InMoment XI

MARCH 28, 2022

But many compliance tools lack flexibility or are missing key technologies for parsing complex structures in legal, medical and financial documents. Categorization: Categorize customer reviews, support tickets, or any other type of text document into groups based on their contents. That’s where InMoment comes in.

Case Study 370

Case Study Financial Analysis Healthcare 370

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.

Government 132

Government Healthcare Knowledge Base Innovation 132

AWS Machine Learning

MARCH 4, 2025

We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices. An interactive chat interface allows deeper exploration of both the original document and generated content.

Knowledge Base 104

Knowledge Base Analysis Resources Tools 104

BlueOcean

NOVEMBER 11, 2024

As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management, and technical documentation. On a daily basis, we coordinate logistics for engineering equipment for their top-tier enterprise clients.

Case Study 177

Case Study Study Contact Center ROI 177

AWS Machine Learning

NOVEMBER 7, 2024

Access to car manuals and technical documentation helps the agent provide additional context for curated guidance, enhancing the quality of customer interactions. The workflow includes the following steps: Documents (owner manuals) are uploaded to an Amazon Simple Storage Service (Amazon S3) bucket.

Automotive 131

Automotive Data Knowledge Base Guidelines 131

eglobalis

JANUARY 20, 2025

Caterpillars streamlined procurement platform allows clients to track orders, request support, and access product documentation in one place. Digital transformation plays a pivotal role in enhancing simplicity. Similarly, AI-driven chatbots, such as Zendesks platform, enable quick resolution of common queries.

B2B 406

B2B Loyalty Loyalty Programs Innovation 406

AWS Machine Learning

JANUARY 7, 2025

The solution offers two TM retrieval modes for users to choose from: vector and document search. When using the Amazon OpenSearch Service adapter (document search), translation unit groupings are parsed and stored into an index dedicated to the uploaded file. For this post, we use a document store. Choose With Document Store.

Effort Score 113

Effort Score Policies Knowledge Base Metrics 113

AWS Machine Learning

JANUARY 13, 2025

This is where intelligent document processing (IDP), coupled with the power of generative AI , emerges as a game-changing solution. The process involves the collection and analysis of extensive documentation, including self-evaluation reports (SERs), supporting evidence, and various media formats from the institutions being reviewed.

Report 111

Report Guidelines Comparison Analysis 111

AWS Machine Learning

JANUARY 22, 2025

The following is an example FlowMultiTurnInputRequestEvent JSON object: { "nodeName": "Trip_planner", "nodeType": "AgentNode", "content": { "document": "Certainly! The following is an example FlowOutputEvent JSON object: { "nodeName": "FlowOutputNode", "content": { "document": "Great news! I've successfully booked your flight to Paris.

Travel 132

Travel Hotels e-support Examples 132

AWS Machine Learning

MARCH 19, 2025

operation.font.set({ name: 'Arial' }); // flush changes to the Word document await context.sync(); }); Generative AI backend infrastructure The AWS Cloud backend consists of three components: Amazon API Gateway acts as an entry point, receiving requests from the Office applications Add-in. Here, we use Anthropics Claude 3.5

Automotive 107

Automotive Examples Resources Analytics 107

AWS Machine Learning

OCTOBER 14, 2024

For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case. Generate a grounded response to the original question based on the retrieved documents.

Chatbots 127

Chatbots Healthcare System Connections 127

AWS Machine Learning

MARCH 4, 2025

Amazon Bedrock Knowledge Bases has a metadata filtering capability that allows you to refine search results based on specific attributes of the documents, improving retrieval accuracy and the relevance of responses. Improving document retrieval results helps personalize the responses generated for each user.

Knowledge Base 92

Knowledge Base Travel Policies e-support 92

AWS Machine Learning

DECEMBER 11, 2024

This enables sales teams to interact with our internal sales enablement collateral, including sales plays and first-call decks, as well as customer references, customer- and field-facing incentive programs, and content on the AWS website, including blog posts and service documentation.

Sales 108

Sales Customer Engagement Engagement Knowledge Base 108

AWS Machine Learning

OCTOBER 17, 2024

During re:Invent 2023, we launched AWS HealthScribe , a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automatically create preliminary clinician documentation. Speaker role identification (clinician or patient).

Consulting 114

Consulting Healthcare Chatbots Trends 114

InMoment XI

MARCH 23, 2022

As countless employee experience (EX) experts have been documenting for years now, many employees were feeling dissatisfied with their jobs or disconnected from their wider organization long before COVID-19 was even a term. The truth, however, is much more nuanced than that.

Brands 370

Brands Policies Employee Engagement Employee Experience 370

Experience Investigators by 360Connext

JULY 6, 2021

A customer experience charter is a brief document outlining the agreements the CX governing team needs to align with their decisions. The charter is a brief document to align the vision, purpose, responsibilities and roles for achieving customer experience success. The charter, however, is not a magical document.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

AWS Machine Learning

NOVEMBER 15, 2024

decode("utf-8")) response = response["embeddings"]["float"][0] elif is_txt(doc): # Doc is a text file, encode it as a document with open(doc, "r") as fIn: text = fIn.read() print("Encode img desc:", doc, " - Content:", text[0:100]+".") jpg") or doc.endswith(".png")) png")) and os.path.exists(doc) def is_txt(doc): return (doc.endswith(".txt"))

Ecommerce 110

Ecommerce Fashion System Comparison 110

InMoment XI

JANUARY 25, 2022

Click here to read our full-length point of view document on employee advocacy. In this way, ensuring your employees are happy creates a feedback loop that keeps your customers happy (and keeps them from seeking out your competitors). A Closer Look.

