UJET

OCTOBER 22, 2020

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. But perhaps most impressive, Instacart was able to scale their business at a time when consumers were in dire need of the company’s services. In just 40 days.

Omni-Channel 90

Omni-Channel Consumers Brands Contact Center 90

ShepHyken

DECEMBER 19, 2016

Making the Case for Investing in Social and Mobile Customer Service by SparkCentral. SparkCentral) This guide lays out the integral components needed to establish a successful social media customer care strategy and makes a case for providing the right care in the right way. Great information and worth the time to read.

Social Media 48

Social Media Customer Service Mobile Customer Service Customer Service Training 48

UJET

OCTOBER 22, 2020

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. But perhaps most impressive, Instacart was able to scale their business at a time when consumers were in dire need of the company’s services. In just 40 days.

Omni-Channel 72

Omni-Channel Consumers Brands Contact Center 72

Comm100

FEBRUARY 6, 2018

Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Free Download] Live Chat Benchmark Report 2018. The latest version of live chat benchmark report is based on real world data and with suggestions from customer service experts.

Software 143

Software Customer Engagement Engagement Omni-Channel 143

Tricia Morris

MAY 18, 2015

While the voice of the customer may be heard less often over the phone, it is clearly stating a growing preference for digital engagement. According to the same Forrester survey referenced above, online community, virtual agent, mobile customer service, social media and live chat have also increased in usage.

Contact Center 40

Contact Center Self Service Customer Service eBook 40

Brad Cleveland Blog

OCTOBER 7, 2013

billion mobile phone subscribers worldwide 13.4 billion app downloads in first … Here’s a snapshot of where we are in 2013 (sources: Canalys, eMarketer, Nielson, Pingdom, comScore, IEEE, Cisco): 6.8

Mobile Customer Service 20

Mobile Customer Service Customer Service Customers 20

Brad Cleveland Blog

OCTOBER 7, 2013

billion mobile phone subscribers worldwide 13.4 billion app downloads in first … Here’s a snapshot of where we are in 2013 (sources: Canalys, eMarketer, Nielson, Pingdom, comScore, IEEE, Cisco): 6.8

Mobile Customer Service 20

Mobile Customer Service Customer Service Customers 20