AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations. However, the potential doesn’t end there.

Hospitality 138

Hospitality Examples e-support Data 138

InMoment XI

OCTOBER 19, 2023

In a world where customer service and support are crucial to business success, the importance of an efficient and effective contact center cannot be overstated. The primary goal of a contact center is to ensure that customers receive timely and effective support. They offer greater control over the technology stack and data security.

Contact Center 273

Contact Center Customer Service Omni-Channel Call Center Solutions 273

InMoment XI

MAY 31, 2022

With the number of touchpoints a customer has with a brand increasing with the proliferation of technologies and channels, the need to create a consistent experience is critically important.” – McKinsey & Company. Get something documented and work to refine it over time.

Customer Journeys 396

Customer Journeys Examples Net Promoter Score Touchpoint 396

Kayako

MAY 30, 2017

I have selected these videos because each one has influenced our customer relationships and deepened our understanding of how to provide better customer support. When companies hire employees who truly share the company’s vision—and then inspire and support them as they strive to meet this vision—magic happens. His answer?

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

AWS Machine Learning

MARCH 11, 2025

The Amazon Nova family of models includes Amazon Nova Micro, Amazon Nova Lite, and Amazon Nova Pro, which support text, image, and video inputs while generating text-based outputs. GPT-4o supports a context window of 128,000 compared to Amazon Nova Pro with a context window of 300,000. You can connect with Prasanna on LinkedIn.

Comparison 105

Comparison e-support Knowledge Base Sports 105

AWS Machine Learning

OCTOBER 26, 2023

As announced on October 5, 2023 , SageMaker Canvas expanded its support of models to foundation models (FMs) – large language models used to generate and summarize content. Canvas users select the index where their documents are, and can ideate, research, and explore knowing that the output will always be backed by their sources-of-truth.

Knowledge Base 120

Knowledge Base Company e-support Data 120

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow.

Banking 93

Banking e-support Training Effort Score 93

AWS Machine Learning

NOVEMBER 14, 2024

By establishing robust oversight, organizations can build trust, meet regulatory requirements, and help ensure ethical use of AI technologies. It also helps achieve data, project, and team isolation while supporting software development lifecycle best practices. fit_transform(y). Siamak Nariman is a Senior Product Manager at AWS.

Government 99

Government Resources Management Groups 99

AWS Machine Learning

FEBRUARY 10, 2025

These services support single GPU to HyperPods (cluster of GPUs) for training and include built-in FMOps tools for tracking, debugging, and deployment. Hugging Face LLMs can be hosted on SageMaker using a variety of supported frameworks, such as NVIDIA Triton, vLLM, and Hugging Face TGI. Response parsing Code.

Multi-Channel 106

Multi-Channel e-support Tools System 106

Inbenta

OCTOBER 30, 2024

Sentiment analysis Sentiment analysis tries to gauge the overall mood of a text or document by analyzing the language used. Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like.  Chatbots in e-commerce  use NLP to understand shoppers’ queries and answer them accurately. Schedule a demo 3.

e-support 52

e-support Virtual Agent Chatbots Self Service 52

AWS Machine Learning

MAY 24, 2023

Intelligent document processing (IDP) is a technology that automates the processing of high volumes of unstructured data, including text, images, and videos. By harnessing generative AI technologies, organizations can streamline IDP workflows, enhance user experience, and boost overall efficiency.

Banking 92

Banking System Insurance Interaction 92

AWS Machine Learning

JANUARY 12, 2024

They don’t capture the full context of a document, making them less effective in dealing with unstructured data. Embeddings are generated by representational language models that translate text into numerical vectors and encode contextual information in a document. They provide ease of use and strong security and privacy controls.

Financial 138

Financial e-support System Meeting 138

AWS Machine Learning

NOVEMBER 20, 2023

A typical RAG solution for knowledge retrieval from documents uses an embeddings model to convert the data from the data sources to embeddings and stores these embeddings in a vector database. When a user asks a question, it searches the vector database and retrieves documents that are most similar to the user’s query.

e-support 125

e-support Entertainment Data Resources 125

CSM Magazine

FEBRUARY 5, 2025

From renting office space to installing advanced technologies and hiring skilled staff, the initial costs can add up quickly. Crowdfunding Campaigns Platforms like Kickstarter, GoFundMe, and Indiegogo are great for raising funds directly from supporters.

