GetFeedback

AUGUST 14, 2019

This can be a powerful way to overcome a common complaint–representatives lacking the knowledge or ability to solve customer issues. (In In a recent study , more than a third surveyed stated this was the most frustrating aspect of a poor customer service experience!). Download the Toolkit. Get Calculator.

Metrics 273

Metrics Customer Journeys How To Customer Satisfaction 273

Thematic

MARCH 26, 2025

Consider this: 73% of customers will switch to a competitor after multiple bad experiences​ That means businesses don’t get unlimited chances to make things right. Customers get frustrated when they feel like they’re shouting into the void. ​ Remember to read user reviews, too.

Feedback 62

Feedback Social Media Analysis Survey 62

ProProfs Chat

NOVEMBER 17, 2017

Improving customer support has become more important than ever, given the never-ceasing expectations of customers. As leading researchers indicate that organizations lose about $62 million every year due to poor customer service , you can’t expect any good with an average customer support. Jonathan Bryant.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

CSM Magazine

OCTOBER 5, 2023

In light of National Customer Service Week (2-6 October), a new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service.

Customer Service 59

Customer Service Self Service Poor Customer Service Hospitality 59

CSM Magazine

APRIL 4, 2019

When it comes to your app quality and uptime, your users need to count on you more than anything. Most likely you downloaded them once only to never open them again, or maybe you left negative feedback only for your complaints to go unanswered. Your customer service quality matters almost as much as your uptime and user experience.

Poor Customer Service 45

Poor Customer Service Social Media User Experience Customers 45

SurveySensum

OCTOBER 23, 2023

Not Easy to Use An ideal feedback management tool should offer a simple user experience. It should be easy to set up and use otherwise users might need technical assistance in understanding the functionalities of the tool. Here’s a customer review on this issue: Source How Did We Evaluate GetFeedback Alternatives?

NPS 52

NPS Multi-Channel Survey Comparison 52

Optimove

JULY 20, 2023

Download Now>> Omnichannel vs Multichannel – What’s the difference? In order to remain competitive in the digital world, you want to provide an immersive experience for your customers. Thus, omnichannel marketing has a tremendous impact on customers, and there are many benefits.

Omni-Channel 40

Omni-Channel Marketing Social Media Rewards Programs 40