AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations.

Hospitality 130

Hospitality Examples e-support Data 130

ECXO

JULY 22, 2024

Unlocking B2B Success: The Essential Role of Onboarding, Design, and Customer Experience In the competitive world of B2B software and services, the trifecta of effective onboarding, innovative design, and exceptional customer experience is pivotal for driving adoption and fostering long-term customer relationships.

B2B 207

B2B Customer Experience Self Service e-support 207

AWS Machine Learning

MARCH 11, 2025

The Amazon Nova family of models includes Amazon Nova Micro, Amazon Nova Lite, and Amazon Nova Pro, which support text, image, and video inputs while generating text-based outputs. GPT-4o supports a context window of 128,000 compared to Amazon Nova Pro with a context window of 300,000. You can connect with Prasanna on LinkedIn.

Comparison 92

Comparison e-support Knowledge Base Sports 92

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow.

Banking 84

Banking e-support Training Effort Score 84

AWS Machine Learning

AUGUST 15, 2022

Organizations across industries such as healthcare, finance and lending, legal, retail, and manufacturing often have to deal with a lot of documents in their day-to-day business processes. There is limited automation available today to process and extract information from these documents.

Multi-Channel 80

Multi-Channel Effort Score e-support Training 80

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. Part 2: Data enrichment and insights.

Insurance 85

Insurance Analytics Industry e-support 85

AWS Machine Learning

MAY 24, 2023

Intelligent document processing (IDP) is a technology that automates the processing of high volumes of unstructured data, including text, images, and videos. In this post, we explore an innovative approach to IDP that utilizes a dialogue-guided query solution using Amazon Foundation Models and SageMaker JumpStart.

Banking 83

Banking System Insurance Interaction 83

AWS Machine Learning

FEBRUARY 10, 2025

These services support single GPU to HyperPods (cluster of GPUs) for training and include built-in FMOps tools for tracking, debugging, and deployment. Hugging Face LLMs can be hosted on SageMaker using a variety of supported frameworks, such as NVIDIA Triton, vLLM, and Hugging Face TGI. Response parsing Code.

Multi-Channel 93

Multi-Channel e-support Tools System 93

AWS Machine Learning

NOVEMBER 14, 2024

For example, a use case that’s been moved from the QA stage to pre-production could be rejected and sent back to the development stage for rework because of missing documentation related to meeting certain regulatory controls. remote(s3_root_uri=f"s3://{bucket_name}/{prefix}", dependencies=f"requirements.txt", instance_type="ml.m5.large")

Government 87

Government Resources Management Groups 87

Thematic

FEBRUARY 3, 2025

Customer Support: Resolving Complaints and Improving Service In customer support, speed and accuracy are everything. Such is the case of DoorDash, which used Thematic’s text analytics to review support tickets. Then, businesses can proactively adjust their products or services to improve the customer experience.

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

CSM Magazine

FEBRUARY 5, 2025

Crowdfunding Campaigns Platforms like Kickstarter, GoFundMe, and Indiegogo are great for raising funds directly from supporters. Leverage your network and invite local businesses or stakeholders to support the event. Research government and private grant programs designed to support initiatives in specific industries.

Call Center 52

Call Center e-support Social Media Financial 52

AWS Machine Learning

APRIL 19, 2024

This solution includes the following components: Amazon Titan Text Embeddings is a text embeddings model that converts natural language text, including single words, phrases, or even large documents, into numerical representations that can be used to power use cases such as search, personalization, and clustering based on semantic similarity.

e-support 119

e-support Innovation Data Policies 119

AWS Machine Learning

JULY 3, 2024

To answer this question, the AWS Generative AI Innovation Center recently developed an AI assistant for medical content generation. Amazon Textract : for documents parsing, text, and layout extraction. Amazon Bedrock : to interact with supported LLMs and embedding models. & Topol, E. Mesko, B., & Clusmann, J.,

