NICE inContact

DECEMBER 9, 2015

We had a lot of changes on the roadmap, and we needed a solution that was stable, flexible, and scalable for our call center,” Kristina noted. Managers can also get detailed reports that measure agent performance and live call statistics in real time. Seasonal Call Volumes Demand Scalability. That was unheard of in 2010.”.

Customer Service 188

Customer Service Contact Center e-support Call Center 188

AskNicely

SEPTEMBER 6, 2018

These executives empower the entire company to make the NPS a daily, weekly and monthly measure of a high-quality customer experience. Download the NPS Benchmark Study. Of people with mature NPS programs, 70% have high-level executive buy-in, and those executives see actioning NPS survey responses as a high-level initiative.

NPS 150

NPS Net Promoter Score Survey Customer Success 150

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. In this article, we lay out the questions you can ask yourself to help you create a successful product roadmap that’s anchored in analytics. What is a product roadmap? Will our product roadmap encourage product-led growth?

Roadmap 52

Roadmap Analytics Metrics Feedback 52

TechSee

FEBRUARY 14, 2025

Scalable Implementation Begin with pilot programs Gradually expand visual capabilities Monitor and measure impact metrics 3. See the Complete Picture: Download the Full Report Want to dive deeper into the data and insights shaping the future of customer experience?

Customer Experience 109

Customer Experience Chatbots Roadmap ROI 109

Thematic

MARCH 30, 2025

Identifying Key Performance Indicators (KPIs) Once your data is integrated, the next step is knowing what to measure. When KPIs align with business goals, every insight becomes measurable progress. When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home. The result?

Customer Insights 62

Customer Insights Data Analytics How To 62

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Why is your product roadmap important? Building a product roadmap is one thing.

Roadmap 52

Roadmap Analytics Analysis User Experience 52

DCX

JANUARY 7, 2025

Use it to: Cut through the noise and focus on what really matters to customers Link CX initiatives directly to business outcomes Get practical steps to increase leadership buy-in Turn customer feedback into actionable improvements Build a results-focused CX roadmap Take 30 minutes to complete this assessment. How do we measure success?

Customer Experience 52

Customer Experience Leadership Effort Score Metrics 52

Interactions

NOVEMBER 6, 2024

You take calls, measure KPIs, figure out what went wrong when there’s low intent accuracy or unimproved containment rates, and then figure out how to fix the issues and optimize the solution. To learn more about how Interactions IVA delivers more value through a blend of human and AI capabilities, download our free guide.

Contact Center 62

Contact Center Self Service Roadmap Analytics 62

UJET

JUNE 4, 2021

Get the jump on your competitors by downloading our free Digital Transformation Roadmap. They’ll understand that no framework and ensuing roadmap, however perfect, will account for everything that will happen during the digital transformation process. Measure Progress via Baselines and Targets.

Contact Center 121

Contact Center Roadmap Leadership Competitive Advantage 121

Calabrio

APRIL 25, 2017

Contact center leaders and analysts now have access to real-time data, granular contact detail data, and aggregated, summarized data on any time interval they want to measure—from any source or channel. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives.

Contact Center 140

Contact Center Social Media Roadmap Report 140

DCX

DECEMBER 24, 2024

Download the Free Guide Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success—no fluff, no filler—just proven tips to get everyone on the same page.

Course 52

Course Social Media Leadership Roadmap 52

Comm100

OCTOBER 30, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. Download Now. Silo Mentalities.

Contact Center 142

Contact Center Tips Management Call Center 142

C3Centricity

NOVEMBER 4, 2019

Download our training brochure and then contact us so we can discuss your precise needs. you can download it for free HERE ). It's fun, inspiring and a useful roadmap for your customer centric journey. . If you’re interested in ups killing your team, then we can provide fun training on many areas of customer centricity.

Customer Centricity 179

Customer Centricity Brands Advertising Consumers 179

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. To summarize, CSAT is a very good tool if you want to measure how a customer is satisfied with one-time interaction. Image by Retently.

Net Promoter Score 268

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 268

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Gainsight

OCTOBER 25, 2021

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Measure customer feedback. Learn How to Measure Success the Right Way. Customer feedback loops root your strategy in data that matters. Customers feel valued.

Feedback 98

Feedback Roadmap User Experience Analysis 98

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . After all, it’s impossible to improve if you’re not measuring your enhancements. You will also need this data to measure changes over time. .

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Thematic

FEBRUARY 24, 2025

Use Sentiment Analysis to Measure Customer Emotions Customer emotions play a critical role in shaping their experience with a brand. Enhance Product Roadmap Validation , ensuring new features align with real customer needs rather than guesswork. How do businesses measure the ROI of customer experience improvements?

Strategy 62

Strategy Customer Experience Social Media Handbook 62

DCX

DECEMBER 29, 2024

Sometimes, the biggest breakthroughs come not from adding more but from questioning the basics—how we measure success, connect with customers, and design experiences. For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

GetFeedback

FEBRUARY 15, 2019

Net Promoter Score is a trusted measure of customer loyalty. Many companies measure NPS, but few use it to its fullest potential. After customers respond, you can calculate your NPS score: the quantifiable measure of how your customers feel about you. It’s time to implement a Net Promoter Score (NPS) program. Who are they?

