InMoment XI

OCTOBER 30, 2024

These expectations stem from a need for both efficient digital solutions and the human touch of in-person interactions. Ensure an Omnichannel Customer Journey Customers are no longer comfortable restricting themselves to a single interaction channel. Invest in Digital Channels Customers are increasingly keen on digital interactions.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

InMoment XI

NOVEMBER 26, 2024

Customer journey maps may also be called customer interaction maps, customer corridors, or service blueprints. Different journey maps provide unique insights, whether you’re looking to understand how customers interact with your brand today, envision an ideal future state, or analyze internal processes that affect customer outcomes.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

AWS Machine Learning

MARCH 19, 2025

AWS customers and partners innovate using Amazon Q Business in Europe Organizations across the EU are using Amazon Q Business for a wide variety of use cases, including answering questions about company data, summarizing documents, and providing business insights.

Innovation 93

Innovation Knowledge Base Government Wait Times 93

Interactions

NOVEMBER 22, 2024

As enterprises seek new ways to automate processes, enhance customer interactions, and optimize employee productivity, conversational AI solutions have become essential to achieving these goals. That’s why we combine the power of AI with human-in-the-loop support to ensure every interaction is accurate, natural, and engaging.

Interaction 62

Interaction Trends Technology Marketing 62

AWS Machine Learning

JANUARY 13, 2025

Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools. Team members can chat directly or upload documents and receive summarization, analysis, or answers to a calculation. This is a well-known use case asked about by several MuleSoft teams.

Innovation 93

Innovation Knowledge Base Policies Guidelines 93

Comm100

DECEMBER 8, 2024

AI chatbots are making this a reality, revolutionizing how students interact with their schools. These specialized chatbots go beyond resolving basic questionsthey are built to handle diverse and complex student interactions, from enrollment inquiries to personalized learning support.

Chatbots 130

Chatbots Financial System Course 130

AWS Machine Learning

MARCH 4, 2025

We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices. An interactive chat interface allows deeper exploration of both the original document and generated content.

Knowledge Base 98

Knowledge Base Analysis Resources Tools 98

AWS Machine Learning

AUGUST 21, 2024

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. By using the solution, clinicians don’t need to spend additional hours documenting patient encounters. What are the differences between AWS HealthScribe and the LMA for healthcare?

Healthcare 103

Healthcare Meeting Interaction Knowledge Base 103

AWS Machine Learning

APRIL 1, 2025

annually, improved customer experience through personalized interactions, and accelerated digital transformation. Organizations can upload documents like PDFs containing HR guidelines or operational workflows, which are then automatically converted into formal logic structures.

Policies 108

Policies Guidelines e-support System 108

AWS Machine Learning

JANUARY 22, 2025

This creates a more interactive and context-aware experience, because the node can adapt its behavior based on user responses. This is particularly valuable for complex scenarios where a single interaction might not be sufficient to fully understand and address the users needs. The flow offers two distinct interaction paths.

Travel 119

Travel Hotels e-support Examples 119

ECXO

AUGUST 19, 2024

Benefits of Experimentation in CX Programs Boosted Customer Satisfaction : By testing different approaches to customer interactions, businesses can discover the most effective strategies for enhancing satisfaction. Document and Share Learnings : Share outcomes and insights across the organization to foster continuous improvement.

Customer Journeys 369

Customer Journeys Customer Experience Net Promoter Score Effort Score 369

AWS Machine Learning

APRIL 1, 2025

Solution overview For this solution, we use Amazon Bedrock Knowledge Bases to store a repository of healthcare documents. We upload a sample set of mental health documents to Amazon Bedrock Knowledge Bases and use those documents to write an article on mental health using a RAG-based approach.

Knowledge Base 103

Knowledge Base Healthcare Guidelines System 103

AWS Machine Learning

MARCH 19, 2025

Generative AI is rapidly transforming the modern workplace, offering unprecedented capabilities that augment how we interact with text and data. Join us as we explore how your organization can leverage this transformative technology to drive innovation and boost employee productivity. Here, we use Anthropics Claude 3.5

Automotive 97

Automotive Examples Resources Analytics 97

AWS Machine Learning

OCTOBER 31, 2024

AWS offers powerful generative AI services , including Amazon Bedrock , which allows organizations to create tailored use cases such as AI chat-based assistants that give answers based on knowledge contained in the customers’ documents, and much more. This tool allows you to interact with AWS services through command line commands.

Knowledge Base 116

Knowledge Base Interaction Groups Customers 116

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.

Government 119

Government Healthcare Knowledge Base Innovation 119

Calabrio

MARCH 31, 2025

Contact Center AI Generative AI in Contact Centers: The Tech and Use Cases Driving a Revolution in Customer Service Share The contact center landscape is undergoing a dramatic shiftone driven by the adoption and innovation of AI. At the center of the speed and scale of this revolution in customer service is generative AI.

Contact Center 130

Contact Center Self Service Customer Service Virtual Agent 130

AWS Machine Learning

JANUARY 13, 2025

This is where intelligent document processing (IDP), coupled with the power of generative AI , emerges as a game-changing solution. The process involves the collection and analysis of extensive documentation, including self-evaluation reports (SERs), supporting evidence, and various media formats from the institutions being reviewed.

Report 93

Report Guidelines Comparison Analysis 93

AWS Machine Learning

MARCH 14, 2025

Whether processing invoices, updating customer records, or managing human resource (HR) documents, these workflows often require employees to manually transfer information between different systems a process thats time-consuming, error-prone, and difficult to scale. We utilize service discovery to connect Amazon ECS services with DNS names.

