AWS Machine Learning

NOVEMBER 21, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. AnalyzeDocument Layout is a new feature that allows customers to automatically extract layout elements such as paragraphs, titles, subtitles, headers, footers, and more from documents.

Effort Score 113

Effort Score Metrics Analysis Measurement 113

AWS Machine Learning

APRIL 19, 2023

The ability to effectively handle and process enormous amounts of documents has become essential for enterprises in the modern world. Due to the continuous influx of information that all enterprises deal with, manually classifying documents is no longer a viable option.

Training 96

Training Metrics Analysis Data 96

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 127

Knowledge Base Analytics Tools Data 127

Education Services Group

APRIL 27, 2022

I’m not going to waste time trying to document how to correctly (mathematically) calculate all the three letter acronyms—but feel free to check out our Customer Success Definitions, Calculations, and Lingo…Oh My! Instead, I want to do some level setting on some specific metrics and flaws I see in the industry.

Metrics 98

Metrics Effort Score NPS Net Promoter Score 98

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. These stages are applicable to both use case and model stages.

Government 92

Government Resources Management Groups 92

CSM Magazine

NOVEMBER 6, 2024

Every successful project manager knows that a strong project management plan is the cornerstone of delivering exceptional results. Whether you’re seeking a free project plan template or investing in sophisticated project management software, your management plan must prioritize customer satisfaction from day one.

Customer Satisfaction 52

Customer Satisfaction Management How To Guidelines 52

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

Metrics 84

Metrics Training Healthcare Data 84

AWS Machine Learning

SEPTEMBER 5, 2024

For this, we use Amazon Bedrock Prompt Management and Amazon Bedrock Prompt Flows to systematically evaluate prompts for your generative AI applications at scale. Prerequisites For this example, you need the following: An AWS account and a user with an AWS Identity and Access Management (IAM) role authorized to use Amazon Bedrock.

Management 134

Management Effort Score User Experience Examples 134

ECXO

AUGUST 19, 2024

Research shows that companies leveraging advanced experimentation techniques see significant enhancements in performance metrics, such as a 20% increase in customer satisfaction and higher sales conversion rates. Identify Key Metrics : Determine which performance indicators will measure the success of your experiments.

Customer Journeys 359

Customer Journeys Customer Experience Net Promoter Score Effort Score 359

Experience Investigators by 360Connext

SEPTEMBER 17, 2014

And yet, we are doing our best to only respond to metrics in business. So many companies rely so heavily on metrics they miss what might be a small problem leading to a larger one. While this is a specific example, it is typically indicative of how talent management and client communications are handled. ” I beg to differ.

Metrics 252

Metrics Customer Experience Social Media Loyalty 252

AWS Machine Learning

NOVEMBER 15, 2024

ANLS is a metric used to evaluate the performance of models on visual question answering tasks, which measures the similarity between the model’s predicted answer and the ground truth answer. An AWS Identity and Access Management (IAM) role to access SageMaker. respectively, on the DocVQA test set. Overview of Meta Llama 3.2

Training 108

Training Metrics Effort Score Data 108

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. Part 1: Classification and extraction of documents.

Insurance 88

Insurance Analytics Industry e-support 88

AWS Machine Learning

NOVEMBER 15, 2024

Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles. As Principal grew, its internal support knowledge base considerably expanded.

Financial 121

Financial Groups Chatbots Self Service 121

InMoment XI

JANUARY 10, 2024

An omnichannel contact center is a customer service model that integrates and manages various communication channels in a unified and seamless manner. While both models involve managing customer interactions across various channels, there are distinct differences in their approaches. What is an Omnichannel Contact Center?

Contact Center 195

Contact Center Omni-Channel Customer Satisfaction Retail 195

ECXO

JULY 22, 2024

Strategies to boost adoption include: Interactive Demos and Documentation: Providing detailed documentation and hands-on training sessions. Personalized Assistance: Offering dedicated customer success managers for personalized support. Strategies include: Analytics Tools: Tracking key metrics to gain insights.

B2B 197

B2B Customer Experience e-support Self Service 197

AWS Machine Learning

NOVEMBER 13, 2024

Generative AI models can automate finding and extracting financial data from documents like 10-Ks, balance sheets, and income statements. FMs can summarize financial statements, highlighting key metrics found through trend analysis and providing insights. Amazon API Gateway manages and routes the incoming request from the UI.

Financial 100

Financial Analysis Trends Report 100

AWS Machine Learning

AUGUST 7, 2024

To find an answer, RAG takes an approach that uses vector search across the documents. Rather than scanning every single document to find the answer, with the RAG approach, you turn the texts (knowledge base) into embeddings and store these embeddings in the database. Generate questions from the document using an Amazon Bedrock LLM.

Knowledge Base 132

Knowledge Base Chatbots Metrics Conference 132

Totango

NOVEMBER 21, 2019

Luckily, there’s a measure for that, too: customer satisfaction metrics. Therefore, you should not only track customer satisfaction, but you should also empower your customer success team to take action based on the lessons these metrics teach you, customer satisfaction metrics. . Document how long onboarding takes.

Customer Satisfaction 92

Customer Satisfaction NPS Metrics Net Promoter Score 92

AWS Machine Learning

NOVEMBER 13, 2024

Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API. Alternatively, you could directly upload the dataset to an S3 bucket by using the AWS Management Console. For more information on managing credentials securely, see the AWS Boto3 documentation.

