AWS Machine Learning

DECEMBER 3, 2024

This collaboration yielded Cropwise AI, which improves the efficiency of sales rep’s interactions with customers to suggest Syngenta seed products. It simplifies complex charts and tables into a natural, conversational experience, providing users with quick, on-demand access to detailed seed product information on a mobile device.

Sales 104

Sales Knowledge Base Innovation Data 104

ECXO

AUGUST 19, 2024

Benefits of Experimentation in CX Programs Boosted Customer Satisfaction : By testing different approaches to customer interactions, businesses can discover the most effective strategies for enhancing satisfaction. Iterate Based on Insights : Use experiment findings to make data-driven decisions and continuously refine CX strategies.

Customer Journeys 369

Customer Journeys Customer Experience Net Promoter Score Effort Score 369

Comm100

DECEMBER 8, 2024

AI chatbots are making this a reality, revolutionizing how students interact with their schools. Higher ed chatbots are reshaping the student experience, offering real-time support, streamlining processes, and opening doors to a more connected and engaging approach to education.

Chatbots 130

Chatbots Financial System Course 130

AWS Machine Learning

MARCH 19, 2025

Generative AI is rapidly transforming the modern workplace, offering unprecedented capabilities that augment how we interact with text and data. The system prompt we used in this example is as follows: You are an office assistant helping humans to write text for their documents. Here, we use Anthropics Claude 3.5

Automotive 105

Automotive Examples Resources Analytics 105

Ecrion

JULY 8, 2019

PDF documents are quite popular on both personal and professional levels. The need to create better looking documents raises the need to use interactive document software. This is unlike standard PDF, which provides minimal multimedia elements and lacks interactivity.

User Experience 61

User Experience Interaction Software CEM 61

AWS Machine Learning

NOVEMBER 30, 2023

The AWS Command Line Interface (AWS CLI) is another high-level tool that you can use to interactively work with SageMaker to deploy models without writing your own code. The second way is for interactive deployment. For that, we are launching a new interactive experience in Amazon SageMaker Studio.

Interaction 126

Interaction User Experience Travel Resources 126

ECXO

JULY 22, 2024

Inspired by Ramli John’s insightful book, “Product-Led Onboarding,” we discovered that while ideal design and user experiences can mitigate the need for extensive onboarding programs, they are not always attainable. Streamlining User Experience A seamless user experience is essential for effective onboarding.

B2B 207

B2B Customer Experience Self Service e-support 207

AWS Machine Learning

NOVEMBER 19, 2024

Organizations possess extensive repositories of digital documents and data that may remain underutilized due to their unstructured and dispersed nature. Seamlessly integrate with APIs – Interact with existing business APIs to perform real-time actions such as transaction processing or customer data updates directly through email.

Knowledge Base 97

Knowledge Base Management Customer Satisfaction Policies 97

InMoment XI

JANUARY 9, 2024

Effective customer experience management helps build and maintain strong, long-term relationships by meeting the needs and expectations of your business customers consistently. What is B2B Customer Experience? B2B customer experience can refer to the interactions and overall relationship between a business and its business customers.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

AWS Machine Learning

FEBRUARY 20, 2025

PAAS now includes PAAS AI, the first commercially available interactive generative-AI chats specifically developed for premium audit, which reduces research time and empower users to make informed decisions by answering questions and quickly retrieving and summarizing multiple PAAS documents like class guides, bulletins, rating cards, etc.

Knowledge Base 108

Knowledge Base Insurance Guidelines Innovation 108

AWS Machine Learning

JANUARY 13, 2025

Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools. Team members can chat directly or upload documents and receive summarization, analysis, or answers to a calculation. This is a well-known use case asked about by several MuleSoft teams.

Innovation 99

Innovation Knowledge Base Policies Guidelines 99

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 124

Knowledge Base Analytics Tools Data 124

AWS Machine Learning

DECEMBER 10, 2024

Custom plugins These are created by administrators to interact with specific third-party services and the API endpoints. After a custom plugin is enabled, users can use natural language to query data (such as stock prices or their vacation balance) and take actions (such as submitting vacation time or updating a record).

