ECXO

JULY 22, 2024

Last year, our team worked with Samsung to enhance the design and customer experience of their SDS and SDN product lines. By guiding users through core features and functionalities, companies can integrate their solutions into users’ daily workflows. Therefore, robust onboarding remains indispensable.

B2B 197

B2B Customer Experience e-support Self Service 197

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow.

Banking 87

Banking e-support Training Effort Score 87

AWS Machine Learning

NOVEMBER 20, 2024

Using generative AI allows businesses to improve accuracy and efficiency in email management and automation. In this post, we illustrate automating the responses to email inquiries by using Amazon Bedrock Knowledge Bases and Amazon Simple Email Service (Amazon SES), both fully managed services.

Knowledge Base 113

Knowledge Base Data Healthcare Innovation 113

AWS Machine Learning

OCTOBER 25, 2024

Businesses today face numerous challenges in managing intricate projects and programs, deriving valuable insights from massive data volumes, and making timely decisions. These hurdles frequently lead to productivity bottlenecks for program managers and executives, hindering their ability to drive organizational success efficiently.

Management 119

Management Effort Score Tools System 119

AWS Machine Learning

DECEMBER 2, 2022

“Intelligent document processing (IDP) solutions extract data to support automation of high-volume, repetitive document processing tasks and for analysis and insight. Customers spend a significant amount of time and effort identifying documents and extracting critical information from them for various use cases.

Insurance 83

Insurance Effort Score Analysis Training 83

AWS Machine Learning

OCTOBER 2, 2024

Personalization can improve the user experience of shopping, entertainment, and news sites by using our past behavior to recommend the products and content that best match our interests. or OIDC compliant IdP with AWS Identity and Access Management (IAM) to access your Amazon Q Business application.

Training 119

Training System User Experience Examples 119

AWS Machine Learning

NOVEMBER 22, 2024

Amazon Q Business is a conversational assistant powered by generative AI that enhances workforce productivity by answering questions and completing tasks based on information in your enterprise systems, which each user is authorized to access. The sample scripts samlapp.py and oidcapp.py in conjunction with simple_aq.py

Management 79

Management Policies Groups Transportation 79

Ecrion

FEBRUARY 27, 2020

In particular, your business might need document automation software. You might still be learning all about Document Creation 101. Couple that with an ideal and effective document design process. The good news is that you’ve come to the right article to get started with your document creation process.

Software 52

Software Case Study Social Media System 52

AWS Machine Learning

MAY 30, 2024

To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedures, runbooks), which is currently scattered across multiple internal platforms (for example, Confluence sites and SharePoint folders).

Chatbots 128

Chatbots Knowledge Base Innovation Interaction 128

AWS Machine Learning

NOVEMBER 30, 2023

Amazon SageMaker is a fully managed service that enables developers and data scientists to quickly and easily build, train, and deploy machine learning (ML) models at scale. This is also the place in SageMaker Studio where you will manage the endpoint. He focuses on helping customers design, deploy, and manage ML workloads at scale.

Interaction 129

Interaction User Experience Travel Resources 129

AWS Machine Learning

OCTOBER 7, 2024

By harnessing the power of generative AI and Amazon Web Services (AWS) services Amazon Bedrock , Amazon Kendra , and Amazon Lex , this solution provides a sample architecture to build an intelligent Slack chat assistant that can streamline information access, enhance user experiences, and drive productivity and efficiency within organizations.

Knowledge Base 101

Knowledge Base Resources Analytics System 101

AWS Machine Learning

NOVEMBER 13, 2024

By mapping image pixels to vector embeddings, these models can analyze and compare visual attributes such as color, shape, and size, enabling users to find similar images with specific attributes, leading to more precise and relevant search results. For more information on managing credentials securely, see the AWS Boto3 documentation.

Management 106

Management Ecommerce Healthcare Training 106

ECXO

AUGUST 19, 2024

Iterate Based on Insights : Use experiment findings to make data-driven decisions and continuously refine CX strategies. Document and Share Learnings : Share outcomes and insights across the organization to foster continuous improvement.

Customer Journeys 359

Customer Journeys Customer Experience Net Promoter Score Effort Score 359

Uniphore

JULY 21, 2021

According to Gartner, customer service leaders should focus on these seven knowledge management best practices for improved customer service. An “outside in” approach requires you to think about the user experience as you design, rather than just basic functionality.

Self Service 130

Self Service Customer Service Management Knowledge Base 130

Clarivate

DECEMBER 12, 2023

Case in point: FoundationIP , the first SaaS-based IP management solution, purpose built to increase IP team efficiency by leveraging automation and best in class country rules. It provides a flexible foundation for hyper-efficient IP management, helping you keep pace with growing demands.

Innovation 59

Innovation Management Roadmap System 59

Clarivate

MAY 21, 2024

Over the past year we engaged in several research projects, working closely across our data science, engineering, content and user experience teams and customer community to learn first-hand about the potential and the limitations of generative AI (GenAI).

Government 129

Government eBook User Experience Innovation 129

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

Technology 216

Technology Self Service Software Innovation 216

AWS Machine Learning

NOVEMBER 18, 2024

One of the key considerations while designing the chat assistant was to avoid responses from the default large language model (LLM) trained on generic data and only use the insurance policy documents. The ingestion workflow involves three key components: policy documents, embedding model, and OpenSearch Service as a vector database.

