AWS Machine Learning

FEBRUARY 20, 2025

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Verisk has embraced this technology and developed its own PAAS AI, which provides an enhanced self-service capability to the PAAS platform. This transparency helped Verisk identify areas where document restructuring was needed.

Knowledge Base 104

Knowledge Base Insurance Guidelines Innovation 104

AWS Machine Learning

MARCH 19, 2025

Join us as we explore how your organization can leverage this transformative technology to drive innovation and boost employee productivity. This architecture allows users to leverage Amazon Bedrocks generative AI capabilities directly from within the Office suite, enabling enhanced productivity and insights within their existing workflows.

Automotive 91

Automotive Examples Resources Analytics 91

InMoment XI

JANUARY 9, 2024

How Has the B2B Customer Experience Evolved? The evolution of B2B customer experience has been influenced by various factors, including advancements in technology, changes in buyer behavior, and shifts in business practices. B2B companies that offer a customized eCommerce experience tend to outsell their competitors by 30%.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

AWS Machine Learning

NOVEMBER 19, 2024

Organizations possess extensive repositories of digital documents and data that may remain underutilized due to their unstructured and dispersed nature. Information repository – This repository holds essential documents and data that support customer service processes.

Knowledge Base 93

Knowledge Base Management Customer Satisfaction Policies 93

AWS Machine Learning

NOVEMBER 18, 2024

InsuranceDekho uses cutting-edge technology to simplify the insurance purchase process for all users. One of the key considerations while designing the chat assistant was to avoid responses from the default large language model (LLM) trained on generic data and only use the insurance policy documents.

Insurance 101

Insurance Interaction Policies Knowledge Base 101

AWS Machine Learning

NOVEMBER 27, 2022

For newer documents, Amazon Kendra tabular search will work by default. For existing HTML pages that contain tables, you can either update the document and sync (if you only have a few documents), or reach out to AWS Support. To learn more about Amazon Kendra, visit the Amazon Kendra product page. About the authors.

Travel 94

Travel User Experience Data Innovation 94

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 121

Knowledge Base Analytics Tools Data 121

AWS Machine Learning

JANUARY 13, 2025

As enterprises continue to grow their applications, environments, and infrastructure, it has become difficult to keep pace with technology trends, best practices, and programming standards. Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools.

Innovation 96

Innovation Knowledge Base Policies Guidelines 96

CSM Magazine

DECEMBER 17, 2024

In the context of GitHub, localization means modifying the interface, documentation, and tools so they can be effectively used by non-English speakers or those from different cultural backgrounds. Enhancing User Experience A localized platform makes users feel more comfortable and reduces the learning curve.

Culture 52

Culture User Experience Guidelines Innovation 52

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow.

Banking 87

Banking e-support Training Effort Score 87

AWS Machine Learning

FEBRUARY 12, 2025

The evaluation of large language model (LLM) performance, particularly in response to a variety of prompts, is crucial for organizations aiming to harness the full potential of this rapidly evolving technology. Balance quality metrics (correctness, completeness) with user experience metrics (helpfulness, coherence).

e-support 88

e-support Comparison Metrics Analysis 88

AWS Machine Learning

MAY 24, 2023

Intelligent document processing (IDP) is a technology that automates the processing of high volumes of unstructured data, including text, images, and videos. Natural language processing (NLP) is one of the recent developments in IDP that has improved accuracy and user experience. You can also choose g5.48xlarge or p4de.24xlarge

Banking 86

Banking System Insurance Interaction 86

AWS Machine Learning

DECEMBER 3, 2024

The challenge: Resolving application problems before they impact customers New Relic’s 2024 Observability Forecast highlights three key operational challenges: Tool and context switching – Engineers use multiple monitoring tools, support desks, and documentation systems.

Customer Experience 100

Customer Experience Ecommerce Analysis System 100

AWS Machine Learning

FEBRUARY 10, 2025

Current challenges faced by enterprises Modern enterprises face numerous challenges, including: Managing vast amounts of unstructured data: Enterprises deal with immense volumes of data generated from various sources such as emails, documents, and customer interactions.

Financial 66

Financial Software Analysis Innovation 66

AWS Machine Learning

FEBRUARY 19, 2025

To use Automated Reasoning checks, you first create an Automated Reasoning policy by encoding a set of logical rules and variables from available source documentation. Automated Reasoning checks deliver deterministic verification of model outputs against documented rules, complete with audit trails and mathematical proof of policy adherence.

Financial 75

Financial Policies Insurance Guidelines 75

Clarivate

MAY 21, 2024

Over the past year we engaged in several research projects, working closely across our data science, engineering, content and user experience teams and customer community to learn first-hand about the potential and the limitations of generative AI (GenAI).

Government 129

Government eBook User Experience Innovation 129

CSM Magazine

DECEMBER 10, 2024

Provide Self-Service Options and Accessible Documentation While personalized support is crucial, cryptocurrency businesses should also invest in self-service options to address common customer inquiries. Continuous training ensures that support agents stay up-to-date with the latest trends and technologies in the cryptocurrency space.

Self Service 52

Self Service Customer Service Multi-Channel Exceptional Customer Service 52

AWS Machine Learning

OCTOBER 23, 2024

Generative AI is set to revolutionize user experiences over the next few years. By automating document ingestion, chunking, and embedding, it eliminates the need to manually set up complex vector databases or custom retrieval systems, significantly reducing development complexity and time.

Connections 90

Connections Knowledge Base Resources Data 90

AWS Machine Learning

DECEMBER 2, 2022

“Intelligent document processing (IDP) solutions extract data to support automation of high-volume, repetitive document processing tasks and for analysis and insight. Customers spend a significant amount of time and effort identifying documents and extracting critical information from them for various use cases.

