Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Guide to Advanced Customer Segmentation Download Now >> 1.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

Gamification 52

Gamification Multi-Channel Sports Measurement 52

Optimove

MARCH 3, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With players having an abundance of options, iGaming operators must find ways to keep players engaged and active in the long run. Player retention requires a strategic balance of personalized experiences, data-driven insights, and ongoing tailored interactions.

Strategy 52

Strategy Gamification Loyalty Innovation 52

Optimove

AUGUST 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: The “Goldilocks Zone” is just right — ensuring that players are neither bored with too-easy tasks nor frustrated by tasks that are too hard. This ideal balance, the Goldilocks Zone, is crucial for successful gamification.

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Gamification Engagement Sports Multi-Channel 52

Optimove

DECEMBER 3, 2024

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: In-play sports betting is transforming the industry, offering huge revenue potential. billion by 2029, according to Mordor Intelligence , live betting stands out for its dynamic and interactive nature that cultivates sports enthusiasts across the globe.

Sports 52

Sports Gamification How To Tips 52

Optimove

DECEMBER 17, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Q4, or the fourth quarter of the financial year, is crunch time. 4 – Gamify the Festive Fun Bring the fun holiday spirit alive with AI-Orchestrated Gamification , to make every interaction even more enjoyable and rewarding.

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. ” Download Now: 9 creative email tactics Download Now>> #3.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Team Support

MAY 17, 2019

The more formal definition – gamification – is essentially a tactic used by the customer support industry to incentivize agents to reach specific (yet often arbitrary) goals put in place by leadership. Below are 3 reasons why gamification is a bad strategy for B2B customer support.

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Gamification B2B B2C Infographics 49

Optimove

JANUARY 28, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: OptiLive is a game-changer for scaling CRM-powered live sports marketing and creating memorable experiences that drive results. Before operators start using OptiLive, its essential to understand its potential to transform player interaction and engagement in real-time.

Sports 59

Sports CRM Gamification Tips 59

Vonage

JANUARY 20, 2016

CTI adapters- and the call center software that powers them- also open on-screen pop ups for agents that include incoming caller information – and even case information pulled from the CRM – allowing your agents to personalize each customer interaction. Includes gamification features.

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CRM Sales Gamification Call Center 120

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. The big takeaway: Gamification works because it makes the boring stuff fun. Each email comes with practical tips and challenges that I could apply immediately in my day-to-day interactions. Get personal: People want to feel like you see them.

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NPS Gamification Effort Score Customer Centricity 52

Vonage

FEBRUARY 7, 2017

For example, more and more businesses are using gamification tools such as Motivate, which is designed to promote best practices and productivity among contact centre employees. Interactive voice response (IVR) software, for example, is ideal for organisations that want to offer a more effective, meaningful self-service experience.

Customer Service 120

Customer Service Self Service How To Gamification 120

Playvox

FEBRUARY 13, 2024

They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction. However, those can be confusing for agents because, although they want to be productive, faster interactions are not always better for customer experience and satisfaction.

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Contact Center Gamification Measurement Training 88

Playvox

FEBRUARY 20, 2024

Finally, the natural learning that may take place from listening to a co-worker handle a difficult interaction, can be invaluable to it is important to somehow duplicate that learning as remote work becomes the standard at many organizations. Overall, remote work has redefined how we collaborate and do business.

Management 88

Management Gamification Contact Center Policies 88

Optimove

SEPTEMBER 16, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: Understanding how European lotteries leverage digital strategies and personalization is crucial for U.S. Implement gamification and loyalty programs for deeper player engagement. Download Now: All you need to know about mobile marketing Download Now>> 3.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

Comm100

SEPTEMBER 22, 2016

In this book, customer service expert Jeff Toister points out the many reasons representatives fail to deliver excellent service, from specific interactions with customers to organization-wide issues. How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. Download Now. Loyalty 3.0:

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Customer Service Case Study Gamification Culture 100

inSided

OCTOBER 2, 2019

Online communities give your users a transparent platform to interact and share best practices with each other—and you. This user-generated content is also ideal for hitting Google's organic search criteria—meaning you can easily drive a lot of traffic to your community— download our eBook for more info. What’s more?

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

Optimove

SEPTEMBER 3, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: With stricter requirements from mailbox providers, marketers must now demonstrate agility, both technically and creatively, to maintain inbox placement and drive engagement.

eBook 52

eBook Gamification Policies Guidelines 52

CSM Magazine

APRIL 15, 2021

Make your brand story part of the thought process – by helping agents to internalise your organisation’s brand story so it becomes second-nature when interacting with customers, whatever the channel. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. About the Author.

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Gamification eBook Multi-Channel Brands 52

AWS Machine Learning

JANUARY 9, 2024

This creates an interactive experience by allowing you to see partial responses streamed in real time instead of a delayed full response. This solution will help you build interactive experiences for various generative AI applications such as chatbots, virtual assistants, and music generators.

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How To Gamification Resources Training 133

Lithium

MAY 7, 2024

After you request a download, the downloaded file remains available for 24 hours. The Change Log retains up to 18 months of historical data, so if you need to keep a longer record of changes made, download Change Log data regularly. conversations are now automatically detected within the comments.

