ViiBE Blog

MAY 13, 2021

Other contact centers are now implementing AI chatbots to handle initial contact with customers, passing the conversation to a human customer agent when necessary. Virtual Call Center. ViiBE integrates easily into your pre-existing call center technology. How to use call center technology effectively?

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Call Center Technology Virtual Call Center Contact Center 52

ViiBE Blog

APRIL 30, 2021

With ViiBE’s video chat, your customer can also easily share documents with your agent. ViiBE’s expertise call routing helps the support agent put the customer in touch with the right expert from the beginning. You can also create a virtual call center with your own agents spread across the globe. Contact us!

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Video Customer Service Virtual Call Center How To 52

Magellan Solutions

JUNE 29, 2021

This is the proper documentation of medical history. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. Medical outsourcing picked up because of the shortage of qualified medical practitioners.

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Call Center Healthcare Virtual Call Center Insurance 52

Magellan Solutions

APRIL 5, 2021

This is the proper documentation of medical history. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. Medical outsourcing picked up because of the shortage of qualified medical practitioners.

Healthcare 52

Healthcare Virtual Call Center Call Center Comparison 52

Talkdesk

SEPTEMBER 19, 2016

Nowadays, we’re signing documents seamlessly and virtually online, via cloud-based software. Times are changing behind the scenes in the call center world, as well. The last few years have seen many call centers taking the leap from on-site hardware to innovative, scalable, and resilient cloud-based call center solutions.

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Call Center Virtual Call Center Call Center Solutions Software 40

ViiBE Blog

MAY 4, 2021

Measuring FCR can be done manually or by call center software such as ViiBE. ViiBE makes tracking FCR and other call center metrics in real-time easier than ever. You can manage ViiBE’s virtual call center remotely from anywhere in the world using the built-in KPI trackers that measure FCR in real-time.

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First Call Resolution Call Center Virtual Call Center Knowledge Base 52

ViiBE Blog

JUNE 1, 2021

You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. ViiBE allows users to communicate via text chat, share their screen, and share photos and documents. ViiBE’s flexibility and ease of use make it ideal for customer service uses.

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Self Service Net Promoter Score Knowledge Base Omni-Channel 52