AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

How To 104

How To Healthcare Policies Data 104

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations.

Hospitality 129

Hospitality Examples e-support Data 129

AWS Machine Learning

OCTOBER 29, 2024

Enterprises in industries like manufacturing, finance, and healthcare are inundated with a constant flow of documents—from financial reports and contracts to patient records and supply chain documents. Solution overview To be scalable and cost-effective, this solution uses serverless technologies and managed services.

Healthcare 104

Healthcare Resources Analysis Competitive Advantage 104

InMoment XI

OCTOBER 7, 2024

Conversational Insights on Particular Areas of a Document: Speaker-specific insights for targeted agent training and customer understanding 4. InMoment has shared its press and release notes, highlighting its technological advancements and industry leadership. Contact us or a dedicated account manager if you want to learn more.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

AWS Machine Learning

MAY 1, 2024

This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment. For documentation retrieval, Retrieval Augmented Generation (RAG) stands out as a key tool. Virginia) AWS Region. The following diagram illustrates the solution architecture.

Knowledge Base 121

Knowledge Base Chatbots Data Groups 121

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

Employee Experience 325

Employee Experience Analysis Multi-Channel Employee Engagement 325

Experience Investigators by 360Connext

AUGUST 17, 2021

Great CX meetings start with a solid foundation in the form of a CX Charter — a simple document that answers these six questions: What is Our CX Vision? Innovations and Forecasting. If that process is not documented, creating a specific process around it should be a top priority. So how do you run better CX meetings?

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

AWS Machine Learning

OCTOBER 4, 2023

Use cases include document summarization to help readers focus on key points of a document and transforming unstructured text into standardized formats to highlight important attributes. The Falcon LLM is a large language model, trained by researchers at Technology Innovation Institute (TII) on over 1 trillion tokens using AWS.

Healthcare 111

Healthcare Training Tools Innovation 111

AWS Machine Learning

NOVEMBER 1, 2023

Organizations can search for PII using methods such as keyword searches, pattern matching, data loss prevention tools, machine learning (ML), metadata analysis, data classification software, optical character recognition (OCR), document fingerprinting, and encryption. This speeds up the PII detection process and also reduces the overall cost.

Government 109

Government Self Service Telecommunications Data 109

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

Connections 327

Connections Customer Experience Social Media Analysis 327

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 122

Knowledge Base Analytics Tools Data 122

GetFeedback

OCTOBER 14, 2019

A lack of data is one of the most limiting things that teams can experience when it comes to innovating customer experience. Outdated documentation. Unfortunately, though, the challenges associated with searching for or through documentation actually account for 21.3% The fact is that: keeping documentation up to date is tricky.

Customer Experience 220

Customer Experience How To Knowledge Base Metrics 220

AWS Machine Learning

AUGUST 21, 2024

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. By using the solution, clinicians don’t need to spend additional hours documenting patient encounters. This blog post focuses on the Amazon Transcribe LMA solution for the healthcare domain.

Healthcare 107

Healthcare Meeting Interaction Knowledge Base 107

NICE inContact

APRIL 24, 2019

CX matters to a company’s success – and can be more valuable than product features, aggressive pricing or innovation. Those processes may include submitting documents, IDs, completing forms, submitting payments, or providing signatures and consent. New Challenges. And as such, they have created a costly CX gap. The CX Gap.

Company 178

Company Contact Center Omni-Channel Insurance 178

AWS Machine Learning

JUNE 7, 2023

United Arab Emirate’s (UAE) Technology Innovation Institute (TII) , the applied research pillar of Abu Dhabi’s Advanced Technology Research Council , has launched Falcon LLM, a foundational large language model (LLM) with 40 billion parameters. TII’s work focuses on breakthroughs that will future-proof our society.

Training 99

Training Innovation Technology Multi-Channel 99

AWS Machine Learning

SEPTEMBER 3, 2024

collect() Next, you can visualize the size of each document to understand the volume of data you’re processing. Adjust the layout plt.tight_layout() # Show the plot plt.show() %matplot plt Every PDF document contains multiple pages to process, and this task can be run in parallel using Spark. latest USER root RUN dnf install python3.11

Policies 111

Policies Resources Data Analytics 111

AWS Machine Learning

NOVEMBER 29, 2023

The rapid growth of generative AI brings promising new innovation, and at the same time raises new challenges. Introducing new responsible AI innovation As generative AI scales to new industries, organizations, and use cases, this growth must be accompanied by a sustained investment in responsible FM development.

Innovation 124

Innovation Tools Policies Government 124

AWS Machine Learning

AUGUST 3, 2023

Data classification, extraction, and analysis can be challenging for organizations that deal with volumes of documents. Traditional document processing solutions are manual, expensive, error prone, and difficult to scale. FMs are transforming the way you can solve traditionally complex document processing workloads.

Financial 81

Financial Insurance Banking Industry 81

InMoment XI

JUNE 5, 2024

This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs. Innovation – Following the Lexalytics acquisition, InMoment led text analytics innovation, which is recognized with industry awards.

Analytics 195

Analytics Effort Score Social Media Innovation 195

AWS Machine Learning

NOVEMBER 3, 2022

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. This two-part series highlights the AWS AI technologies that insurance companies can use to speed up their business processes. Part 2: Data enrichment and insights.

