ViiBE Blog

MAY 13, 2021

Which software is used in call centers? Different solutions exist for different kinds of call centers. Traditional call center software differs from omnichannel contact center software. Some solutions are cloud-based, while others may require a software download. Virtual Call Center.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

ViiBE Blog

AUGUST 11, 2021

Today, customers want more options than simply calling a phone number. Omnichannel contact centers respond to this need by giving customers more options. . What is an omnichannel contact center? Today, contact centers give customers more options than simply calling a phone number.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JANUARY 22, 2021

This vision led to the decision to create a web application: in an emergency situation, requiring an app to be downloaded represents a major obstacle in the consumer journey. In B2B2C, it’s become mandatory- who requires their customers to download an app for single-use nowadays? Routing system : ViiBE provides a call routing system.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

ViiBE Blog

JUNE 1, 2021

With younger generations increasingly averse to phone calls, many also prefer self-service. Omnichannel service channels are the future of customer service because they enable customers to choose the appropriate channel for their needs. Ultimately, web self-service and omnichannel support work best as a combination.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52