Optimove

SEPTEMBER 3, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: With stricter requirements from mailbox providers, marketers must now demonstrate agility, both technically and creatively, to maintain inbox placement and drive engagement.

eBook 52

eBook Gamification Policies Guidelines 52

Playvox

FEBRUARY 13, 2024

They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction. However, those can be confusing for agents because, although they want to be productive, faster interactions are not always better for customer experience and satisfaction.

Contact Center 88

Contact Center Gamification Measurement Training 88

Playvox

FEBRUARY 20, 2024

Finally, the natural learning that may take place from listening to a co-worker handle a difficult interaction, can be invaluable to it is important to somehow duplicate that learning as remote work becomes the standard at many organizations. Overall, remote work has redefined how we collaborate and do business.

Management 88

Management Gamification Contact Center Policies 88

Lithium

MAY 7, 2024

After you request a download, the downloaded file remains available for 24 hours. The Change Log retains up to 18 months of historical data, so if you need to keep a longer record of changes made, download Change Log data regularly. conversations are now automatically detected within the comments.

Self Service 52

Self Service Social Media Gamification Customer Care 52

CSM Magazine

APRIL 15, 2021

Make your brand story part of the thought process – by helping agents to internalise your organisation’s brand story so it becomes second-nature when interacting with customers, whatever the channel. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. About the Author.

Gamification 52

Gamification eBook Multi-Channel Brands 52

ShepHyken

FEBRUARY 18, 2024

It’s the interactions customers have with employees – all employees. I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. Those interactions can include human-to-human and everything else (website, opening a package, etc.).

Customer Service 66

Customer Service Net Promoter Score Loyalty Programs Gamification 66

CX University

MAY 2, 2023

Customer Experience is Key The customer experience in online education describes each interaction the adult learner has with the organization. The platform should be easy to navigate, with clear instructions on how to access course content, download materials, and join any online meetups for discussions and continued learning.

Engagement 52

Engagement Gamification Course Case Study 52

SurveySparrow

JANUARY 12, 2022

Interactive Poll Builder: 20+ question types, 500+ templates, image uploads, video surveys, NPS surveys, 360 surveys. Data: Shareable reports, Analytics and results dashboard, Integrations with Slack, Sheets, data downloads. Mentimeter makes it simple to create and share beautiful, interactive presentations. Get More Details.

Gamification 52

Gamification Analytics Video Survey 52

ShepHyken

DECEMBER 5, 2022

That will most likely come from a human-to-human (H2H) interaction, which could be in person, over the phone, via email, or text. In this guide nine operations leaders share their stories of transformation, and the positive impact gamification has had on their business. Download the guide and start your EX transformation journey today!

Customer Service 74

Customer Service Hospitality e-support eBook 74

Playvox

MARCH 12, 2024

Motivated agents are more likely to be committed to their work, leading to improved productivity, higher quality interactions with customers, and ultimately greater satisfaction for both employees and customers. Many of Playvox’s customers leverage tools like gamification to motivate their teams. Want to learn more?

Contact Center 78

Contact Center How To Call Center Gamification 78

DCX

JUNE 11, 2024

Listen to any webpage or selected text instantly, download for offline listening, and enjoy narrated articles on the go. Strategy #1: Gamify Customer Engagement The Power of Gamification Wouldn't it be awesome if engaging with your brand was as addictive as playing Candy Crush? That's what gamification can do for you.

Strategy 52

Strategy Gamification Case Study Innovation 52

SurveySensum

OCTOBER 12, 2023

Dedicated CX experts analyze feedback and offer insights to boost your sales and retention Guarantees 2-hour SLA Support Survey results can be downloaded in multiple formats like PDFs, Excel, or CSV. Best Features The platform uses gamification to enhance user experience Track important metrics like NPS, CSAT, CES , and many more.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

Vonage

JANUARY 20, 2016

CTI adapters- and the call center software that powers them- also open on-screen pop ups for agents that include incoming caller information – and even case information pulled from the CRM – allowing your agents to personalize each customer interaction. Includes gamification features.

CRM 120

CRM Sales Gamification Call Center 120

CSM Magazine

NOVEMBER 3, 2022

In the latest State of the Contact Centre Report the vast majority of consumers (97%) and contact centre managers (98%) agree that customer service interactions have an impact on customer loyalty. Make this brand story part of the agents’ mindset so it becomes second-nature when interacting with customers, whatever the channel.

Loyalty 52

Loyalty Brands Self Service e-support 52

inSided

OCTOBER 2, 2019

Online communities give your users a transparent platform to interact and share best practices with each other—and you. This user-generated content is also ideal for hitting Google's organic search criteria—meaning you can easily drive a lot of traffic to your community— download our eBook for more info. What’s more?

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

CSM Magazine

JANUARY 25, 2023

Inspire and motivate team members through gamification, offering rewards to those who share their successes and learning with others. These clever tools release intelligent insights that give frontline staff a complete understanding of their end-to-end interactions including mood on every step of the customer journey.

Self Service 52

Self Service Gamification Analytics Tips 52

CSM Magazine

FEBRUARY 7, 2023

Calabrio’s own research reveals that most consumers will only tolerate 2 (44%) or 3 (30%) negative interactions before switching brands. Inspire and motivate team members through gamification. For more ideas and inspiration, download our State of the Contact Centre Report 2022. Calabrio is a trusted ally to leading brands.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

Vonage

FEBRUARY 7, 2017

For example, more and more businesses are using gamification tools such as Motivate, which is designed to promote best practices and productivity among contact centre employees. Interactive voice response (IVR) software, for example, is ideal for organisations that want to offer a more effective, meaningful self-service experience.