Insurance 93

Insurance Industry Analytics Effort Score 93

AWS Machine Learning

SEPTEMBER 20, 2024

When using your data source, you might want better visibility into the document processing lifecycle during data source sync jobs. They could include knowing the status of each document you attempted to crawl and index, as well as being able to troubleshoot why certain documents were not returned with the expected answers.

Report 83

Report Data Groups Examples 83

AWS Machine Learning

MARCH 28, 2024

If you’re implementing complex RAG applications into your daily tasks, you may encounter common challenges with your RAG systems such as inaccurate retrieval, increasing size and complexity of documents, and overflow of context, which can significantly impact the quality and reliability of generated answers.

Telecommunications 129

Telecommunications Innovation System Travel 129

BlueOcean

NOVEMBER 11, 2024

The Client A Multinational IT & Networking Technology Corporation This company has been our client for more than 10 years. As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management, and technical documentation.

Case Study 156

Case Study Study Contact Center ROI 156

InMoment XI

JUNE 24, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. They are riskier choices but might offer innovative solutions or cost advantages.

Analytics 195

Analytics How To Roadmap Knowledge Base 195

AWS Machine Learning

MAY 30, 2024

To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedures, runbooks), which is currently scattered across multiple internal platforms (for example, Confluence sites and SharePoint folders).

Chatbots 123

Chatbots Knowledge Base Innovation Interaction 123

AWS Machine Learning

OCTOBER 1, 2022

Be our guest as we celebrate 20 years of AI/ML innovation on October 25, 2022, 9:00 AM – 10:30 AM PT. During the virtual AI/ML innovation event on October 25, we take time to reflect on what’s been done at Amazon and how we have packaged this innovation into a wide breadth and depth of AI/ML services. Happy innovating!

Innovation 97

Innovation Automotive Healthcare Transportation 97

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Verisk has embraced this technology and has developed their own Instant Insight Engine, or AI companion, that provides an enhanced self-service capability to their FAST platform.

Insurance 132

Insurance Knowledge Base Effort Score Video 132

AWS Machine Learning

JUNE 18, 2024

Many companies across all industries still rely on laborious, error-prone, manual procedures to handle documents, especially those that are sent to them by email. Intelligent automation presents a chance to revolutionize document workflows across sectors through digitization and process optimization.

Financial 117

Financial Effort Score Innovation Data 117

GetFeedback

NOVEMBER 23, 2019

According to Benioff, together doesn’t just represent the teamwork of innovation within Salesforce; it incorporates all organizations and persons that are contributing to the evolution and success of the customer experience (CX) industry. The brand has released a new bag called Porte-Documents Jour.

Conference 48

Conference Case Study Fashion Customer Expectations 48

Clarivate

MAY 8, 2024

Discover how the Web of Science Research Intelligence platform will revolutionize research evaluation by driving responsible innovation and demonstrating societal impact. It seamlessly integrates funding data with research outputs that include publications, patents, conference proceedings, books, policy documents and more.

Innovation 131

Innovation Conference Measurement Policies 131

Clarivate

MAY 21, 2024

The platform serves as a technology backbone, enabling accelerated and consistent deployment of AI capabilities across our Academia & Government portfolio of solutions. This platform marks a significant milestone in our effort to empower the academic community with innovative AI tools and technologies.

Government 129

Government eBook User Experience Innovation 129

AWS Machine Learning

SEPTEMBER 26, 2024

To accelerate iteration and innovation in this field, sufficient computing resources and a scalable platform are essential. With these capabilities, customers are adopting SageMaker HyperPod as their innovation platform for more resilient and performant model training, enabling them to build state-of-the-art models faster.

Case Study 116

Case Study Video Training Innovation 116

AWS Machine Learning

MARCH 14, 2024

To enable quick information retrieval, we use Amazon Kendra as the index for these documents. Amazon Kendra uses natural language processing (NLP) to understand user queries and find the most relevant documents. The PGA TOUR is the industry leader in using cutting-edge technology to improve the fan experience.

Omni-Channel 120

Omni-Channel Sports Fashion Video 120

TechSee

JANUARY 29, 2024

This new class of technology brings incredible opportunity, as well as a new set of challenges. This post will explore the promise, the potential pains, and why you should take an optimistic view of this technology. LLMs in CX: Risks However, the successful incorporation of such advanced technologies isn’t without challenges.

Contact Center 124

Contact Center Leadership Training Guidelines 124

AWS Machine Learning

JUNE 25, 2024

Jamba-Instruct is built by AI21 Labs, and most notably supports a 256,000-token context window, making it especially useful for processing large documents and complex Retrieval Augmented Generation (RAG) applications. Prompt guidance for Jamba-Instruct can be found in the AI21 model documentation.

Examples 114

Examples Analysis Technology Innovation 114

AWS Machine Learning

SEPTEMBER 25, 2024

Latest innovations in Amazon Bedrock Knowledge Base provide a resolution to this issue. In this post, we explore how Amazon Bedrock Knowledge Bases address the use case of numerical analysis across a number of documents. Another issue relates to search, retrieval, and chunking of documents that contain tables.

Knowledge Base 118

Knowledge Base Analysis Financial Data 118

Kayako

JULY 6, 2017

Aside from keeping up with new technologies – which make you revise documentation and saved replies – you’re trying innovate and future-proof your support strategy, and grow your career. What innovative ways can you improve employee experience, and customer experience by proxy? So we’re here to help.

Self Service 93

Self Service Handbook Customer Service Culture 93