Free Demo Now.

Social Media 110

Social Media Brands How To Multi-Channel 110

Comm100

DECEMBER 16, 2024

Request a demo today Request Demo How AI is Revolutionizing Customer Service Automation Customer service automation has been deeply impacted by AI. Omni-channel support AI ensures seamless transitions across multiple channels (email, chat, social media, etc.), Request a demo today Request Demo 3.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

InMoment XI

JANUARY 3, 2024

The survey is distributed through email newsletters and social media, allowing customers to voluntarily respond to questions about their shopping experience. Schedule a demo today to see it for yourself! Ease of Implementation Implementing voluntary response sampling is relatively simple.

Social Media 243

Social Media Survey Retail Customer Satisfaction 243