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Different solutions exist for different kinds of callcenters. Traditional callcenter software differs from omnichannel contact center software. Some solutions are cloud-based, while others may require a software download. Contact Center. VirtualCallCenter.
Additionally, omnichannel contact centers enable customers to show something to the contact center agent on camera or share their screen. ViiBE makes video calling even more accessible thanks to its download-free web app. The benefits of cloud-based contact center solutions.
ViiBE is a download-free web app that allows customer service representatives to connect to customers via video. You can implement it as a standalone virtualcallcenter or as a complement to CRM applications and co-browsing software. With customer self-service, customers can help themselves.
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