Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

C3Centricity

SEPTEMBER 10, 2017

Documentation. As with planning, documentation during and especially after the project is completed will align everyone behind it. The post 7 Essential Steps to Successful Business Projects (A Useful Roadmap) appeared first on c3centricity. Download the brochure and> contact me for more details.

Roadmap 120

Roadmap Course Groups System 120

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 89

Roadmap Effort Score Tips Survey 89

SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap? Product roadmap process.

Roadmap 96

Roadmap Effort Score How To Metrics 96

Help.com

NOVEMBER 16, 2015

The Trello board allowed us to create a roadmap of sorts where we categorized feature ideas and the sources of each suggestion. We considered each idea and moved them into lists like “future implementation” and “current roadmap” accordingly. One of the best features of Trello is its agile capability. Whether it’s Aha!,

Roadmap 100

Roadmap Feedback How To Customers 100

ECXO

MARCH 6, 2025

Some organizations create a detailed CX roadmap that estimates improvements in metrics like net retention rate, customer lifetime value, or average deal size as experience enhancements roll out. This group regularly reviews progress on the CX roadmap, monitors key metrics, and helps resolve any interdepartmental issues.

B2B 339

B2B Customer Journeys How To Effort Score 339

InMoment XI

JUNE 24, 2024

Key criteria might include: AI: ML-based, knowledge-based, or symbolic Generative AI: Pre and post-processing Deployment options Omnichannel data integration Security and regulatory compliance Strategy: This category assesses the vendor’s vision and roadmap. Product Roadmap: The planned future developments and improvements.

Analytics 195

Analytics How To Roadmap Knowledge Base 195

InMoment XI

OCTOBER 7, 2024

Conversational Insights on Particular Areas of a Document: Speaker-specific insights for targeted agent training and customer understanding 4. Contact us or a dedicated account manager if you want to learn more. InMoment has shared its press and release notes, highlighting its technological advancements and industry leadership.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

Totango

OCTOBER 30, 2024

Partner with product to understand how customer usage tracks to valued outcomes and how customer needs impact roadmap decisions and commercialization strategy. When you plan for expansion, all levers need to be aligned to what the customer deems value: Are customer outcomes clear and documented in onboarding?

Roadmap 62

Roadmap Sales Measurement Tips 62

Amity

APRIL 16, 2018

Deciding how much of your product roadmap - if any - to show your customers can be an area of uncertainty. Your product roadmap is your company’s high-level and strategic goals documented, along with an execution strategy that communicates how you plan on getting there. Be Transparent. Finally, manage expectations.

Roadmap 69

Roadmap Feedback Customers Course 69

AWS Machine Learning

FEBRUARY 28, 2025

Which projects are currently behind schedule in the Q3 roadmap? Amazon Q Business strictly enforces the document permissions set in its data source. For more information, refer to document-level sync reports. Is the mobile app launch on track for the planned date? Has the marketing plan been completed? Lokesh Chauhan is a Sr.

Resources 67

Resources Report Data Connections 67

Interactions

NOVEMBER 6, 2024

Discovery and implementation Implementation with an off-the-shelf solution may include self-guided materials and documentation and some hours of assistance for a near-DIY build. Working with a team like Interactions also prevents knowledge gaps when internal experts leave.

Contact Center 62

Contact Center Self Service Roadmap Analytics 62

CSM Magazine

NOVEMBER 6, 2024

Start with a project management plan template that includes: A detailed scope statement outlining deliverables A work breakdown structure dividing tasks into manageable work packages A resource management plan allocating team members effectively Your project plan is a living document that will guide every decision and action moving forward.

Customer Satisfaction 52

Customer Satisfaction Management How To Guidelines 52

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Why is your product roadmap important? Building a product roadmap is one thing.

Roadmap 52

Roadmap Analytics Analysis User Experience 52

Gainsight

SEPTEMBER 1, 2022

So a product roadmap serves as a tool for alignment: it’s a strategy-first, visual document that communicates what type of problem a product solves, how, and for whom. Yet because product roadmaps are living, breathing documents that can and should evolve, it can be frustrating to construct them. Let’s break them down.

Roadmap 52

Roadmap Data Net Promoter Score Analytics 52

CSM Practice

JUNE 24, 2021

How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. Shifting the Product Roadmap Ownership to Customer Success. What is a product roadmap? 3-Phase Customer Success Product Roadmap Strategy.

Roadmap 59

Roadmap Customer Success Customer Centricity Feedback 59

SurveySparrow

DECEMBER 29, 2023

To ensure your business consistently delivers an impressive CX, a well-structured plan, or a customer experience roadmap, is vital. What is the Customer Experience Roadmap? A customer experience roadmap is a strategic plan that outlines the steps a business will take to enhance its customer experience.

Roadmap 52

Roadmap Net Promoter Score Customer Journeys Customer Experience 52

AWS Machine Learning

MAY 30, 2024

To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedures, runbooks), which is currently scattered across multiple internal platforms (for example, Confluence sites and SharePoint folders).

Chatbots 129

Chatbots Knowledge Base Innovation Interaction 129

Gainsight

SEPTEMBER 20, 2019

As you complete the exercise above for each issue and product opportunity, thoroughly document your findings. As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.), The post Use This Framework to Unblock Your Product Roadmap appeared first on Customer Success Software | Gainsight.