Employee Engagement 397

Employee Engagement Engagement Culture Employee Experience 397

AWS Machine Learning

FEBRUARY 20, 2025

PAAS now includes PAAS AI, the first commercially available interactive generative-AI chats specifically developed for premium audit, which reduces research time and empower users to make informed decisions by answering questions and quickly retrieving and summarizing multiple PAAS documents like class guides, bulletins, rating cards, etc.

Knowledge Base 116

Knowledge Base Insurance Guidelines Innovation 116

InMoment XI

NOVEMBER 22, 2024

These actions could include creating a profile or uploading a document. Finally, its changelog tools allow companies to document changes and close the feedback loop with customers. Activation Rate The activation rate measures the percentage of new users completing a key action after realizing the value of your product.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

AWS Machine Learning

NOVEMBER 19, 2024

Organizations possess extensive repositories of digital documents and data that may remain underutilized due to their unstructured and dispersed nature. Information repository – This repository holds essential documents and data that support customer service processes.

Knowledge Base 108

Knowledge Base Management Customer Satisfaction Policies 108

AWS Machine Learning

NOVEMBER 18, 2024

One of the key considerations while designing the chat assistant was to avoid responses from the default large language model (LLM) trained on generic data and only use the insurance policy documents. The ingestion workflow involves three key components: policy documents, embedding model, and OpenSearch Service as a vector database.

Insurance 110

Insurance Interaction Policies Knowledge Base 110

AWS Machine Learning

FEBRUARY 12, 2025

Your task is to understand a system that takes in a list of documents, and based on that, answers a question by providing citations for the documents that it referred the answer from. Our dataset includes Q&A pairs with reference documents regarding AWS services. The following table shows an example.

Data 77

Data Training Policies Innovation 77

C3Centricity

APRIL 3, 2023

It’s crucial to make your research essay distinct from the typical research document. When writing a research essay, you use what you know and consider the best possible info to present to your reader. Normally you will use various resources to support your arguments.

Tips 59

Tips Study Resources 59

InMoment XI

NOVEMBER 26, 2024

For example, suppose you discover that consumers didn’t like the email they received after downloading a document from your website. Document these improvements so they can serve as benchmarks for future efforts and inspire a customer-centric culture within your organization.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

InMoment XI

MARCH 30, 2022

Using NLP helps businesses identify key topics, categories, themes, intentions from every document in the data stream, and detailed sentiment analysis. Act: NLP enables narratives on topics, trends, and patterns to be developed, along with root cause issues and supporting data.

Data 368

Data Analytics Insurance Analysis 368

AWS Machine Learning

JANUARY 22, 2025

For example, the use of shortcut keys like Ctrl + S to save a document cant be detected from an image of the console. You will carefully watch through the video and document the various tasks, configurations, and processes that you see being performed by the IT Systems Administrator. You will be given two documents to compare.

Analysis 112

Analysis Video Management Financial 112

AWS Machine Learning

JANUARY 13, 2025

Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools. Team members can chat directly or upload documents and receive summarization, analysis, or answers to a calculation. This is a well-known use case asked about by several MuleSoft teams.

Innovation 106

Innovation Knowledge Base Policies Guidelines 106

InMoment XI

OCTOBER 30, 2024

Make Documents Mobile-Friendly Customers expect smooth access to important information on their smartphones. Mobile-friendly documents enable this convenience by offering accessible and readable content on customers’ devices. This helps them make decisions or seek support on the go.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

AWS Machine Learning

MARCH 18, 2025

Site monitors conduct on-site visits, interview personnel, and verify documentation to assess adherence to protocols and regulatory requirements. However, this process can be time-consuming and prone to errors, particularly when dealing with extensive audio recordings and voluminous documentation.

Healthcare 91

Healthcare Analysis Knowledge Base Report 91

InMoment XI

NOVEMBER 18, 2021

Click here to read my full-length point of view document on how best to take action against supply chain problems. Taking action will help you not just make the best of this problem, but will also help protect your customer experience and to maintain the connective relationships you’ve worked so hard to create.

Customer Experience 362

Customer Experience Guidelines Course Brands 362

BlueOcean

MARCH 24, 2025

Its a dynamic document that, like your partnership, requires time and attention. You simply cant rely on an unwritten set of rules or assumptions to guide your collaboration or, sooner or later, that partnership will come under serious stress. Thats where a formal Statement of Work (SOW) comes into play.

Contact Center 156

Contact Center Automotive Analytics Metrics 156

InMoment XI

SEPTEMBER 22, 2022

Click here to read my full-length point of view document on data sources and to take the next step in your data collection journey. I go in-depth about what each data source is, why it matters, and how best to capitalize on it to create bold, human experiences for your customers and employees.

Survey 370

Survey How To Social Media Trends 370

AWS Machine Learning

MARCH 6, 2025

Optimized for search and retrieval, it streamlines querying LLMs and retrieving documents. Build sample RAG Documents are segmented into chunks and stored in an Amazon Bedrock Knowledge Bases (Steps 24). For this purpose, LangChain provides a WebBaseLoader object to load text from HTML webpages into a document format.

Knowledge Base 91

Knowledge Base Metrics System Policies 91