Management 106

Management Ecommerce Healthcare Training 106

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Q Business is a fully managed, generative artificial intelligence (AI) powered assistant that can address the challenges mentioned above by providing 24/7 support tailored to individual needs. Knowledge management: Amazon Q Business helps organizations use their institutional knowledge more effectively.

Employee Experience 100

Employee Experience Knowledge Base Wireless Chatbots 100

InMoment XI

AUGUST 19, 2024

Customer Experience ROI is a critical metric that measures the financial impact of enhancing customer experiences. These benefits, when translated into financial metrics, help justify investments in these customer experience initiatives. It involves tracking several key metrics that reflect the effectiveness of your CX strategies.

ROI 195

ROI Customer Experience Net Promoter Score Effort Score 195

AWS Machine Learning

OCTOBER 24, 2024

Broadly speaking, a retriever is a module that takes a query as input and outputs relevant documents from one or more knowledge sources relevant to that query. Document ingestion In a RAG architecture, documents are often stored in a vector store. You must use the same embedding model at ingestion time and at search time.

Knowledge Base 85

Knowledge Base Chatbots Metrics Report 85

AWS Machine Learning

JUNE 20, 2024

In addition, RAG architecture can lead to potential issues like retrieval collapse , where the retrieval component learns to retrieve the same documents regardless of the input. This makes it difficult to apply standard evaluation metrics like BERTScore ( Zhang et al.

Metrics 132

Metrics System Effort Score Knowledge Base 132

Ecrion

JULY 1, 2019

Are you managing a medium to a big-sized firm? Regardless of the size of your business, one thing is certain: you cannot do away without documents. Documentation is integral in any company’s success. And when we talk about documents, using design document templates will make your life easier.

Case Study 64

Case Study Social Media Metrics Study 64

AWS Machine Learning

SEPTEMBER 27, 2022

Today, we’re excited to announce self-service quota management support for Amazon Textract via the AWS Service Quotas console, and higher default service quotas in select AWS Regions. With this launch, we’re improving Amazon Textract support for service quotas by enabling you to self-manage your service quotas via the Service Quotas console.

Self Service 87

Self Service Management Metrics Government 87

BirdEye

NOVEMBER 18, 2024

Managing multiple properties comes with unique challenges – coordinating maintenance across locations and ensuring consistent tenant satisfaction. As tenant expectations evolve and property portfolios grow, traditional management methods often fall short. But how can property management businesses harness this potential?

Management 52

Management Multi-Channel Analysis Social Media 52

AWS Machine Learning

NOVEMBER 22, 2023

When a customer has a production-ready intelligent document processing (IDP) workload, we often receive requests for a Well-Architected review. To follow along with this post, you should be familiar with the previous posts in this series ( Part 1 and Part 2 ) and the guidelines in Guidance for Intelligent Document Processing on AWS.

Metrics 120

Metrics User Experience System Customers 120

AWS Machine Learning

NOVEMBER 20, 2024

By narrowing down the search space to the most relevant documents or chunks, metadata filtering reduces noise and irrelevant information, enabling the LLM to focus on the most relevant content. This approach narrows down the search space to the most relevant documents or passages, reducing noise and irrelevant information.

Knowledge Base 117

Knowledge Base Tools Policies Innovation 117

BirdEye

NOVEMBER 22, 2024

AI tools help real estate reputation management by turning reviews into revenue, converting feedback into leads, and maintaining your brand’s credibility across multiple platforms. Review management: AI monitors and responds to reviews across Zillow, Google, and real estate platforms. You’re not alone.

Tools 52

Tools Marketing Social Media Multi-Channel 52

AWS Machine Learning

SEPTEMBER 16, 2024

Workflow of RAG Orchestration The RAG orchestration generally consists of two steps: Retrieval – RAG fetches relevant documents from an external data source using the generated search queries. When presented with the search queries, the RAG-based application searches the data source for relevant documents or passages.

Policies 117

Policies System Data Metrics 117

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Culture 111

Culture System Metrics Resources 111

AWS Machine Learning

SEPTEMBER 25, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Knowledge Base 122

Knowledge Base Analysis Financial Data 122

AWS Machine Learning

OCTOBER 29, 2024

Observability refers to the ability to understand the internal state and behavior of a system by analyzing its outputs, logs, and metrics. For a detailed breakdown of the features and implementation specifics, refer to the comprehensive documentation in the GitHub repository.

Knowledge Base 112

Knowledge Base Metrics Feedback Data 112

AWS Machine Learning

MAY 30, 2024

To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedures, runbooks), which is currently scattered across multiple internal platforms (for example, Confluence sites and SharePoint folders).

Chatbots 128

Chatbots Knowledge Base Innovation Interaction 128

NICE inContact

MARCH 13, 2019

Why would I get a performance management tool as well?” Once we documented the process, we could train someone else to run it in my absence. This experience might sound crazy, but there many contact center managers reading this and nodding their heads because they’ve been there! But then – the macro broke!

Report 136

Report Management Average Handle Time Gamification 136

Comm100

MAY 28, 2020

As a manager, it is your responsibility to assess your company’s KPIs and use your findings to make any appropriate adjustments to your live chat team. Here are a few things to look for when studying this metric: • How many chats are agents accepting as opposed to rejecting or passing to other agents? Number of chats.

Average Handle Time 130

Average Handle Time Management eBook Effort Score 130

AWS Machine Learning

AUGUST 22, 2024

Verisk’s Discovery Navigator product is a leading medical record review platform designed for property and casualty claims professionals, with applications to any industry that manages large volumes of medical records. These medical records are mostly unstructured documents, often containing multiple dates of service.

Insurance 113

Insurance Report Analytics Data 113