Call Center 52

Call Center e-support Social Media Financial 52

AWS Machine Learning

DECEMBER 29, 2022

Documents are a primary tool for record keeping, communication, collaboration, and transactions across many industries, including financial, medical, legal, and real estate. The millions of mortgage applications and hundreds of millions of W2 tax forms processed each year are just a few examples of such documents.

Self Service 117

Self Service Insurance Banking e-support 117

TechSee

JANUARY 29, 2019

In recent years, a wide range of AI technologies have been successfully integrated into the CRM domain, from sales and marketing to customer support and retention. Its visual capabilities can be integrated with core AI sales technologies, such as recommendations, forecasting and scoring. No – computer vision.

CRM 164

CRM Self Service Effort Score e-support 164

TechSee

JANUARY 8, 2019

With e-commerce and digital banking/, insurance becoming increasingly popular, resolving billing issues and contract payments is becoming a massive challenge for customer service centers. The visual experience is powered by a variety of technological solutions for different use cases. Options for Visual Assistance.

Engagement 167

Engagement How To Video e-support 167

AWS Machine Learning

APRIL 19, 2024

This solution includes the following components: Amazon Titan Text Embeddings is a text embeddings model that converts natural language text, including single words, phrases, or even large documents, into numerical representations that can be used to power use cases such as search, personalization, and clustering based on semantic similarity.

e-support 127

e-support Innovation Data Policies 127

AWS Machine Learning

SEPTEMBER 25, 2024

The vision-based use cases that we discuss in this post include document visual question answering, extracting structured entity information from images, and image captioning. The 11B and 90B models are multimodal—they support text in/text out, and text+image in/text out. The Llama 3.2 Overview of Llama 3.2 Overview of Llama 3.2

e-support 95

e-support Ecommerce Trends Financial 95

AWS Machine Learning

JULY 18, 2023

In the blog post titled Enhance Amazon Lex with conversational FAQ features using LLMs , we demonstrated how you can use a combination of Amazon Lex and LlamaIndex to build a chatbot powered by your existing knowledge sources, such as PDF or Word documents. text response = self._html2text.html2text(response)

Policies 94

Policies e-support Chatbots Exercises 94

BirdEye

NOVEMBER 22, 2024

This helps agencies serve diverse markets, manage inquiries across time zones, and do the following: Lead qualification automation Appointment scheduling integration Multi-language support 10 best AI tools for real estate marketing AI tools are reshaping real estate marketing efficiency from listing creation to client communication.

Tools 52

Tools Marketing Social Media Multi-Channel 52

AWS Machine Learning

FEBRUARY 5, 2025

For a retail chatbot like AnyCompany Pet Supplies AI assistant, guardrails help make sure that the AI collects the information needed to serve the customer, provides accurate product information, maintains a consistent brand voice, and integrates with the surrounding services supporting to perform actions on behalf of the user.

Chatbots 102

Chatbots Examples Interaction e-support 102

AWS Machine Learning

AUGUST 17, 2022

The AWS website is currently available in 16 languages (12 for the AWS Management Console and for technical documentation): Arabic, Chinese Simplified, Chinese Traditional, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Turkish, and Vietnamese. How AWSLOC uses Amazon Translate.

e-support 95

e-support Exercises Insurance Government 95

Totango

JULY 31, 2020

Prevent churn related to overly complicated setup, poor customer support, and other negative onboarding experiences. During onboarding, your customers will see their first real-life demonstration of how effectively your software can help ease pain points and support their goals. Reduce Friction and Other Engagement Barriers.

Hospitality 127

Hospitality e-support Healthcare Touchpoint 127

TechSee

APRIL 30, 2019

The agent asks for basic health information and requests copies of their e-ticket and passport, explaining that they will gather the data they need from the documentation, with no further questions necessary. Lower overall support costs. The representative emails them their options.