Healthcare 119

Healthcare Guidelines Innovation System 119

AWS Machine Learning

SEPTEMBER 25, 2024

The vision-based use cases that we discuss in this post include document visual question answering, extracting structured entity information from images, and image captioning. The 11B and 90B models are multimodal—they support text in/text out, and text+image in/text out. The Llama 3.2 Overview of Llama 3.2 Overview of Llama 3.2

e-support 88

e-support Ecommerce Trends Financial 88

AWS Machine Learning

JULY 18, 2023

This blog post explores an innovative solution to build a question and answer chatbot in Amazon Lex that uses existing FAQs from your website. To support a simple FAQ, based on a website of FAQs, we need to create an ingestion process that can crawl the website and create embeddings that can be used by LlamaIndex to answer customer questions.

Policies 86

Policies e-support Chatbots Exercises 86

AWS Machine Learning

AUGUST 17, 2022

The AWS website is currently available in 16 languages (12 for the AWS Management Console and for technical documentation): Arabic, Chinese Simplified, Chinese Traditional, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Turkish, and Vietnamese. How AWSLOC uses Amazon Translate.

e-support 88

e-support Exercises Insurance Government 88

AWS Machine Learning

JANUARY 30, 2024

This event in the SQS queue acts as a trigger to run the OSI pipeline, which in turn ingests the data (JSON file) as documents into the OpenSearch Serverless index. In File Browser , traverse to the notebooks folder to see the notebooks and supporting files. The notebooks are numbered in the sequence in which they’re run.

e-support 116

e-support Data Policies Interaction 116

Thematic

JANUARY 16, 2025

Atlassian : By using Thematic’s text analytics, Atlassian analyzed feedback from support tickets and reviews to identify where customers were struggling with navigation. Fueling Innovation Innovation doesn’t start with guesses—it starts with insights. The result? Higher tNPS scores and happier customers.

Analytics 62

Analytics Data Net Promoter Score Analysis 62

AWS Machine Learning

FEBRUARY 8, 2024

They can enhance operational efficiency, customer service, and decision-making while reducing costs and enabling innovation. These agents excel at automating a wide range of routine and repetitive tasks, such as data entry, customer support inquiries, and content generation. The following are some example prompts: Create a new claim.

Knowledge Base 135

Knowledge Base Insurance Policies Groups 135

ijgolding

APRIL 21, 2015

I hope you enjoy reading this excellent document of three parts crafted by OmPrompt’s Coreen Head… PART 1: The rules of competition are changing. Success in the marketplace today requires much more than innovative products and a strong brand identity. Are you ready? But the one most responsive to change, Charles Darwin.

B2B 120

B2B Competitive Advantage Customer relationships Customer Centricity 120

AWS Machine Learning

MAY 31, 2024

They facilitate the discovery of novel gene functions, the identification of disease-causing mutations, and the development of personalized treatment strategies, ultimately driving innovation and advancement in genomics-driven fields. e-]*)"}, {"Name": "train_perplexity", "Regex": "Train Perplexity: ([0-9.e-]*)"},

Training 98

Training e-support Healthcare Analysis 98

AWS Machine Learning

SEPTEMBER 25, 2024

With a focus on responsible innovation and system-level safety, these new models demonstrate state-of-the-art performance on a wide range of industry benchmarks and introduce features that help you build a new generation of AI experiences. We also share the supported instance types and context for all the Llama 3.2 The larger Llama 3.2

e-support 121

e-support Software Training System 121

TechSee

APRIL 30, 2019

The agent asks for basic health information and requests copies of their e-ticket and passport, explaining that they will gather the data they need from the documentation, with no further questions necessary. Lower overall support costs. The representative emails them their options.

Effort Score 126

Effort Score Self Service Customer Service Representative Travel 126

AWS Machine Learning

JULY 25, 2024

This insurance claim processing agent is expected to handle various tasks, such as creating new claims, sending reminders for pending documents related to open claims, gathering evidence for claims, and searching for relevant information across existing claims and customer knowledge repositories. For this post, we use an Amazon Bedrock agent.

