Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

Optimove

JANUARY 14, 2025

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights iGaming Pulse highlights the importance of player retention for sports betting operators, with data from the 2023-2024 NFL season showing significant dips in player activity during key moments like playoffs and championships.

Gamification 52

Gamification Sports Loyalty Groups 52

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives.

Connections 52

Connections Gamification Marketing CRM 52

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 59

Gamification Multi-Channel Sports CRM 59

Optimove

JANUARY 20, 2025

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: OptiLive is a critical solution for sportsbook operators to maximize the growing in-play betting market. AI-Driven Gamification designed to increase player engagement and retention through personalized gaming experiences.

Sports 75

Sports CRM Marketing Gamification 75

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

Gamification 52

Gamification Multi-Channel Sports Measurement 52

Vonage

JULY 22, 2016

Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Though, scoring is not just a gamification need. On the board.

Contact Center 0

Contact Center Gamification Competitive Advantage Study 0

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Guide to Advanced Customer Segmentation Download Now >> 1.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Optimove

AUGUST 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: The “Goldilocks Zone” is just right — ensuring that players are neither bored with too-easy tasks nor frustrated by tasks that are too hard. This ideal balance, the Goldilocks Zone, is crucial for successful gamification.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

Optimove

MARCH 3, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With players having an abundance of options, iGaming operators must find ways to keep players engaged and active in the long run. Download Now 10. Explore the proven strategies below to increase engagement, loyalty, and retention.

Strategy 52

Strategy Gamification Loyalty Innovation 52

Optimove

DECEMBER 17, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Q4, or the fourth quarter of the financial year, is crunch time. 4 – Gamify the Festive Fun Bring the fun holiday spirit alive with AI-Orchestrated Gamification , to make every interaction even more enjoyable and rewarding.

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

Optimove

MARCH 13, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With bettor participation skyrocketing, now is the time for gaming operators to refine their engagement and retention strategies to maximize revenue and long-term customer loyalty.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

Team Support

MAY 17, 2019

The more formal definition – gamification – is essentially a tactic used by the customer support industry to incentivize agents to reach specific (yet often arbitrary) goals put in place by leadership. Below are 3 reasons why gamification is a bad strategy for B2B customer support.

Gamification 49

Gamification B2B B2C Infographics 49

Optimove

DECEMBER 3, 2024

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: In-play sports betting is transforming the industry, offering huge revenue potential. Check out our AI-Orchestrated Gamification Solution and stay tuned for more updates! Key takeaways: In-play betting market projected to hit $70.73

Sports 52

Sports How To Gamification Tips 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

Optimove

JANUARY 28, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: OptiLive is a game-changer for scaling CRM-powered live sports marketing and creating memorable experiences that drive results. How AI is Transforming CDPs Download Now>> FAQ #8 – How does OptiLive work with Optimove?

Sports 59

Sports CRM Gamification Tips 59

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. ” Download Now: 9 creative email tactics Download Now>> #3.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Vonage

JANUARY 20, 2016

To ensure your agents don’t have to switch back and forth between the CRM system and a separate telephony application, your phone system should work seamlessly through your web browser and not require that a separate application be downloaded and installed. Includes gamification features.

CRM 120

CRM Sales Gamification Call Center 120

CSM Magazine

FEBRUARY 19, 2025

Challenge 3: User Engagement and Motivation Mental health apps often see high initial downloads and interest, particularly when users are seeking immediate stress relief or coping strategies. Solution Gamification and Rewards Systems Incorporate points, badges, or progress trackers to mark therapy milestones or consistent app usage.

Healthcare 52

Healthcare Exercises Gamification Policies 52

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. The big takeaway: Gamification works because it makes the boring stuff fun. Download the Free Guide Unf*ck Your CX: NPS Is Lying to You Why it matters: Let’s be real: NPS has been CX’s golden child for way too long.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Captain Up: Uses AI to offer gamification technologies that enhance player engagement and retention through personalized rewards.

CRM 59

CRM Gamification ROI Loyalty 59

Vonage

FEBRUARY 7, 2017

For example, more and more businesses are using gamification tools such as Motivate, which is designed to promote best practices and productivity among contact centre employees. With numbers like that, it’s unsurprising that customer service suffers. The fix: Invest in programmes designed to keep your employees enthusiastic and engaged.