Self Service 52

Self Service Social Media Gamification Customer Care 52

ShepHyken

DECEMBER 5, 2022

That will most likely come from a human-to-human (H2H) interaction, which could be in person, over the phone, via email, or text. In this guide nine operations leaders share their stories of transformation, and the positive impact gamification has had on their business. Download the guide and start your EX transformation journey today!

Customer Service 73

Customer Service Hospitality e-support eBook 73

Optimove

DECEMBER 20, 2024

See the difference control groups make in this guide Download Now Why it Matters: The U.S. They interact with operators more frequently, spend more time on the platform, and have higher retention rates compared to single-product users. sports betting market is booming, with millions of new players joining the action each year.

Sports 52

Sports Gamification Loyalty Programs Tips 52

ShepHyken

FEBRUARY 18, 2024

It’s the interactions customers have with employees – all employees. I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. Those interactions can include human-to-human and everything else (website, opening a package, etc.).

Customer Service 65

Customer Service Net Promoter Score Loyalty Programs Gamification 65

Playvox

JANUARY 5, 2022

It can deliver positive feedback on a client interaction, recognize an agent’s strengths, or simply express appreciation for their contributions to the team. Another fun way to recognize your team is through gamification. Download our eBook. Plus, it will likely be an unexpected surprise that leaves a lasting impression.

Contact Center 72

Contact Center How To Fashion Gamification 72

SurveySparrow

JANUARY 12, 2022

Interactive Poll Builder: 20+ question types, 500+ templates, image uploads, video surveys, NPS surveys, 360 surveys. Data: Shareable reports, Analytics and results dashboard, Integrations with Slack, Sheets, data downloads. Mentimeter makes it simple to create and share beautiful, interactive presentations. Get More Details.

Gamification 52

Gamification Analytics Video Survey 52

Playvox

MARCH 12, 2024

Motivated agents are more likely to be committed to their work, leading to improved productivity, higher quality interactions with customers, and ultimately greater satisfaction for both employees and customers. Many of Playvox’s customers leverage tools like gamification to motivate their teams. Want to learn more?

Contact Center 78

Contact Center How To Call Center Gamification 78

ChurnZero

APRIL 8, 2020

Engage customers with rewards, badges, and gamification features. A customer journey map is a tool to help visualize the experiences of interacting with your company from the customer’s point of view. Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

CX University

MAY 2, 2023

Customer Experience is Key The customer experience in online education describes each interaction the adult learner has with the organization. The platform should be easy to navigate, with clear instructions on how to access course content, download materials, and join any online meetups for discussions and continued learning.

Engagement 52

Engagement Gamification Course Case Study 52

CSM Magazine

JULY 21, 2020

They bring together all communication channels in one place, providing new agents with a single view of customer interactions and enabling them to receive and respond to customer enquiries by telephone, email, SMS, social media and web chat. Virtual gamification has the added bonus of reducing onboarding time while making learning fun.

Gamification 52

Gamification Handbook Social Media Video 52

Hallmark Business Connections

FEBRUARY 4, 2021

How many times do you receive an offer to download a whitepaper, read an intriguing article, or watch an exclusive behind-the-scenes video, for instance? QR codes are gaining prominence with shoppers who are spending more time at home (and are therefore more open to receiving interactive content marketing).

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Marketing Advertising Gamification Infographics 58

CX University

AUGUST 7, 2018

The Online Courses are packed with narrative texts, reflective and practical playbooks, interactive application (think gamification) playbooks, and engaging videos and articles. To get more information about the CX500 Series of Online Courses, download the course guide. Media Contact: Kelsey Poe. kpoe@cxuniversity.com.

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Course Gamification Video Study 45

Playvox

OCTOBER 12, 2022

Be patient and provide support for success with their customer interactions. Gamification in remote workforce training is proven to be effective. Download your copy here. There will be unavoidable distractions at home, even hurdles as basic as internet connection challenges.

Contact Center 76

Contact Center Management How To eBook 76

CSM Magazine

NOVEMBER 3, 2022

In the latest State of the Contact Centre Report the vast majority of consumers (97%) and contact centre managers (98%) agree that customer service interactions have an impact on customer loyalty. Make this brand story part of the agents’ mindset so it becomes second-nature when interacting with customers, whatever the channel.

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Loyalty Brands Self Service e-support 52

CSM Magazine

JANUARY 25, 2023

Inspire and motivate team members through gamification, offering rewards to those who share their successes and learning with others. These clever tools release intelligent insights that give frontline staff a complete understanding of their end-to-end interactions including mood on every step of the customer journey.

Self Service 52

Self Service Gamification Analytics Tips 52

DCX

JUNE 11, 2024

Listen to any webpage or selected text instantly, download for offline listening, and enjoy narrated articles on the go. Strategy #1: Gamify Customer Engagement The Power of Gamification Wouldn't it be awesome if engaging with your brand was as addictive as playing Candy Crush? That's what gamification can do for you.

Strategy 52

Strategy Gamification Case Study Innovation 52

CSM Magazine

FEBRUARY 7, 2023

Calabrio’s own research reveals that most consumers will only tolerate 2 (44%) or 3 (30%) negative interactions before switching brands. Inspire and motivate team members through gamification. For more ideas and inspiration, download our State of the Contact Centre Report 2022. Calabrio is a trusted ally to leading brands.

Self Service 52

Self Service Customer Experience Gamification Analytics 52