Groups 123

Groups Sports CRM Tools 123

AWS Machine Learning

MARCH 18, 2025

By taking advantage of these innovative technologies, healthcare providers can deliver more personalized, efficient, and effective care, ultimately improving patient outcomes and driving progress in the life sciences domain. Use cases overview In this section, we discuss several possible use cases for this solution. No problem!

Healthcare 101

Healthcare Analysis Knowledge Base Report 101

Comm100

FEBRUARY 12, 2025

Being one of Canadas most renowned legal firms, they needed a tool that was not just reliable but could also keep their files and documents secure. Since moving to Comm100, they have managed to streamline intake processes, reduce missed opportunities, and ensure consistency in client interactions.

Connections 130

Connections Roadmap Chatbots Trends 130

BlueOcean

MARCH 3, 2025

As a sourcing professional, I have to ensure that our company culture is reflected in the RFP and also that the document is customized to the specific industry in which were sourcing. When these teams meet, is there a tendency towards innovation, talk of collaboration? The only interaction so far is the RFP.

Contact Center 156

Contact Center Customer Journeys Culture Return on Investment 156

ECXO

APRIL 10, 2024

It’s only when these customers interact with a business, such as through a purchase or a service call, that their “superposition” collapses into a specific need, desire, or expectation. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

Connections 334

Connections Customer Experience Social Media Analysis 334

AWS Machine Learning

OCTOBER 17, 2024

During re:Invent 2023, we launched AWS HealthScribe , a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automatically create preliminary clinician documentation. Speaker role identification (clinician or patient).

Consulting 100

Consulting Healthcare Chatbots Trends 100

AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

How To 102

How To Healthcare Policies Data 102

AWS Machine Learning

FEBRUARY 20, 2025

PAAS now includes PAAS AI, the first commercially available interactive generative-AI chats specifically developed for premium audit, which reduces research time and empower users to make informed decisions by answering questions and quickly retrieving and summarizing multiple PAAS documents like class guides, bulletins, rating cards, etc.

Knowledge Base 101

Knowledge Base Insurance Guidelines Innovation 101

AWS Machine Learning

MAY 1, 2024

This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment. For documentation retrieval, Retrieval Augmented Generation (RAG) stands out as a key tool. Virginia) AWS Region. The following diagram illustrates the solution architecture.

Knowledge Base 119

Knowledge Base Chatbots Data Groups 119

GetFeedback

OCTOBER 14, 2019

Similarly, instead of just focusing on the customer’s interactions with support, CX covers how they interact with marketing, sales, and any other customer-facing aspects of your company. A lack of data is one of the most limiting things that teams can experience when it comes to innovating customer experience.

Customer Experience 220

Customer Experience How To Knowledge Base Metrics 220

AWS Machine Learning

NOVEMBER 19, 2024

Organizations possess extensive repositories of digital documents and data that may remain underutilized due to their unstructured and dispersed nature. Seamlessly integrate with APIs – Interact with existing business APIs to perform real-time actions such as transaction processing or customer data updates directly through email.

Knowledge Base 90

Knowledge Base Management Customer Satisfaction Policies 90

AWS Machine Learning

DECEMBER 11, 2024

The following screenshot shows an example of an interaction with Field Advisor. Document upload When users need to provide context of their own, the chatbot supports uploading multiple documents during a conversation. Field Advisor continues to enable me to work smarter, not harder.

Sales 90

Sales Customer Engagement Engagement Knowledge Base 90

CSM Magazine

OCTOBER 30, 2024

The new product supports rapid deployment, autonomous assistance, multilingual personalized service, and robust security features, learning from existing documentation and websites to provide autonomous support. Customer support teams benefit from automating routine tasks, improving customer satisfaction, and reducing response times.

Meeting 52

Meeting Innovation Banking Consulting 52

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? 7 Steps to Bring Agile Innovation to Customer Success. Define how to measure success.

Innovation 103

Innovation Customer Success Customer Journeys How To 103

AWS Machine Learning

NOVEMBER 13, 2023

In this post, we demonstrate a solution to improve the quality of answers in such use cases over traditional RAG systems by introducing an interactive clarification component using LangChain. The agent has access to a tool that is used to retrieve documents relevant to a user query.

Interaction 112

Interaction Knowledge Base System Tools 112

AWS Machine Learning

MARCH 6, 2025

In the rapidly evolving landscape of artificial intelligence, Retrieval Augmented Generation (RAG) has emerged as a game-changer, revolutionizing how Foundation Models (FMs) interact with organization-specific data. Optimized for search and retrieval, it streamlines querying LLMs and retrieving documents.

Knowledge Base 100

Knowledge Base Metrics System Policies 100

NICE inContact

APRIL 24, 2019

CX matters to a company’s success – and can be more valuable than product features, aggressive pricing or innovation. It’s this critical last mile of the journey that customers directly interact with the business for business issues like sales forms, renewals, loan applications, insurance claims, debt collection and billing disputes.

Company 178

Company Contact Center Omni-Channel Insurance 178

AWS Machine Learning

OCTOBER 4, 2023

Use cases include document summarization to help readers focus on key points of a document and transforming unstructured text into standardized formats to highlight important attributes. The Falcon LLM is a large language model, trained by researchers at Technology Innovation Institute (TII) on over 1 trillion tokens using AWS.

Healthcare 106

Healthcare Training Tools Innovation 106

AWS Machine Learning

SEPTEMBER 3, 2024

This allows SageMaker Studio users to perform petabyte-scale interactive data preparation, exploration, and machine learning (ML) directly within their familiar Studio notebooks, without the need to manage the underlying compute infrastructure. Prerequisites Before you get started, complete the prerequisite steps in this section. python3.11-pip

Policies 105

Policies Resources Data Analytics 105

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 118

Knowledge Base Analytics Tools Data 118