Effort Score 126

Effort Score Self Service Customer Service Representative Travel 126

AWS Machine Learning

MAY 31, 2024

The ability to effectively analyze and interpret genomic data at scale is the key to precision medicine, agricultural optimization, and biotechnological breakthroughs, making genomic language models a possible new foundational technology in these industries. e-]*)"}, {"Name": "train_perplexity", "Regex": "Train Perplexity: ([0-9.e-]*)"},

Training 111

Training e-support Healthcare Analysis 111

AWS Machine Learning

NOVEMBER 30, 2023

These customers are choosing AWS because we are focused on doing what we’ve always done—taking complex and expensive technology that can transform customer experiences and businesses and democratizing it for customers of all sizes and technical abilities. As model sizes and complexity have grown, so has SageMaker’s scope.

Training 143

Training e-support Innovation Connections 143

AWS Machine Learning

NOVEMBER 10, 2023

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to uncover information in unstructured data and text within documents. Note that DetectToxicContent is a new API, whereas ClassifyDocument is an existing API that now supports prompt safety classification.

e-support 125

e-support Chatbots Examples Data 125

AWS Machine Learning

JULY 3, 2024

Amazon Textract : for documents parsing, text, and layout extraction. Amazon Bedrock : to interact with supported LLMs and embedding models. Amazon Simple Storage Service (S3) : for documents and processed data caching. In step 5, the lambda function triggers the Amazon Textract to parse and extract data from pdf documents.

Healthcare 130

Healthcare Guidelines Innovation System 130

AWS Machine Learning

FEBRUARY 8, 2024

These agents excel at automating a wide range of routine and repetitive tasks, such as data entry, customer support inquiries, and content generation. As AI technology continues to evolve, the capabilities of generative AI agents are expected to expand, offering even more opportunities for customers to gain a competitive edge.

Knowledge Base 141

Knowledge Base Insurance Policies Groups 141

AWS Machine Learning

FEBRUARY 29, 2024

If a distinctive keyword appears more frequently in a document, BM-25 assigns a higher relevance score to that document. Amazon Personalize allows you to add sophisticated personalization capabilities to your applications by using the same machine learning (ML) technology used on Amazon.com for over 20 years. es.amazonaws.com.

e-support 120

e-support Resources Comparison Data 120

AWS Machine Learning

JULY 25, 2024

This insurance claim processing agent is expected to handle various tasks, such as creating new claims, sending reminders for pending documents related to open claims, gathering evidence for claims, and searching for relevant information across existing claims and customer knowledge repositories. For this post, we use an Amazon Bedrock agent.

Insurance 133

Insurance e-support User Experience Interaction 133

ijgolding

APRIL 21, 2015

I hope you enjoy reading this excellent document of three parts crafted by OmPrompt’s Coreen Head… PART 1: The rules of competition are changing. Today’s technology has made it possible to connect supply chains end-to-end. Retailers are Benefiting from Technology. How to Use Technology to Your Advantage.

B2B 120

B2B Competitive Advantage Customer relationships Customer Centricity 120

AWS Machine Learning

JANUARY 30, 2024

This event in the SQS queue acts as a trigger to run the OSI pipeline, which in turn ingests the data (JSON file) as documents into the OpenSearch Serverless index. In File Browser , traverse to the notebooks folder to see the notebooks and supporting files. The notebooks are numbered in the sequence in which they’re run.

e-support 128

e-support Data Policies Interaction 128

AWS Machine Learning

APRIL 25, 2024

Government agencies summarize lengthy policy documents and reports to help policymakers strategize and prioritize goals. By creating condensed versions of long, complex documents, summarization technology enables users to focus on the most salient content. This leads to better comprehension and retention of critical information.

Effort Score 134

Effort Score Metrics Comparison Measurement 134

Optimove

JUNE 1, 2023

A well-documented battle of egos, bonuses, and, ultimately, optimization. But what is the journey of a customer in e-commerce? The customer journey in e-commerce refers to the process a potential buyer goes through, from initial awareness to making a purchase decision.

Customer Journeys 98

Customer Journeys Marketing e-support Touchpoint 98

Alliance by IFS

NOVEMBER 26, 2019

The process of knowledge transfer should include documenting repair scenarios with written instructions and video tutorials that can be stored on a centralized digital knowledge base. Immersive technology can also help service-centric companies address the workforce skills gap. Workforce Management. Company and job wikis.

e-support 100

e-support Knowledge Base Social Media Training 100