AWS Machine Learning

JANUARY 13, 2025

Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools. Team members can chat directly or upload documents and receive summarization, analysis, or answers to a calculation. This is a well-known use case asked about by several MuleSoft teams.

Innovation 98

Innovation Knowledge Base Policies Guidelines 98

AWS Machine Learning

JUNE 12, 2024

In today’s data-driven business landscape, the ability to efficiently extract and process information from a wide range of documents is crucial for informed decision-making and maintaining a competitive edge. The Anthropic Claude 3 Haiku model then processes the documents and returns the desired information, streamlining the entire workflow.

Resources 126

Resources Data How To Examples 126

AWS Machine Learning

APRIL 11, 2024

Organizations across industries want to categorize and extract insights from high volumes of documents of different formats. Manually processing these documents to classify and extract information remains expensive, error prone, and difficult to scale. Categorizing documents is an important first step in IDP systems.

Banking 123

Banking Training System Innovation 123

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.

Government 124

Government Healthcare Knowledge Base Innovation 124

AWS Machine Learning

MARCH 4, 2025

We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices. An interactive chat interface allows deeper exploration of both the original document and generated content.

Knowledge Base 103

Knowledge Base Analysis Resources Tools 103

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations.

Hospitality 134

Hospitality Examples e-support Data 134

AWS Machine Learning

OCTOBER 14, 2024

For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case. Generate a grounded response to the original question based on the retrieved documents.

Chatbots 122

Chatbots Healthcare System Connections 122

AWS Machine Learning

FEBRUARY 6, 2024

Bringing innovative new pharmaceuticals drugs to market is a long and stringent process. A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA.

Government 125

Government Report Guidelines System 125

AWS Machine Learning

JANUARY 13, 2025

This is where intelligent document processing (IDP), coupled with the power of generative AI , emerges as a game-changing solution. The process involves the collection and analysis of extensive documentation, including self-evaluation reports (SERs), supporting evidence, and various media formats from the institutions being reviewed.

Report 99

Report Guidelines Comparison Analysis 99

AWS Machine Learning

MARCH 19, 2025

Join us as we explore how your organization can leverage this transformative technology to drive innovation and boost employee productivity. The system prompt we used in this example is as follows: You are an office assistant helping humans to write text for their documents. Here, we use Anthropics Claude 3.5

Automotive 103

Automotive Examples Resources Analytics 103

AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

How To 106

How To Healthcare Policies Data 106

ECXO

MARCH 6, 2025

Continuous Improvement and Innovation in CX Unlike a finite project, CX transformation is never truly finished. Innovation goes hand-in-hand with continuous improvement. They could also be process innovations, like introducing a welcome orientation for new clients to help them get value from your product faster.

B2B 339

B2B Customer Journeys How To Effort Score 339

AWS Machine Learning

MARCH 4, 2025

Amazon Bedrock Knowledge Bases has a metadata filtering capability that allows you to refine search results based on specific attributes of the documents, improving retrieval accuracy and the relevance of responses. Improving document retrieval results helps personalize the responses generated for each user.

Knowledge Base 98

Knowledge Base Travel Policies e-support 98

AWS Machine Learning

MAY 1, 2024

This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment. For documentation retrieval, Retrieval Augmented Generation (RAG) stands out as a key tool. Virginia) AWS Region. The following diagram illustrates the solution architecture.

Knowledge Base 124

Knowledge Base Chatbots Data Groups 124

AWS Machine Learning

JANUARY 22, 2025

The following is an example FlowMultiTurnInputRequestEvent JSON object: { "nodeName": "Trip_planner", "nodeType": "AgentNode", "content": { "document": "Certainly! The following is an example FlowOutputEvent JSON object: { "nodeName": "FlowOutputNode", "content": { "document": "Great news! I've successfully booked your flight to Paris.

Travel 124

Travel Hotels e-support Examples 124

AWS Machine Learning

FEBRUARY 12, 2025

Your task is to understand a system that takes in a list of documents, and based on that, answers a question by providing citations for the documents that it referred the answer from. Our dataset includes Q&A pairs with reference documents regarding AWS services. The following table shows an example.

Data 76

Data Training Policies Innovation 76

AWS Machine Learning

APRIL 1, 2025

Organizations can upload documents like PDFs containing HR guidelines or operational workflows, which are then automatically converted into formal logic structures. The workflow consists of the following steps: Source documents (such as HR guidelines or operational procedures) are uploaded to the system. Upload your source document.

Policies 98

Policies Guidelines e-support System 98

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 123

Knowledge Base Analytics Tools Data 123

AWS Machine Learning

FEBRUARY 20, 2025

PAAS now includes PAAS AI, the first commercially available interactive generative-AI chats specifically developed for premium audit, which reduces research time and empower users to make informed decisions by answering questions and quickly retrieving and summarizing multiple PAAS documents like class guides, bulletins, rating cards, etc.

Knowledge Base 107

Knowledge Base Insurance Guidelines Innovation 107

AWS Machine Learning

AUGUST 21, 2024

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. By using the solution, clinicians don’t need to spend additional hours documenting patient encounters. This blog post focuses on the Amazon Transcribe LMA solution for the healthcare domain.

Healthcare 109

Healthcare Meeting Interaction Knowledge Base 109

AWS Machine Learning

JANUARY 7, 2025

The solution offers two TM retrieval modes for users to choose from: vector and document search. When using the Amazon OpenSearch Service adapter (document search), translation unit groupings are parsed and stored into an index dedicated to the uploaded file. For this post, we use a document store. Choose With Document Store.