Insurance 83

Insurance Effort Score Analysis Training 83

AWS Machine Learning

MAY 30, 2024

To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedures, runbooks), which is currently scattered across multiple internal platforms (for example, Confluence sites and SharePoint folders).

Chatbots 123

Chatbots Knowledge Base Innovation Interaction 123

AWS Machine Learning

DECEMBER 10, 2024

This integration allows employees to manage their time off requests seamlessly in Amazon Q Business without having to switch between different applications, improving productivity and user experience. The following screenshot shows all the plugins available for end-user.

CRM 90

CRM System Customer Relationship Management Examples 90

AWS Machine Learning

FEBRUARY 6, 2025

Aetions technology Aetion is a healthcare software and services company that uses the science of causal inference to generate real-world evidence on the safety, effectiveness, and value of medications and clinical interventions. Extracts of AEP documentation, describing each Measure type covered, its input and output types, and how to use it.

Healthcare 70

Healthcare Knowledge Base Measurement Analytics 70

AWS Machine Learning

NOVEMBER 13, 2024

In ecommerce, visual search technology revolutionizes how customers find products by enabling them to search for products using images instead of text. A reverse image search engine enables users to upload an image to find related information instead of using text-based queries. Replace with the name of your S3 bucket.

Management 109

Management Ecommerce Healthcare Training 109

InMoment XI

JUNE 14, 2022

The second NPS survey question is just as important, if not more so, than the score itself because this qualitative data tells you what you need to do to improve end user experience. NPS gives you a glimpse into the minds and hearts of your end users. New features can bring complexity — the bain of end user ease.

Metrics 195

Metrics Net Promoter Score Effort Score NPS 195

Calabrio

FEBRUARY 24, 2020

With the introduction of Calabrio ONE version 11 in 2019, we offer a reimagined WEM user experience designed with humans in mind. As we continue this momentum in 2020, we will be steadfast in our commitment to our customers and transformative WEM user experiences. Click here to read the full report.

Self Service 32

Self Service Engagement Management Contact Center 32

Kayako

JANUARY 24, 2018

We predict it’s the technology they choose that will reflect how close they want to get to their customers. Navigate the trends: Customer-centric through a customer experience strategy. Consumers want a messaging experience over live chat. What will make a business more customer-centric than the next one?

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

InMoment XI

MAY 30, 2024

Forrester states, “The XI platform’s strengths include knowledge-based/symbolic AI; genAI-based processes, including pre-processing and post-processing of data; document-level text mining; DevOps and text analytics embedded in other business applications; natural language understanding; and support for all relevant use cases.”

Analysis 195

Analysis Software Self Service Social Media 195

AWS Machine Learning

FEBRUARY 21, 2025

Lower latency: Direct retrieval of cached answers provides near-instantaneous responses for known queries, improving the overall user experience. The semantic cache serves as a growing repository of trusted responses, continuously improving the solutions reliability while maintaining efficiency in handling user queries.

Knowledge Base 111

Knowledge Base Conference Examples Data 111

AWS Machine Learning

JANUARY 28, 2025

As businesses increasingly use large language models (LLMs) for these critical tasks and processes, they face a fundamental challenge: how to maintain the quick, responsive performance users expect while delivering the high-quality outputs these sophisticated models promise.

User Experience 70

User Experience Metrics System Strategy 70

AWS Machine Learning

MARCH 18, 2025

You can create multiple guardrails tailored to different use cases and apply them across multiple foundation models (FMs), improving user experiences and standardizing safety controls across generative AI applications. He cares about making the world a better place through technology and loves being part of this journey.

Policies 79

Policies Interaction Government Resources 79

Ecrion

FEBRUARY 27, 2020

It can be intimidating to try and keep up with all the new devices and technologies. In particular, your business might need document automation software. You might still be learning all about Document Creation 101. Couple that with an ideal and effective document design process.

Software 52

Software Case Study Social Media System 52

Inbenta

APRIL 29, 2020

This short timeframe is made possible by: An API with a multitude of proven functionalities; A proprietary and patented NLP technology developed and perfected over the course of 15 years by our in-house Engineers and Linguists; A well-established development process. Poor technical documentation.

Chatbots 140

Chatbots Knowledge Base eBook Resources 140

AWS Machine Learning

OCTOBER 2, 2024

Personalization can improve the user experience of shopping, entertainment, and news sites by using our past behavior to recommend the products and content that best match our interests. The confusion stems from the fact that your company also publishes internal company information and documentation on Confluence, Box, and a wiki.

Training 113

Training System User Experience Examples 113

AWS Machine Learning

SEPTEMBER 5, 2024

Many organizations struggle to consistently create and effectively evaluate their prompts across their various applications, leading to inconsistent performance and user experiences and undesired responses from the models. For more information on the types of nodes supported, check the Node types in prompt flow documentation.

Management 129

Management Effort Score User Experience Examples 129

InMoment XI

SEPTEMBER 25, 2024

This technology supports a wide array of applications, from voice-activated assistants and chatbots to sophisticated text analysis tools and language translation services. As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation.

Data 195

Data Social Media Net Promoter Score Analysis 195

AWS Machine Learning

MARCH 14, 2025

As these AI technologies become more sophisticated and widely adopted, maintaining consistent quality and performance becomes increasingly complex. Maintain clear documentation of evaluation jobs, including the metrics selected and improvements implemented based on results. Adewale Akinfaderin is a Sr.

Knowledge Base 81

Knowledge Base Metrics System Comparison 81

AWS Machine Learning

NOVEMBER 22, 2023

When a customer has a production-ready intelligent document processing (IDP) workload, we often receive requests for a Well-Architected review. To build an enterprise solution, developer resources, cost, time and user-experience have to be balanced to achieve the desired business outcome.

Metrics 111

Metrics User Experience System Customers 111