Insurance 123

Insurance e-support User Experience Interaction 123

AWS Machine Learning

SEPTEMBER 5, 2023

as the engines that power the generative AI innovation. time.sleep(5) next else: raise except Exception as e: print(e.__dict__) LangChain allows for document analysis, summarization, chatbot creation, code analysis, and more. It offers libraries, APIs, and documentation to streamline the development process.

Policies 111

Policies e-support Metrics Resources 111

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Adam Toporek. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

AWS Machine Learning

FEBRUARY 5, 2025

For a retail chatbot like AnyCompany Pet Supplies AI assistant, guardrails help make sure that the AI collects the information needed to serve the customer, provides accurate product information, maintains a consistent brand voice, and integrates with the surrounding services supporting to perform actions on behalf of the user.

Chatbots 89

Chatbots Examples Interaction e-support 89

AWS Machine Learning

DECEMBER 21, 2023

Rapid innovation and improvement in generative AI has captured our mind and attention and as per McKinsey & Company’s estimate , applying generative AI to customer care functions could increase productivity at a value ranging from 30–45% of current function costs. Refer to Supported Regions to learn more.

Contact Center 108

Contact Center Call Center e-support Knowledge Base 108

Kustomer

JULY 28, 2022

Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. When given the choice between a company with implicit CX strategies and one without, customers will flock to the brand with empathetic and effective support every time.

Customer Experience 93

Customer Experience e-support Social Media Knowledge Base 93

Kustomer

NOVEMBER 15, 2021

Where online retail and services were once considered a nice or handy shopping alternative, 2020 saw e-commerce transform into an accelerated necessity for brand and customer survival. By the end of this year, e-commerce is anticipated to account for 18% of all retail sales worldwide with that number jumping to 22% by 2023.

Brands 59

Brands e-support Customer Experience CRM 59

AWS Machine Learning

OCTOBER 3, 2024

In addition, to enable safeguarding applications using different FMs, Amazon Bedrock Guardrails now supports the ApplyGuardrail API to evaluate user inputs and model responses for custom and third-party FMs available outside of Amazon Bedrock. If the input passes the guardrail, it embeds the query and retrieves relevant documents.

Measurement 88

Measurement Financial Policies e-support 88

Magellan Solutions

MARCH 5, 2021

Offshoring legal works provides several key advantages such as: Best Value Support System. E-Discovery/Managed Review. Review is the combination of the e-discovery efforts. This is the most critical step before gathering all the documents needed for the case. E-Discovery is not a one-way process.

e-support 52

e-support Insurance Analysis Company 52

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Adam Toporek. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

AWS Machine Learning

FEBRUARY 19, 2024

This innovative technology makes producing custom images in large volume for any industry more accessible and efficient. decode("utf8") # Import an input image like this (only PNG/JPEG supported): with open(" ", "rb") as image_file: input_image = base64.b64encode(image_file.read()).decode("utf8") exclusive) to 10.0

e-support 116

e-support Travel Entertainment Examples 116

Magellan Solutions

JUNE 10, 2019

There are common services such as customer service, technical support, sales, and lead generation. Meanwhile, some services are more unusual than the others but might be the specific support that you need for your business. App mobile customer support. Direct response marketing support. E-commerce customer care.

Call Center 75

Call Center e-support Social Media Hotels 75

AWS Machine Learning

SEPTEMBER 11, 2023

Today, we are excited to announce that the Falcon 180B foundation model developed by Technology Innovation Institute (TII) is available for customers through Amazon SageMaker JumpStart to deploy with one-click for running inference. To learn more, refer to the API documentation. Currently, JumpStart only supports this model on ml.p4de.24xlarge

Social Media 121

Social Media Video Training System 121

Toonimo

JANUARY 5, 2017

Several exciting innovations took place in 2016, as businesses realize the inherent benefits of delivering an exceptional customer experience. As technology drives innovation, we can expect customers to see major changes in the way that big brands interact with them. This makes the process of discovery so much easier.

Innovation 40

Innovation Technology Customer Experience e-support 40