Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

Feedback 117

Feedback Roadmap ROI Case Study 117

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 89

Roadmap Effort Score Tips Survey 89

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap? Product roadmap process.

Roadmap 96

Roadmap Effort Score How To Metrics 96

Totango

OCTOBER 30, 2024

Partner with product to understand how customer usage tracks to valued outcomes and how customer needs impact roadmap decisions and commercialization strategy. When you plan for expansion, all levers need to be aligned to what the customer deems value: Are customer outcomes clear and documented in onboarding?

Roadmap 62

Roadmap Sales Measurement Tips 62

GetFeedback

JULY 19, 2019

In our daily interactions, we get feedback — some subtle, some not-so-subtle—that indicates what people think of us and whether or not they agree with our dress choices or driving decisions. Customer feedback (aka Voice of the Customer ) is a gift. Customer feedback should be cherished, not evaded. Business is no different.

Data 262

Data How To Social Media Effort Score 262

InMoment XI

JUNE 5, 2024

Document level text mining/NLP – Supporting all industry-standard NLP functions, including classification (via ml models, boolean queries, or against pre-trained taxonomy based on Wikipedia categories), NER, theme/concept extraction, sentiment measurement, summarization, intention, effort, and emotion measurement.

Analytics 195

Analytics Effort Score Social Media Innovation 195

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. In this post, I’ll explain how we used MonkeyLearn to analyze NPS responses to get actionable insights from customer feedback. Net Promoter S core is one of the most effective methodologies to capture customer feedback.

Analysis 109

Analysis Feedback NPS Effort Score 109

SurveyGizmo

AUGUST 10, 2020

“Getting surveys up and running fast, and then sharing the data as we collect it, helps give stakeholders preliminary feedback they can see using the built-in dashboards,” said Tyler Downer, Quantitative User Researcher at Mozilla. This helps them drive product roadmap and development. Injecting the Voice of the Customer.

Feedback 98

Feedback Roadmap Customer Satisfaction Knowledge Base 98

Amity

APRIL 16, 2018

Deciding how much of your product roadmap - if any - to show your customers can be an area of uncertainty. Your product roadmap is your company’s high-level and strategic goals documented, along with an execution strategy that communicates how you plan on getting there. Be Transparent. Finally, manage expectations.

Roadmap 69

Roadmap Feedback Customers Course 69

InMoment XI

SEPTEMBER 3, 2024

With conversational analytics, organizations can improve customer experiences by seamlessly combining contact center conversations, emails, chats, and calls, with other customer feedback channels like surveys, reviews, and social media, thereby gaining a holistic view of the customer journey. What are the Benefits of Conversational Analytics?

Analytics 195

Analytics Data Social Media Average Handle Time 195

Thematic

JANUARY 21, 2020

At Thematic, we’ve spent years researching, designing and developing our customer feedback analysis platform. . What should the roadmap look like for developing an automated DIY customer feedback solution? Why you might want to have a feedback analysis solution. There are benefits to building vs. buying. Data storage.

Analysis 105

Analysis Feedback How To Roadmap 105

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback How To Analysis e-support 111

CSM Practice

JUNE 24, 2021

How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. Shifting the Product Roadmap Ownership to Customer Success. What is a product roadmap? 3-Phase Customer Success Product Roadmap Strategy.

Roadmap 59

Roadmap Customer Success Customer Centricity Feedback 59

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Why is your product roadmap important? Building a product roadmap is one thing.

Roadmap 52

Roadmap Analytics Analysis User Experience 52

Thematic

APRIL 1, 2025

In this guide, we'll break down how to build a winning strategy—from setting clear objectives to using analytics and AI, mapping journeys, and creating a continuous feedback loop. CRM and Sales Data: Purchase histories link customer value to feedback. Then, analyze customer feedback within each segment.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

SurveySparrow

DECEMBER 29, 2023

To ensure your business consistently delivers an impressive CX, a well-structured plan, or a customer experience roadmap, is vital. What is the Customer Experience Roadmap? A customer experience roadmap is a strategic plan that outlines the steps a business will take to enhance its customer experience. Eager to know how?

Roadmap 52

Roadmap Net Promoter Score Customer Journeys Customer Experience 52

Gainsight

MARCH 27, 2019

There’s nothing worse than submitting feedback about a product you love and hearing nothing back. They’re providing you with high-quality feedback and you aren’t responding to them, you aren’t closing the loop. An honest, open approach to your feedback process is the best way to close the feedback loop. 4: Automation.

Feedback 78

Feedback How To Policies Roadmap 78

PeopleMetrics

MARCH 25, 2022

The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. This approach requires less commitment from busy members and can yield extremely helpful continuous feedback. Product roadmapping. Back to Top. Pricing changes.

Roadmap 118

Roadmap Feedback B2B Survey 118

delighted

MAY 20, 2024

Any business with a digital experience, whether SaaS, ecommerce or other, can now scale completely bespoke feedback and research programs in their native environments. Choose the survey experience Display surveys as pop-up widgets and always on feedback tabs. Gone are the days of invasive, clunky, long-form website surveys.

