Michelli Experience

JULY 20, 2016

Days before it’s release, millions of posts began to appear on social feeds (despite minimal marketing) and within one day of the US launch Pokémon Go became the top-grossing app on iOS (not bad for a free to download app relying on in-app purchases). So what can all of us learn about “craveabilty” based on Pokémon Go?

Interaction 100

Interaction Technology Social Media How To 100

AWS Machine Learning

AUGUST 21, 2024

We invite you to explore the following demo, which showcases the LMA for healthcare in action using a simulated patient interaction. This allows you to refer to the information during live patient interaction. During patient interactions without it, you can direct general inquiries to the LLM.

Healthcare 112

Healthcare Meeting Interaction Knowledge Base 112

TechSee

OCTOBER 7, 2024

In our previous blog, we explored how visual service and AI technologies are redefining customer experience (CX) across various industries. Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact.

ROI 124

ROI First Call Resolution Travel Return on Investment 124

TechSee

SEPTEMBER 30, 2024

In this blog, we explore the role of generative AI in CX and how these cutting-edge technologies are redefining CX in the telecom, smart home, home security, and consumer electronics industries. To gain deeper insights into the impact of these technologies, make sure to download our white paper.

Industry 109

Industry First Call Resolution Automotive Customer Satisfaction 109

Interactions

FEBRUARY 28, 2023

We’ve seen in recent years a growing trend of businesses adopting automation technologies like chatbots and intelligent virtual assistants (IVA) to help with customer service. Challenges Automation technologies lack the ability to handle more complex issues, requiring human intervention. But what role do they play exactly?

Technology 62

Technology Customer Service eBook Chatbots 62

InMoment XI

AUGUST 17, 2023

Usability Testing and User Experience Research: By observing how customers interact with your product, you can identify usability issues, confusing workflows, or design flaws. Personalise Interactions: Tailor your customer interactions to meet individual needs. Take The Lead!

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

ChurnZero

FEBRUARY 1, 2024

Customer success (CS) teams are crucial for business growth, but many are lagging in technology investment. Knowing when to invest in CS technology can significantly enhance your team’s efficiency and customer retention. Here are the top signs it’s time to make this investment.

Technology 52

Technology Customer Retention Customer Success Communication 52

CSM Magazine

JANUARY 17, 2022

The need for customer service increases exponentially with the rise of more and more apps affecting how society interacts. With the assistance of different data sources, Gravitee wanted to display real-time updates of some of the USA’s most popular apps that were being downloaded so far in 2021.

Customer Service 52

Customer Service Social Media Entertainment Communication 52

TechSee

APRIL 22, 2024

They need these interactions to be quick and hassle-free. To foster true positive engagement, all customer interactions must be straightforward and effortless. While new technologies offer incredible promise, customer adoption is a very real challenge.

Innovation 109

Innovation How To Sports Video 109

TechSee

APRIL 22, 2024

They need these interactions to be quick and hassle-free. To foster true positive engagement, all customer interactions must be straightforward and effortless. While new technologies offer incredible promise, customer adoption is a very real challenge.

Innovation 109

Innovation How To Sports Video 109

Uniphore

JANUARY 21, 2022

With more patient and member interactions happening remotely, the pressure to deliver a seamless digital experience is all too real. The same technology can also streamline live interactions, eliminating redundancies—like having to repeat information to agents—and automating compliance, privacy and follow-up actions.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

TechSee

OCTOBER 17, 2024

The integration of visual service and AI has emerged as a powerful solution, revolutionizing how companies interact with their customers and streamline their operations. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

First Call Resolution 109

First Call Resolution Customer Satisfaction Telecommunications Innovation 109

Vonage

AUGUST 4, 2015

Every interaction with your customer is a customer service interaction. In reality these are more likely to be downloaded at the end of the day and used for providing senior managers with a month end customer satisfaction report. The post ‘Everybody’ customer interaction appeared first on Blog | NewVoiceMedia.

Interaction 120

Interaction Social Media Customers Customer Satisfaction 120

TechSee

NOVEMBER 11, 2019

Smart Home technology is expected to become a $151.4 Online troubleshooting wizards and how-to videos are both useful resources but they lack the interactive dimension that is at the core of effective self-service delivery. Leading manufacturers are already making use of this technology. billion market by 2024.

Self Service 138

Self Service Technology Wireless eBook 138

AWS Machine Learning

MARCH 15, 2024

In today’s landscape of one-on-one customer interactions for placing orders, the prevailing practice continues to rely on human attendants, even in settings like drive-thru coffee shops and fast-food establishments. The prospect of utilizing technology for one-on-one order processing assistance has been available for some time.

Interaction 138

Interaction e-support Policies Multi-Channel 138

SurveySparrow

NOVEMBER 7, 2023

Interactive Features: Engage users with video surveys, quizzes, and personalized Thank You pages, enhancing the survey experience. Typeform enables businesses and individuals to create interactive forms, quizzes, and polls that capture meaningful insights. Seamless Sharing: Share or download with ease. It’s free!

Interaction 52

Interaction Social Media Survey Hotels 52

Uniphore

DECEMBER 13, 2021

From streamlining and simplifying self-service to augmenting live agent interactions, these tools help optimize every conversation, delivering measurably better outcomes, including: Higher customer satisfaction (CSAT) and net promoter scores (NPS). Download The Article. Increased first contact resolution (FCR) rates.

Retail 262

Retail Net Promoter Score Self Service Customer Experience 262

InMoment XI

AUGUST 23, 2023

Customer experience transformation refers to the strategic and holistic process by which a business fundamentally reimagines and reshapes its entire approach to interacting with customers across various touchpoints and throughout the customer journey. What is Customer Experience Transformation?