CRM 94

CRM System Customer Relationship Management Examples 94

AWS Machine Learning

MAY 24, 2023

Intelligent document processing (IDP) is a technology that automates the processing of high volumes of unstructured data, including text, images, and videos. Natural language processing (NLP) is one of the recent developments in IDP that has improved accuracy and user experience.

Banking 89

Banking System Insurance Interaction 89

AWS Machine Learning

FEBRUARY 10, 2025

Current challenges faced by enterprises Modern enterprises face numerous challenges, including: Managing vast amounts of unstructured data: Enterprises deal with immense volumes of data generated from various sources such as emails, documents, and customer interactions.

Financial 68

Financial Software Analysis Innovation 68

AWS Machine Learning

OCTOBER 23, 2024

Generative AI is set to revolutionize user experiences over the next few years. By automating document ingestion, chunking, and embedding, it eliminates the need to manually set up complex vector databases or custom retrieval systems, significantly reducing development complexity and time.

Connections 92

Connections Knowledge Base Resources Data 92

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator is a no-code visual tool that empowers business users and application developers to create sophisticated large language model (LLM) powered applications and agents without programming expertise. The IDP solution uses the power of LLMs to automate tedious document-centric processes, freeing up your team for higher-value work.

System 79

System Data Innovation Government 79

AWS Machine Learning

NOVEMBER 15, 2024

This centralized system consolidates a wide range of data sources, including detailed reports, FAQs, and technical documents. The system integrates structured data, such as tables containing product properties and specifications, with unstructured text documents that provide in-depth product descriptions and usage guidelines.

Analysis 116

Analysis Knowledge Base Ecommerce Comparison 116

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

Technology 227

Technology Self Service Software Innovation 227

AWS Machine Learning

FEBRUARY 5, 2025

This post explores how diverse interfaces enhance user interaction, improve accessibility, and cater to varying preferences. By offering seamless experiences across environments, organizations can increase user satisfaction and adoption rates. For this solution, we boosted the results for the Spack documentation.

Multi-Channel 71

Multi-Channel Analytics Data Travel 71

InMoment XI

MAY 30, 2024

Forrester states, “The XI platform’s strengths include knowledge-based/symbolic AI; genAI-based processes, including pre-processing and post-processing of data; document-level text mining; DevOps and text analytics embedded in other business applications; natural language understanding; and support for all relevant use cases.”

Analysis 195

Analysis Software Self Service Social Media 195

AWS Machine Learning

MAY 30, 2024

To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedures, runbooks), which is currently scattered across multiple internal platforms (for example, Confluence sites and SharePoint folders).

Chatbots 126

Chatbots Knowledge Base Innovation Interaction 126

AWS Machine Learning

FEBRUARY 12, 2025

Comprehensive metric categories : The evaluation system covers four key metric areas: quality assessment (correctness, completeness, faithfulness), user experience (helpfulness, coherence, relevance), instruction compliance (following instructions, professional style), and safety monitoring (harmfulness, stereotyping, refusal handling).

e-support 91

e-support Comparison Metrics Analysis 91

AWS Machine Learning

JANUARY 28, 2025

As businesses increasingly use large language models (LLMs) for these critical tasks and processes, they face a fundamental challenge: how to maintain the quick, responsive performance users expect while delivering the high-quality outputs these sophisticated models promise. We begin by explaining latency in LLM applications.

User Experience 71

User Experience Metrics System Strategy 71

InMoment XI

JUNE 14, 2022

The second NPS survey question is just as important, if not more so, than the score itself because this qualitative data tells you what you need to do to improve end user experience. NPS gives you a glimpse into the minds and hearts of your end users. Product Led Growth endeavors to eliminate support interactions altogether.