Roadmap 58

Roadmap Exercises Sales Marketing 58

Customer Bliss

APRIL 4, 2018

Use this knowledge to identify the capabilities and roadmap you’ll need to identify the capabilities and the roadmap that you’ll all build together to get to the place where the company needs you to be to be. Leverage the knowledge of your needs from peers. CustExp Click To Tweet.

Chief Customer Officer 131

Chief Customer Officer Customer Journeys B2C Roadmap 131

BlueOcean

SEPTEMBER 30, 2018

It’s a dynamic document that, like your partnership, requires time and attention. Because the contact center SOW is a roadmap, which will need to be adjusted every time you and your partner go down a new road together, there needs to be regular communication to ensure alignment of expectations. Keep It Evergreen: Adjust and Realign.

Contact Center 192

Contact Center Automotive Metrics Roadmap 192

Customer Bliss

JULY 26, 2018

Around the 2-year mark, after William spent more time working together with his team and agency partners, they started to flesh out agency roadmaps to clarify roles and communication processes. Document the process. We can’t forget how important documentation is when it comes to implementing a new strategy!

Government 111

Government Chief Customer Officer How To Roadmap 111

InMoment XI

SEPTEMBER 3, 2024

Product Development and Feedback Organizations can gather valuable feedback on existing products and services, providing insights that can inform product roadmaps and future development. This process can help identify emerging trends, consumer preferences, and unmet needs that can guide the product development process.

Analytics 195

Analytics Data Social Media Average Handle Time 195

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. The more challenging aspect of a digital transformation is modifying the processes and procedures that have been in place for many decades.

Contact Center 138

Contact Center Strategy Roadmap Consulting 138

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 137

Roadmap Competitive Advantage Innovation Self Service 137

ijgolding

APRIL 19, 2017

The purpose and ambition of any company ‘should’ be made clear in the creation and documentation of its strategy – strategy being defined as ‘a plan of action designed to achieve a long-term or overall aim’. It is a guide, a roadmap, a set of boundaries by which the business will function.

Strategy 191

Strategy Customer Experience Customer Centricity How To 191

GetFeedback

JULY 19, 2019

They are documenting their satisfactory experiences, and they are giving you operational nuggets of insight. They’re giving you a roadmap to fix whatever it is that ails your business. But they are doing something. Look for trends in their experiences. Middling reviews are authentic. Be thankful for the 5% that do.

Data 262

Data How To Social Media Effort Score 262

ChurnZero

DECEMBER 6, 2024

These outcomes include: Roadmaps for designing and developing future CS programs. Anything that influences the customer forward in their journey to value, then renewal and beyond, should be documented. Its a new endeavor, and there arent currently many resources that explain how to begin implementing effective digital CS programs.

Customer Journeys 52

Customer Journeys Customer Success Touchpoint Social Media 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

UJET

JUNE 4, 2021

Get the jump on your competitors by downloading our free Digital Transformation Roadmap. They’ll understand that no framework and ensuing roadmap, however perfect, will account for everything that will happen during the digital transformation process. Frameworks to Roadmaps: How the Transformational Rubber Meets the Road.

Contact Center 121

Contact Center Roadmap Leadership Competitive Advantage 121

Avaya

APRIL 15, 2019

For more information on how AI improves customer experience, read There’s Nothing Artificial About It: AI and analytics document significantly better digital experiences for customers , or view Learn How a 95% Increase in Customer Wins is Possible with DCX+AI.

Roadmap 47

Roadmap Customer Experience Self Service Chatbots 47

delighted

MAY 20, 2024

No matter your role or industry, web surveys make it easy for you to uncover customer preferences and pain points, and validate your product roadmap. Web surveys for all use cases Collect feedback on specific pages, user flows, or features on your site.

Survey 92

Survey Roadmap Ecommerce NPS 92

SurveyGizmo

AUGUST 10, 2020

Mozilla also targets smaller random groups to provide insights on product changes and their internet experience in general, which helps decision-makers in Product Management and Engineering decide on the roadmap. This helps them drive product roadmap and development. Better Customer Satisfaction.

Feedback 98

Feedback Roadmap Customer Satisfaction Knowledge Base 98

C3Centricity

NOVEMBER 4, 2019

If you don't even have a written document clearly describing them, then use C3Centricity's 4W Template until you develop your own. It's fun, inspiring and a useful roadmap for your customer centric journey. . #CEX #CRM #CustomerCentricity Click To Tweet. Take a look at your target consumer description or persona / avatar.

Customer Centricity 179

Customer Centricity Brands Advertising Consumers 179

Qualtrics

APRIL 25, 2019

This is alongside the well-documented benefits of D&I, such as improved productivity, creativity, and employee and customer satisfaction. Roseboro stated we need a new roadmap for D&I — a roadmap that goes from passive exclusion to active inclusion, and which is tailored to satisfy employee demands and capabilities.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40

PeopleMetrics

MARCH 25, 2022

The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. Product roadmapping. Product or service roadmap boards. Gathering market intelligence. Strategic direction adjustments. Marketing messaging strategy. Pricing changes.

Roadmap 118

Roadmap Feedback B2B Survey 118

DCX

JANUARY 7, 2025

Use it to: Cut through the noise and focus on what really matters to customers Link CX initiatives directly to business outcomes Get practical steps to increase leadership buy-in Turn customer feedback into actionable improvements Build a results-focused CX roadmap Take 30 minutes to complete this assessment. Who owns the results?

Customer Experience 52

Customer Experience Leadership Effort Score Metrics 52