Effort Score 103

Effort Score Policies Knowledge Base Metrics 103

BlueOcean

MARCH 3, 2025

As a sourcing professional, I have to ensure that our company culture is reflected in the RFP and also that the document is customized to the specific industry in which were sourcing. When these teams meet, is there a tendency towards innovation, talk of collaboration? Climbing higher still, they reach the level of real innovation.

Contact Center 156

Contact Center Customer Journeys Culture Return on Investment 156

InMoment XI

NOVEMBER 26, 2024

For example, suppose you discover that consumers didn’t like the email they received after downloading a document from your website. Document these improvements so they can serve as benchmarks for future efforts and inspire a customer-centric culture within your organization.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

Experience Investigators by 360Connext

AUGUST 17, 2021

Great CX meetings start with a solid foundation in the form of a CX Charter — a simple document that answers these six questions: What is Our CX Vision? Innovations and Forecasting. If that process is not documented, creating a specific process around it should be a top priority. So how do you run better CX meetings?

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

AWS Machine Learning

OCTOBER 17, 2024

During re:Invent 2023, we launched AWS HealthScribe , a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automatically create preliminary clinician documentation. Speaker role identification (clinician or patient).

Consulting 106

Consulting Healthcare Chatbots Trends 106

AWS Machine Learning

DECEMBER 5, 2024

As generative AI continues to drive innovation across industries and our daily lives, the need for responsible AI has become increasingly important. A comprehensive approach to responsible AI empowers organizations to innovate boldly and achieve transformative business outcomes.

Resources 105

Resources Tools Innovation Metrics 105

InMoment XI

OCTOBER 30, 2024

Make Documents Mobile-Friendly Customers expect smooth access to important information on their smartphones. Mobile-friendly documents enable this convenience by offering accessible and readable content on customers’ devices. Their resources allow them to offer innovative digital experiences and quick services.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

CSM Magazine

OCTOBER 30, 2024

The new product supports rapid deployment, autonomous assistance, multilingual personalized service, and robust security features, learning from existing documentation and websites to provide autonomous support. Customer support teams benefit from automating routine tasks, improving customer satisfaction, and reducing response times.

Meeting 52

Meeting Innovation Banking Consulting 52

AWS Machine Learning

SEPTEMBER 3, 2024

collect() Next, you can visualize the size of each document to understand the volume of data you’re processing. Adjust the layout plt.tight_layout() # Show the plot plt.show() %matplot plt Every PDF document contains multiple pages to process, and this task can be run in parallel using Spark. latest USER root RUN dnf install python3.11

Policies 111

Policies Resources Data Analytics 111

AWS Machine Learning

DECEMBER 11, 2024

This enables sales teams to interact with our internal sales enablement collateral, including sales plays and first-call decks, as well as customer references, customer- and field-facing incentive programs, and content on the AWS website, including blog posts and service documentation.

Sales 95

Sales Customer Engagement Engagement Knowledge Base 95

AWS Machine Learning

MARCH 6, 2025

This blog post delves into how these innovative tools synergize to elevate the performance of your AI applications, ensuring they not only meet but exceed the exacting standards of enterprise-level deployments. Optimized for search and retrieval, it streamlines querying LLMs and retrieving documents.

Knowledge Base 94

Knowledge Base Metrics System Policies 94

AWS Machine Learning

NOVEMBER 18, 2024

One of the key considerations while designing the chat assistant was to avoid responses from the default large language model (LLM) trained on generic data and only use the insurance policy documents. The ingestion workflow involves three key components: policy documents, embedding model, and OpenSearch Service as a vector database.

Insurance 103

Insurance Interaction Policies Knowledge Base 103

InMoment XI

OCTOBER 7, 2024

Conversational Insights on Particular Areas of a Document: Speaker-specific insights for targeted agent training and customer understanding 4. Stay Ahead with InMoment’s Innovative Solutions Stay ahead of the competition with InMoment’s continuous innovation.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

AWS Machine Learning

NOVEMBER 15, 2024

The platform’s strength lies in its ability to abstract away the complexities of infrastructure management, allowing you to focus on innovation rather than operational overhead. Search for the most relevant documents given the query “Fun animal toy” search("Fun animal toy", embeddings, docs) The following screenshots show the output.

Ecommerce 103

Ecommerce Fashion System Comparison 103

AWS Machine Learning

OCTOBER 31, 2024

AWS offers powerful generative AI services , including Amazon Bedrock , which allows organizations to create tailored use cases such as AI chat-based assistants that give answers based on knowledge contained in the customers’ documents, and much more. There might also be costs associated with using Google services.

Knowledge Base 121

Knowledge Base Interaction Groups Customers 121

GetFeedback

MAY 7, 2019

Product documentation is not just verbose wall of information put together about your product. Instead, it is an articulately framed document that includes to-the-point details right from the inception of the idea to its formation and user guide. Boosts brand loyalty.

Knowledge Base 252

Knowledge Base Customer Experience Self Service Chatbots 252

ECXO

AUGUST 19, 2024

Document and Share Learnings : Share outcomes and insights across the organization to foster continuous improvement. Samsung (South Korea) : Rigorous A/B testing frameworks optimize both software and hardware solutions, ensuring innovative and user-friendly products.

Customer Journeys 369

Customer Journeys Customer Experience Net Promoter Score Effort Score 369