Metrics 195

Metrics Net Promoter Score Effort Score NPS 195

AWS Machine Learning

JANUARY 6, 2023

Within the conversational design aspect, there are two main elements: the interaction model and the conversational or voice user experience (CUX/VUX). The interaction model is the piece that can take what the user said (utterance) and map it to what they meant (intent). Creating intents. animals horse cat dog.

Interaction 97

Interaction Examples Chatbots Data 97

CSM Magazine

DECEMBER 10, 2024

Provide Self-Service Options and Accessible Documentation While personalized support is crucial, cryptocurrency businesses should also invest in self-service options to address common customer inquiries. Additionally, AI can be used to track customer interactions and analyze data to identify common issues.

Self Service 52

Self Service Customer Service Multi-Channel Exceptional Customer Service 52

Kayako

JUNE 9, 2022

These are specific moments when customers interact with the company, from first awareness to purchase to customer service and future sales. It is a visual representation that helps us see the user experience from the customer’s point of view. Personalized Experiences. But what are customer touchpoints?

Customer Journeys 255

Customer Journeys Self Service Touchpoint Customers 255

Clarivate

MAY 21, 2024

Over the past year we engaged in several research projects, working closely across our data science, engineering, content and user experience teams and customer community to learn first-hand about the potential and the limitations of generative AI (GenAI).

Government 129

Government eBook User Experience Innovation 129

Calabrio

FEBRUARY 24, 2020

Their businesses must operate with the customer and customer service agents at top of mind, providing an adaptable, informed, human-centric experience. With the introduction of Calabrio ONE version 11 in 2019, we offer a reimagined WEM user experience designed with humans in mind. Click here to read the full report.

Self Service 32

Self Service Engagement Management Contact Center 32

Kayako

JANUARY 24, 2018

Imagine this frustration over a customer service interaction. And, while most companies seem focused using AI to interact directly with customers, it is also being used to support the agent, helping them with real-time answers to customers’ questions. Consumers want a messaging experience over live chat.

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

AWS Machine Learning

OCTOBER 2, 2024

Personalization can improve the user experience of shopping, entertainment, and news sites by using our past behavior to recommend the products and content that best match our interests. You can also apply personalization to conversational interactions with an AI-powered assistant. This is where personalization comes in.

Training 117

Training System User Experience Examples 117

AWS Machine Learning

NOVEMBER 7, 2024

Interactions with the shared services goes through this HTTPS endpoint. The environment Admin has access to the generative AI gateway and interacts with the core services. To answer user questions in real time, tenants can implement caching mechanisms to reduce latency and costs for frequent queries.

Government 110

Government Self Service Policies Resources 110

AWS Machine Learning

FEBRUARY 21, 2025

Lower latency: Direct retrieval of cached answers provides near-instantaneous responses for known queries, improving the overall user experience. The semantic cache serves as a growing repository of trusted responses, continuously improving the solutions reliability while maintaining efficiency in handling user queries.

Knowledge Base 116

Knowledge Base Conference Examples Data 116

Ecrion

FEBRUARY 27, 2020

In particular, your business might need document automation software. You might still be learning all about Document Creation 101. Couple that with an ideal and effective document design process. The good news is that you’ve come to the right article to get started with your document creation process.

Software 52

Software Case Study Social Media System 52

AWS Machine Learning

FEBRUARY 6, 2025

In this post, we review how Aetion is using Amazon Bedrock to help streamline the analytical process toward producing decision-grade real-world evidence and enable users without data science expertise to interact with complex real-world datasets. With Amazon Bedrock, the future of innovation is at your fingertips.

Healthcare 72

Healthcare Knowledge Base Measurement Analytics 72

AWS Machine Learning

DECEMBER 18, 2024

Subscribe to the Amazon Q Business Pro plan which includes access to custom plugins to enable users to execute actions in third-party applications. For information on what is included in the tiers of user subscriptions, see Amazon Q Business pricing document. Each unit is 20,000 documents. Number of units : Enter 1.

Knowledge Base 82

Knowledge Base Connections Groups Data 82