Customer Experience 195

Customer Experience Omni-Channel Employee Engagement Innovation 195

AWS Machine Learning

SEPTEMBER 23, 2024

In this blog post, we show you how Amazon Rekognition (an AI technology) can mitigate congestion at traffic intersections and reduce operations and maintenance costs. Enable SageMaker to interact with Amazon Rekognition: Next, enable SageMaker to interact with Amazon Rekognition using the SageMaker execution role.

Video 124

Video Analysis Policies Technology 124

CSM Magazine

DECEMBER 21, 2021

In our last blog, we revealed how customers crave speed, convenience and emotional empathy when interacting with their favourite brands, a paradox that threatens the status quo of today’s contact centre. In this blog, we throw the spotlight on technology and how to use it effectively, adding the human touch to digital interactions.

Technology 59

Technology Self Service Average Handle Time Analytics 59

TechSee

JUNE 1, 2023

Their virtual assist technologies are often acknowledged by customers. We wanted to learn more about how visual assistance technology improves the Cochlear recipient support experience. Virtual support technologies On a practical level, how does virtual support technologies improve these calls?

Technology 207

Technology Video Connections Interaction 207

Alliance by IFS

OCTOBER 3, 2019

To get ahead of this crisis, many service-centric organizations are beginning to use augmented reality (AR) technologies as part of a tech-focused strategy to bring new value to their operations. This technology has numerous applications for productivity improvements in field service. AR Brings Results That Count.

Technology 77

Technology Customer Satisfaction Customer Retention Training 77

ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. Call center technology. Virtual Call Center.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

Retently

NOVEMBER 13, 2024

By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? The rise of technologies like augmented reality (AR) and artificial intelligence (AI), making VFRs more accurate and accessible than ever.

Ecommerce 156

Ecommerce Retail Social Media Technology 156

Optimove

OCTOBER 16, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lottery operators can use the latest in CRM Marketing to elevate player experiences through true personalization. Players now expect customized interactions that reflect their preferences and behaviors, enhancing satisfaction, loyalty, and engagement.

Tips 59

Tips Strategy Touchpoint Social Media 59

Comm100

SEPTEMBER 20, 2018

Thankfully, with the help of modern technology, there are a few great ways to enhance your customers’ experience. With advances in technology – particularly in AI – chatbots have become more efficient in understanding and predicting customer demands, making it easier to use chatbots as customer service representatives.

Technology 104

Technology How To Chatbots Self Service 104

Comm100

SEPTEMBER 20, 2018

Thankfully, with the help of modern technology, there are a few great ways to enhance your customers’ experience. With advances in technology – particularly in AI – chatbots have become more efficient in understanding and predicting customer demands, making it easier to use chatbots as customer service representatives.

Technology 102

Technology How To Chatbots Self Service 102

AWS Machine Learning

JUNE 7, 2023

United Arab Emirate’s (UAE) Technology Innovation Institute (TII) , the applied research pillar of Abu Dhabi’s Advanced Technology Research Council , has launched Falcon LLM, a foundational large language model (LLM) with 40 billion parameters. The model weights are available to download, inspect and deploy anywhere.

Training 101

Training Innovation Technology Multi-Channel 101

Eptica

MARCH 18, 2020

Date: Wednesday, March 18, 2020 Author: Tom Walmsley - Business Development Manager How Montblanc is using interactive self-service to empower customers and deliver a hand-crafted customer service. Published on: March 18, 2020.

Self Service 79

Self Service Interaction Multi-Channel Customer Service 79

Uniphore

JUNE 10, 2021

Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. Transition to work-at-home with legacy technology. Download Playbook. Download eBook. Agents were overwhelmed by the business, products/processes or customer-interaction technology. Read More.

Call Center 246

Call Center Self Service Contact Center Case Study 246

Optimove

NOVEMBER 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers aiming to stay competitive and build lasting customer relationships, this post highlights essential insights into the future of marketing. At Optimove, we ensure our customers know how to implement these technologies to maximize CLV.

Return on Investment 52

Return on Investment Leadership Innovation Analytics 52

Optimove

NOVEMBER 4, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Position-less marketing empowers marketers to break free from rigid roles to reach their full potential. The CRM Marketer Evolution’s Curve Guide Download Now >> What Is a Position-less Marketer?

Marketing 59

Marketing Multi-Channel CRM Customer Centricity 59

AWS Machine Learning

NOVEMBER 17, 2022

For a unified ML experience, you can use Amazon SageMaker Studio , which offers native integration with AWS Glue interactive sessions to perform feature engineering at scale with sensitive data protection. Preprocess the dataset, including PII detection and fine-grained access control, on an AWS Glue interactive session.

Interaction 73

Interaction Data Policies Resources 73

Optimove

JULY 22, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: A CRM (Customer Relationship Management) Marketing strategy ensures brands deliver personalized, relevant communications for each customer’s journey. The CRM Marketer Evolution’s Curve Guide Download Now >> 2. Download Now 4.

CRM 52

CRM Tips Strategy Marketing 52

NobelBiz

OCTOBER 12, 2021

Telephony is a communication technology that is constantly reinventing itself in businesses. If its use is not diminishing, it is mostly due to the technology’s ability to develop in response to new usage habits and user demands. What is WebRTC Technology? This technology is aimed at all businesses and contact centers.

Contact Center 52

Contact Center Communication Technology Telecommunications 52

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. Download now 2.2. What are customer touchpoints?

Touchpoint 52

Touchpoint Interaction Infographics e-support 52