Optimove

FEBRUARY 24, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This post shows operators how to unlock significant reactivation potential and drive higher engagement and revenue by focusing on the top 1% of dormant lottery players.

Effort Score 52

Effort Score Return on Investment ROI Resources 52

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement.

CRM 52

CRM Meeting Data Strategy 52

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) How AI is Transforming CDPs Download Now>> What Is Journey Pruning?

Return on Investment 52

Return on Investment ROI Customer Journeys Resources 52

TechSee

OCTOBER 7, 2024

Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact. For a more detailed analysis, be sure to download our comprehensive white paper and industry report. Ready to realize the financial and environmental benefits of visual AI?

ROI 124

ROI First Call Resolution Travel Return on Investment 124

Retently

NOVEMBER 13, 2024

By addressing the most critical challenges in ecommerce, VFRs deliver a powerful return on investment. Impact : The introduction of the Virtual Try-On feature led to a record number of app downloads for Warby Parker, indicating strong customer interest and engagement.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

Confirmit

OCTOBER 30, 2018

"The sophisticated Confirmit dashboard enables us to parse the data by product, geography or even business process, such as a claim or a call center query. With three clicks of a button instead of three days of analysis, a regional manager can gauge a group’s performance." " — Seth Hall , VP Customer Service.

Return on Investment 40

Return on Investment Insurance Net Promoter Score Policies 40

Comm100

MAY 13, 2020

It should be easy to implement, and provide a solid return on investment (ROI). Download the full eBook to learn how you can successfully implement a digital omnichannel strategy. Free Download: Mastering Omnichannel CX: A Success Guide. Download Now. Shopping for an omnichannel solution can be intimidating.

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

Calabrio

FEBRUARY 18, 2022

Total Cost of Ownership and Return on Investment (TCO/ROI). Download the report to help you ask the right questions. To learn more about how your organization can utilize Ventana Research’s approach, go to Calabrio’s reprint of the Agent Management Value Index: 2022 Vendor and Product Assessment to download your own copy.

Management 130

Management Contact Center Return on Investment Effort Score 130

Kustomer

AUGUST 3, 2021

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI). Download Study.

Study 96

Study ROI Net Promoter Score CRM 96

Experience Investigators by 360Connext

JULY 26, 2022

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. You can start building your own with the help of our CX Mission Statement Guidebook , available to download free.

Customer Journeys 143

Customer Journeys Sports ROI Return on Investment 143

Comm100

APRIL 12, 2018

In order to provide high-level customer service while monitoring return on investment, companies need to use some metrics to measure success. Free Download] How to Create Customer Satisfaction Surveys: Ready-Made Templates, Questions & Tips. Download Now. Understanding Customer Experience.

NPS 170

NPS Measurement Effort Score Customer Experience 170

Comm100

DECEMBER 14, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now. Without measuring return on investment, customer experience improvement projects will be too expensive for many companies. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 291

Customer Experience Strategy How To Effort Score 291

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience.

Trends 191

Trends Net Promoter Score Effort Score ROI 191

Alliance by IFS

DECEMBER 3, 2019

Download the Astea-authored whitepaper to see how IoT is Driving Field Service Transformation. Today’s availability of low-cost sensors coupled with the advent of cloud computing and robust analytics technology, enables FSOs to utilize remote monitoring in ways that weren’t possible before, generating a real return on investment (ROI).

Return on Investment 65

Return on Investment eBook ROI Analytics 65

Storyminers

AUGUST 21, 2018

People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Encourage your customers to download the app and then track their purchases. Test a variety of campaigns and figure out which ones have the best return on investment (ROI). Create an in-Store App.

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

Optimove

OCTOBER 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Marketers are battling for loyalty in a world overflowing with promotions, where customers face constant irrelevant offers. This strategic approach ensures that promotional investment is used efficiently to drive the highest possible return.

Strategy 75

Strategy Return on Investment CRM ROI 75

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment.

Consumers 111

Consumers Survey Brands Marketing 111

Comm100

DECEMBER 8, 2017

They are an inexpensive way to increase sales, return on investment (ROI), and customer retention. The amazing thing about gratefulness and unselfishness is this: Whether or not there’s an immediate return on investment in business value, there’s always an immediate result in your happiness,” says Kerpen. Download Now.

Social Media 169

Social Media How To Return on Investment Customers 169

Alliance by IFS

APRIL 25, 2019

See how a field service management solution can provide a long-term, recurring return on investment for your organization. Field service management (FSM) software plays a critical role in enabling profitable revenue growth, but it requires a significant investment. No problem.

Software 92

Software Return on Investment Self Service ROI 92

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). This is part 2 in a 5-part series. Customer experience programs are far more than surveys. But surveys are no longer enough.

Survey 98

Survey Return on Investment eBook System 98

BirdEye

DECEMBER 29, 2022

Channel reporting Return on Investment (ROI) metrics 12. Social Media Reporting Template – Free Download. This metric measures how many people that viewed or interacted with your content actually took some desired action like signing up for a newsletter, downloading an ebook, or making a purchase. Conversion rate 7.