Customer Service 120

Customer Service Self Service How To Gamification 120

Playvox

FEBRUARY 13, 2024

Gamification: Sometimes A Contact Center Can Be All Fun And Games Contact center gamification includes a range of tactics to incorporate friendly competition, recognition, and a sense of achievement. Gamification breaks up the daily routine while promoting team collaboration. The gamification software Kahoot!,

Contact Center 88

Contact Center Gamification Measurement Training 88

CX Accelerator

APRIL 11, 2018

Karin's developed this FREE communication tool (you can download here) to help you have weekly discussions with your employees to be sure everyone is focused on what matters most. Use your CX data to understand what matters most to your customers and identify a few key behaviors that your team must do every day to make them happen.

Customer Experience 140

Customer Experience Effort Score Exercises Wireless 140

Playvox

FEBRUARY 8, 2022

contact centers, the comprehensive ContactBabel report includes facts, data, and analyses of CX management technology and strategy with sections on remote working, agent engagement and gamification, CX measurement and improvement, and benchmarking metrics. Download your free copy of the 2022 US Contact Center Decision-Makers’ Guide now.

Contact Center 83

Contact Center Report Gamification NPS 83

Optimove

SEPTEMBER 16, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: Understanding how European lotteries leverage digital strategies and personalization is crucial for U.S. Implement gamification and loyalty programs for deeper player engagement. Download Now: All you need to know about mobile marketing Download Now>> 3.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

Playvox

FEBRUARY 20, 2024

Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. We would not have been able to make the progress we have without Playvox WFM,” summarized Anokhee Mepani, Director of Global Operations / Technical Services, at MongoDB.

Management 88

Management Gamification Contact Center Policies 88

Optimove

SEPTEMBER 17, 2024

See the difference control groups make in this guide Download Now Why it matters: Meet Optimove at SBC, visit us, and learn how to increase player lifetime value and fuel growth. Find us at Booth D120, where we’re showcasing a range of exciting activities, including some of the following: 1.

CRM 64

CRM Meeting Marketing Conference 64

Influitive

JUNE 2, 2015

Our IT customers love the gamification aspects in our hub,” said Angela. Download this study to learn how companies that utilize advocate marketing have successfully harnessed the power of their advocates and influencers to maximize the potential of their product reviews. Download the study now.

B2B 72

B2B Tips Gamification Study 72

Comm100

SEPTEMBER 22, 2016

How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. Free Download] Live Chat Scripts to Make Stellar Agents. Download Now. Loyalty 3.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

Optimove

SEPTEMBER 3, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: With stricter requirements from mailbox providers, marketers must now demonstrate agility, both technically and creatively, to maintain inbox placement and drive engagement.

eBook 52

eBook Gamification Policies Guidelines 52

CSM Magazine

APRIL 15, 2021

Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. One of the most engaging and effective methods is gamification and this works well when agents are spread across multiple locations or increasingly, working from home. and “What are our core values?” About the Author.

Gamification 52

Gamification eBook Multi-Channel Brands 52

Lithium

MAY 7, 2024

After you request a download, the downloaded file remains available for 24 hours. The Change Log retains up to 18 months of historical data, so if you need to keep a longer record of changes made, download Change Log data regularly. conversations are now automatically detected within the comments.

Self Service 52

Self Service Social Media Gamification Customer Care 52

AWS Machine Learning

JANUARY 9, 2024

To download the model weights and tokenizer, request access to Llama and accept their license. The uncompressed model will be downloaded to local_model_path as a result of running the aforementioned code. Access to Llama 2, using the same email ID that you used to sign up for Hugging Face.

How To 137

How To Gamification Resources Training 137

inSided

OCTOBER 2, 2019

This user-generated content is also ideal for hitting Google's organic search criteria—meaning you can easily drive a lot of traffic to your community— download our eBook for more info. Download 5 rules for Customer Success in the age of self-service. What’s more?

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

Optimove

APRIL 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Euro 2024, June 14th to July 14th, 2024, in Germany, represents a major opportunity for brands to attract and retain new players. How to prevent churn and reactivate customer Download Now >> 2.

Gamification 59

Gamification Sports Engagement Strategy 59

CSM Magazine

DECEMBER 12, 2019

All you have to do is download a forex demo account and start making transactions. Gamification in the Decision-Making Process. Experts agree that leaders can align each action’s immediate return with the value of its long-term consequences through gamification.

Training 52

Training Tools Gamification Strategy 52