Customer Service 120

Customer Service Self Service How To Gamification 120

Playvox

JANUARY 5, 2022

It can deliver positive feedback on a client interaction, recognize an agent’s strengths, or simply express appreciation for their contributions to the team. Another fun way to recognize your team is through gamification. Download our eBook. Plus, it will likely be an unexpected surprise that leaves a lasting impression.

Contact Center 72

Contact Center How To Fashion Gamification 72

CSM Magazine

JULY 21, 2020

They bring together all communication channels in one place, providing new agents with a single view of customer interactions and enabling them to receive and respond to customer enquiries by telephone, email, SMS, social media and web chat. Virtual gamification has the added bonus of reducing onboarding time while making learning fun.

Gamification 52

Gamification Handbook Social Media Video 52

AWS Machine Learning

JANUARY 9, 2024

This creates an interactive experience by allowing you to see partial responses streamed in real time instead of a delayed full response. This solution will help you build interactive experiences for various generative AI applications such as chatbots, virtual assistants, and music generators.

How To 128

How To Gamification Resources Training 128

SurveySparrow

MARCH 24, 2024

One of the primary reasons why ZOHO is so good at boosting productivity is its emphasis on gamification of most routine processes — it really makes dull work fun. simply browsing vs downloading materials), it is possible to come up with relevant promotional materials for further lead engagement. Depending on the visitor’s action (i.e.,

Sales 52

Sales Tools CRM Social Media 52

Hallmark Business Connections

FEBRUARY 4, 2021

How many times do you receive an offer to download a whitepaper, read an intriguing article, or watch an exclusive behind-the-scenes video, for instance? QR codes are gaining prominence with shoppers who are spending more time at home (and are therefore more open to receiving interactive content marketing).

Marketing 58

Marketing Advertising Gamification Infographics 58

Playvox

OCTOBER 12, 2022

Be patient and provide support for success with their customer interactions. Gamification in remote workforce training is proven to be effective. Download your copy here. There will be unavoidable distractions at home, even hurdles as basic as internet connection challenges.

Contact Center 76

Contact Center Management How To eBook 76

CX University

AUGUST 7, 2018

The Online Courses are packed with narrative texts, reflective and practical playbooks, interactive application (think gamification) playbooks, and engaging videos and articles. To get more information about the CX500 Series of Online Courses, download the course guide. Media Contact: Kelsey Poe. kpoe@cxuniversity.com.

Course 45

Course Gamification Video Study 45

DCX

SEPTEMBER 15, 2024

Download the Free Guide The Future is Prevention Neko Health , a Swedish startup founded in 2018, is on a mission to transform healthcare from reactive to proactive through advanced technology and preventive measures. New skill requirements : CX teams may need to learn virtual design and gamification to create engaging experiences.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

Download the Free Guide The Future is Prevention Neko Health , a Swedish startup founded in 2018, is on a mission to transform healthcare from reactive to proactive through advanced technology and preventive measures. New skill requirements : CX teams may need to learn virtual design and gamification to create engaging experiences.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

Lithium

JUNE 17, 2019

Those plugins include everything that makes THWACK special: A store in which users can purchase swag with points gained through gamification. Counting downloads of a content piece. From a functionality standpoint, these are all things that are very simple in concept, but drive our unprecedented interaction on the website.

Gamification 40

Gamification Groups Examples System 40

Lithium

JUNE 17, 2019

Those plugins include everything that makes THWACK special: A store in which users can purchase swag with points gained through gamification. Counting downloads of a content piece. From a functionality standpoint, these are all things that are very simple in concept, but drive our unprecedented interaction on the website.

Gamification 40

Gamification Groups Examples System 40

Comm100

SEPTEMBER 22, 2016

In this book, customer service expert Jeff Toister points out the many reasons representatives fail to deliver excellent service, from specific interactions with customers to organization-wide issues. How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. Download Now. Loyalty 3.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

SurveySparrow

JULY 5, 2022

The objective of the brains behind the technology is to make it easy to use and fun to interact with. It is possible to do this by understanding how human beings interact with technology, what are the pain points for them, and being empathetic with them to make the experience smoother, better, and more useful.

Gamification 52

Gamification User Experience Travel Apparel 52

Playvox

JUNE 22, 2023

Customer Satisfaction (CSAT) Perhaps the most common of CX metrics, CSAT is often in the form of a customer survey on a four- or five-point scale that indicates how satisfied a customer or group of customers is with a specific product, transaction, or interaction with a company and its service level.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

ChurnZero

APRIL 8, 2020

Engage customers with rewards, badges, and gamification features. A customer journey map is a tool to help visualize the experiences of interacting with your company from the customer’s point of view. Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

SurveySparrow

MARCH 21, 2023

Customers want to feel valued these days, and that too at every single interaction. Even though B2B leverages all the above communication types, the interactions are much more personal. Customer Satisfaction Score (CSAT): CSAT measures the satisfaction scores of customers based on their interaction with your organization.

B2B 52

B2B Customer Journeys Customer Experience B2C 52

SurveySparrow

NOVEMBER 19, 2021

These are helpful for spotting trends in your customer interactions. Also, Email Tracker offers downloadable reports that let you see how your emails perform. Kaizo is a performance management software fueled by gamification and AI. You can also sync your Salesforce accounts, contacts, and leads to Zendesk. Pricing : Free.

CRM 52

CRM Social Media Gamification Software 52

Bold360

JULY 13, 2017

Refers to the multiple ways your business and customers can interact with one another. Focuses more on the user and the ways that your channels interact with each other to help the customer. In recent years, simply interacting with your customer base on multiple channels is no longer enough.

Omni-Channel 56

Omni-Channel Multi-Channel Advertising Social Media 56

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Used as rewards in the Plus loyalty ecosystem, they drove 108,000 app downloads, with each user averaging 10 minutes’ activity a day in the platform.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49