Survey 92

Survey Roadmap Ecommerce NPS 92

Gainsight

SEPTEMBER 20, 2019

The list is compiled from customer feedback received from sales, success, and support teams, as well as opportunities and improvements identified from our internal research and analyses. As you complete the exercise above for each issue and product opportunity, thoroughly document your findings. sales, marketing, and hugging teams ).

Roadmap 58

Roadmap Exercises Sales Marketing 58

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 125

Roadmap Competitive Advantage Innovation Self Service 125

DCX

JANUARY 7, 2025

Use it to: Cut through the noise and focus on what really matters to customers Link CX initiatives directly to business outcomes Get practical steps to increase leadership buy-in Turn customer feedback into actionable improvements Build a results-focused CX roadmap Take 30 minutes to complete this assessment. Who owns the results?

Customer Experience 52

Customer Experience Effort Score Leadership Metrics 52

AWS Machine Learning

OCTOBER 23, 2024

This intuitive platform enables the rapid development of AI-powered solutions such as conversational interfaces, document summarization tools, and content generation apps through a drag-and-drop interface. The IDP solution uses the power of LLMs to automate tedious document-centric processes, freeing up your team for higher-value work.

System 72

System Data Innovation Government 72

CSM Magazine

FEBRUARY 3, 2025

Whether you’re mapping long-term strategies or addressing immediate operational needs, a planning platform can serve as your business roadmap. A planning platform allows you to document these goals and assign tasks to team members, so everyone is on the same page. Collecting and analyzing customer feedback. The result?

Financial 52

Financial Rewards Programs Effort Score Exceptional Customer Service 52

SurveyGizmo

SEPTEMBER 17, 2020

“Getting surveys up and running fast, and then sharing the data as we collect it, helps give stakeholders preliminary feedback they can see using the built-in dashboards,” said Tyler Downer, Quantitative User Researcher at Mozilla. This helps them drive product roadmap and development. Injecting the Voice of the Customer.

Feedback 64

Feedback e-support Roadmap Customer Satisfaction 64

Thematic

JANUARY 21, 2025

Text analytics organizes this messy feedback into actionable insights, providing a roadmap for better decisions. That means whether you’re analyzing customer feedback or monitoring brand mentions online, text analytics helps you spot what matters most. Why is Text Analytics Important?

Analytics 62

Analytics Data Social Media Analysis 62

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Collaboration : Can different teams within your organization work together in the tool to share feedback, align priorities, and collaborate on improving the customer journey?

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

Retently

AUGUST 26, 2019

In order to genuinely understand customers and increase retention, businesses need to focus a big part of their resources and manpower on customer feedback. The way someone approaches feedback can make or break their business. How Important Is Customer Feedback? What Is the Customer Feedback Loop? Customer Feedback Loop.

Feedback 71

Feedback Social Media Effort Score Net Promoter Score 71

ChurnZero

MAY 30, 2024

Content for your educational program already exists in support articles, internal training documents and even recordings of customer calls. You can always scale your educational offerings later with new tools. 3: Collecting customer feedback to optimize your education program. Customer feedback can be an emotional rollercoaster.

How To 107

How To Video Course Feedback 107

Gainsight

DECEMBER 27, 2019

Is Customer Feedback Really Making It to Your Product Roadmap? It’s easy for valuable feedback to get lost on its way from the customer to your product team. Improving the feedback loop between CS and Product doesn’t have to mean introducing a new software tool. Use This Framework to Unblock Your Product Roadmap.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Gainsight

OCTOBER 22, 2020

As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. The Gainsight platform makes it easier for me to stay customer-centric as I plan our roadmap priorities and put together requirements for upcoming enhancements. I take notes on customer feedback in Timeline.

Meeting 98

Meeting Management Roadmap Customer Centricity 98

Qualtrics

APRIL 25, 2019

This is alongside the well-documented benefits of D&I, such as improved productivity, creativity, and employee and customer satisfaction. Roseboro stated we need a new roadmap for D&I — a roadmap that goes from passive exclusion to active inclusion, and which is tailored to satisfy employee demands and capabilities.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40

Kayako

JANUARY 28, 2016

It involves dealing with lots of aspects of the customer experience, from customer interactions and resolving queries, through to working with the product team on useful feedback. Track, plan and roadmap new product releases. It also lets you see what your product team is up to, so you know if customer feedback is shaping your product!

Tools 120

Tools Self Service Communication Training 120

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Alyona: There were several companies that shared with me that they needed help analyzing NPS feedback.

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62

ReviewTrackers

MARCH 14, 2019

To understand what “customer journey” means, let’s use a definition by SurveyMonkey : “Think of the customer journey as a roadmap detailing how a customer becomes aware of your brand, their interactions with your brand–and beyond. Invest in tools and technologies that capture customer feedback. Nurture your digital channels.

Banking 94

Banking Customer Journeys Touchpoint Rewards Programs 94

AWS Machine Learning

AUGUST 26, 2024

Built on AWS with asynchronous processing, the solution incorporates multiple quality assurance measures and is continually refined through a comprehensive feedback loop, all while maintaining stringent security and privacy standards. As new models become available on Amazon Bedrock, we have a structured evaluation process in place.

Sales 115

Sales Multi-Channel Metrics Feedback 115