Insurance 105

Insurance Interaction Policies Knowledge Base 105

InMoment XI

MAY 30, 2024

Forrester states, “The XI platform’s strengths include knowledge-based/symbolic AI; genAI-based processes, including pre-processing and post-processing of data; document-level text mining; DevOps and text analytics embedded in other business applications; natural language understanding; and support for all relevant use cases.”

Analysis 195

Analysis Software Self Service Social Media 195

ProProfs Chat

NOVEMBER 29, 2019

By ensuring customer-centric service , the help desk enables businesses to create a rapport with end-users, maintain its image, and build customer loyalty. . Businesses exploit help desk management software to automate processes and to organize workflows. 12 Help Desk Management Best Practices. Document service SLA.

Management 85

Management User Experience Software Customer Centricity 85

AWS Machine Learning

NOVEMBER 22, 2023

When a customer has a production-ready intelligent document processing (IDP) workload, we often receive requests for a Well-Architected review. To build an enterprise solution, developer resources, cost, time and user-experience have to be balanced to achieve the desired business outcome.

Metrics 120

Metrics User Experience System Customers 120

Circular Edge

JUNE 27, 2023

Oracle PCMS Empowers Businesses with Enhanced Profitability and Cost Management Solutions What is PCMS Ideal for? PCMS is ideal for businesses that manage complex projects that involve multiple contracts, cost centers, and revenue streams. Includes tools for sharing project documents, milestones, and status updates.

Management 52

Management Financial Return on Investment Competitive Advantage 52

CSM Magazine

NOVEMBER 15, 2024

A robust knowledge base can empower your customers to find solutions on their own, reducing support requests and enhancing overall user experience. Zendesk Guide Zendesk Guide is a powerful, AI-powered solution that helps create a smart self-service experience.

Knowledge Base 52

Knowledge Base Customer Service Self Service Chatbots 52

AWS Machine Learning

JUNE 11, 2024

When a Neuron SDK is released, you’ll now be notified of the support for Neuron DLAMIs and Neuron DLCs in the Neuron SDK release notes, with a link to the AWS documentation containing the DLAMI and DLC release notes. In addition, this release introduces a number of features that help improve user experience for Neuron DLAMIs and DLCs.

Training 123

Training Resources Competitive Advantage System 123

Ecrion

SEPTEMBER 19, 2019

So, have you considered a solution like legal document preparation software? If not, recognize that document preparation software can improve your law firm’s productivity and customer service. Investing in document automation software is a worthwhile investment for many reasons. Build Your Own Templates.

Case Study 52

Case Study Software Study Return on Investment 52

AWS Machine Learning

DECEMBER 22, 2023

In particular, we cover the SMP library’s new simplified user experience that builds on open source PyTorch Fully Sharded Data Parallel (FSDP) APIs, expanded tensor parallel functionality that enables training models with hundreds of billions of parameters, and performance optimizations that reduce model training time and cost by up to 20%.

Training 125

Training User Experience Communication Data 125

AWS Machine Learning

JULY 3, 2024

Knowledge Bases for Amazon Bedrock is a fully managed capability that helps you securely connect foundation models (FMs) in Amazon Bedrock to your company data using Retrieval Augmented Generation (RAG). The query is then augmented to have the retrieved document chunks, prompt, and guardrails configuration.

Knowledge Base 129

Knowledge Base Policies Ecommerce Comparison 129

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. What is B2B Customer Experience?

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

Gainsight

OCTOBER 22, 2020

I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. This product experience is designed to reduce administrator effort and streamline the end-user experience.

Meeting 98

Meeting Management Roadmap Customer Centricity 98

AWS Machine Learning

JUNE 20, 2024

Counters and insights based on security events are calculated daily and used by users from multiple departments. Our goal was to improve the user experience of an existing application used to explore the counters and insights data. Data was made available to our users through a simplified user experience powered by an LLM.

Metrics 110

Metrics User Experience Examples Data 110

TechSee

SEPTEMBER 21, 2023

However, today’s early Generative AI solutions lack context, and deliver a poor user experience. These chatbots demanded a lot of effort from users and administrators. Rarely were either left with a very positive experience. The platform learns from user feedback, continuously improving with scale.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

AWS Machine Learning

OCTOBER 24, 2024

Broadly speaking, a retriever is a module that takes a query as input and outputs relevant documents from one or more knowledge sources relevant to that query. Document ingestion In a RAG architecture, documents are often stored in a vector store. You must use the same embedding model at ingestion time and at search time.

Knowledge Base 85

Knowledge Base Chatbots Metrics Report 85

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. Journey Managers.

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

Quadient

SEPTEMBER 30, 2022

What is Customer Communications Management. The way that a business communicates with its customers is a major factor in delivering a good customer experience. The way that a business communicates with its customers is a major factor in delivering a good customer experience. Customer Communications Management definition.

Communication 52

Communication Management Customer Journeys Omni-Channel 52

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. Journey Managers.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. Journey Managers.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

TechSee

JUNE 25, 2024

Deploying Generative AI in a safe, scalable, and effective manner requires elevating the AI’s training and memory management. Our recent post explores Sophie AI’s unique, multimodal approach to cognitive training and memory management. Not yet a TechSee customer? Schedule your demo today.

Self Service 124

Self Service Analysis Training Insurance 124