Net Promoter Score 150

Net Promoter Score NPS Effort Score How To 150

Gainsight

MAY 12, 2022

What’s more, this customer-first approach to your product roadmap also fits perfectly into recurring revenue models. Because analytics pull data directly from the user, it can inform your decisions and guide your product roadmap choices in a direction that’s aligned with the user’s needs. You can measure and prove progress.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

Calabrio

APRIL 25, 2017

Contact center leaders and analysts now have access to real-time data, granular contact detail data, and aggregated, summarized data on any time interval they want to measure—from any source or channel. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives.

Contact Center 100

Contact Center Social Media Roadmap Report 100

Calabrio

APRIL 25, 2017

Contact center leaders and analysts now have access to real-time data, granular contact detail data, and aggregated, summarized data on any time interval they want to measure—from any source or channel. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives.

Contact Center 100

Contact Center Social Media Roadmap Report 100

Influitive

MAY 15, 2015

Proving ROI and understanding how to measure the success of your online community are not only important in order to satisfy the C-suite, but also critical to the long-term viability of your program. If you’ve already developed a resourced roadmap, you’re well on your way. Define your goals and make a plan. Actions tied to revenue.

ROI 61

ROI B2B Roadmap Metrics 61

DCX

DECEMBER 31, 2024

Build skills that lead to measurable outcomes—whether it’s nailing a presentation, impressing your team, or leveling up your career. It’s clearer, it’s focused, and it’s easier to measure. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

ROI 52

ROI Self Service Leadership Metrics 52

ECXO

DECEMBER 26, 2023

Featuring common mistakes to avoid and key takeaways at the end of each chapter, it’s also accompanied by downloadable checklists and an interactive template to use in practice. Measuring the User Experience: Collecting, Analysing, and Presenting UX Metrics by Bill Albert and Tom Tullis. Here is the link. Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

DCX

JANUARY 21, 2025

Does it give you a measurable financial bump or reduce overhead? The trick is to stay grounded in what your company truly needs, measure the impact of every idea, and keep a realistic view of your resources. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Cut annoying tasks?

How To 52

How To Effort Score Self Service Leadership 52

Gainsight

DECEMBER 27, 2019

Is Customer Feedback Really Making It to Your Product Roadmap? Download three podcast episodes at the beginning of every week. You know data’s important, but do you know how to measure it? Use This Framework to Unblock Your Product Roadmap. So treat yourself to a book every quarter.

Roadmap 97

Roadmap Metrics Feedback Conference 97

DCX

JANUARY 28, 2025

Here’s how to bring your CX efforts in line with customer expectations: Update What You Measure: Don’t just track efficiency; add emotional metrics like trust and confidence to the mix. For example, instead of just tracking how quickly an issue is resolved, measure how supported the customer felt during the process.

Customer Journeys 52

Customer Journeys Effort Score Social Media Analysis 52

DCX

NOVEMBER 10, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide Too Many Car Screens? Staffing adjustments and support on high-stress days could make a measurable impact on CX outcomes. Bring Back the Buttons! A key takeaway?

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Download our TRUSt Framework for In-App Engagements to prevent a communication overload. Rethink the way you measure onboarding. How do you prioritize your product roadmap?

Case Study 89

Case Study Roadmap Study Feedback 89

Customer Bliss

AUGUST 22, 2018

We have a road map for the customer work and know where progress will be measured. Do you have a roadmap for CX? Clear metrics exist for measuring progress that everyone agrees to use. You need clear metrics to measure your #CX progress. Yes, there is. No, there is not. Yes, there is. No, there is not. Start here.

Chief Customer Officer 133

Chief Customer Officer Company Tips Leadership 133

Customer Bliss

MARCH 24, 2015

We have a roadmap for the customer work and know where progress will be measured. __ YES we do __ NO we do not. Clear metrics exist for measuring progress which everyone agrees to use. __ YES they do __ NO they do not. Download Cross Silo Assessment (Do You Need a CCO?). .

Tips 100

Tips Chief Customer Officer Effort Score Leadership 100

DCX

DECEMBER 3, 2024

Download the Free Guide Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Use our agenda template to stay on track: [ Agenda ].

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

Thematic

MARCH 26, 2025

Understand key NLP limitations and LLM advantages View real-world results of AI-driven text analytics Learn how self-learning AI eliminates manual updates Cut analysis time from weeks to minutes Download your free copy Stage 3. Public product roadmaps – Transparency wins customer trust. Download your free copy today!

Feedback 62

Feedback Social Media Analysis Survey 62

Centercode

APRIL 16, 2019

His leadership team asked him to develop a framework for measuring the success of his beta team efforts. Measuring Beta Program Success. His executives gave him four key categories they wanted him to measure: Quality, Satisfaction, Output, and Efficiency. I always recommend making a program metric roadmap. Satisfaction.

Metrics 65

Metrics Net Promoter Score ROI Effort Score 65

DCX

DECEMBER 1, 2024

Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. No fluff, no filler—just proven tips to get everyone on the same page.

Fashion 52

Fashion Culture Trends Connections 52