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Download the Playvox eBook : Succeed In Uncertain Times: Building a Business Case for WFM Simple enough, right?

Contact Center 66

Contact Center Return on Investment Tips ROI 66

Comm100

FEBRUARY 13, 2018

But for many businesses, this can be a poor return on investment, with many resources being spent on a never-ending quest to go above and beyond. Free Download] Live Chat Benchmark Report 2018. Download Now. The ugly truth is that beyond meeting customer expectations, delighting customers has a minimal impact on loyalty.

Strategy 112

Strategy Self Service Knowledge Base Call Center 112

Lithium

APRIL 5, 2022

These videos make reference to a pdf workbook, you can download this from the resources section of this article. (NEW) Khoros Care Foundations The perfect starting point for your training on the Social Response component of the Khoros Care Platform, this course provides a full introduction to the features and benefits of Khoros Care.

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

BirdEye

SEPTEMBER 6, 2023

When it comes to multi-location businesses, being the top choice backed by positive reviews can help boost the return on investment (ROI). To read the full report, download our free guide today. Projected Local Spending Are consumers anticipating a change in their spending over the next 6 months?

Consumers 116

Consumers Report Multi-Channel Data 116

Alliance by IFS

FEBRUARY 14, 2019

Repeated execution of these tasks leaves minimal to no room for error, leading o higher return on investment and causing more companies to implement bots into their customer experience mix. Download Now. But what other benefits do companies achieve from adopting these digital employees? Higher Customer Satisfaction.

Chatbots 80

Chatbots Report Contact Center Knowledge Base 80

BirdEye

MARCH 10, 2023

Your social media checklist to get started How to do a social media audit in 7 steps Download a free social media template Social media audit examples Frequently asked questions about a social media audit Audit social media campaigns with Birdeye What is a social media audit? Table of contents What is a social media audit?

Social Media 98

Social Media Metrics Return on Investment Ecommerce 98

Storyminers

AUGUST 21, 2018

People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Encourage your customers to download the app and then track their purchases. Test a variety of campaigns and figure out which ones have the best return on investment (ROI). Create an in-Store App.

Social Media 100

Social Media Customer Experience How To Infographics 100

Alliance by IFS

JUNE 3, 2019

When selecting a field service management software, it’s critical to look for a solution that empowers your organization to identify issues, opportunities and launch digital initiatives to drive operational efficiency and deliver return on investment (ROI). Download Now. Importance of data science expertise.

Chatbots 94

Chatbots Return on Investment Leadership Technology 94

Centercode

MAY 24, 2023

In a recent webinar Centercode’s CEO, Luke Freiler, discussed how companies can increase the return on investment (ROI) of their beta programs. (If If you missed it, you can watch the entire presentation and download the slides here.)

Return on Investment 52

Return on Investment ROI Company 52

Totango

MARCH 16, 2021

B2C renewal or churn outcomes may be based on more individual factors, while B2B outcomes may involve a more calculated analysis of return on investment. Download our B2B customer journey map template[link] to begin putting your journey optimization strategy into action and start increasing retention and revenue.

Customer Journeys 118

Customer Journeys B2C B2B e-support 118

Kayako

OCTOBER 23, 2017

Download it now. Featuring a three page easy to use template, we’ll walk you through: Calculating the return on investment of a feature. If you can justify a high ROI of a change, it would be difficult for a product manager to say no. Step 2: Humanize it. Our 29 page e-book dives deeper into these topics and more.

Feedback 136

Feedback Net Promoter Score e-support Chief Customer Officer 136

Optimove

JUNE 18, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: In an evolving digital landscape and crowded marketplace, businesses seek effective ways to connect with their customers and deliver personalized messages that truly resonate. For more insights, contact us to Request a Demo.

Marketing 52

Marketing Return on Investment ROI Connections 52

Customer Bliss

AUGUST 22, 2018

Investments that drive partial improvements in each area but don’t connect in a real and meaningful way at the customer contact point have limited return on investment. Have an organized annual planning approach that dedicates time to the customer objectives and customer investment. #CX CX #CustExp Click To Tweet.

Chief Customer Officer 133

Chief Customer Officer Company Tips Leadership 133

Lumoa

SEPTEMBER 11, 2023

It comes packed with tools that have a positive impact on your customer experience, including downloadable customer experience strategy templates to help you get started. billion in 2026, it’s clear that investing in a customer experience solution like Lumoa is worthwhile. From a global market worth $9.5

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

Lumoa

SEPTEMBER 11, 2023

It comes packed with tools that have a positive impact on your customer experience, including downloadable customer experience strategy templates to help you get started. billion in 2026, it’s clear that investing in a customer experience solution like Lumoa is worthwhile. From a global market worth $9.5

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

One Millimeter Mindset

SEPTEMBER 16, 2019

And the resulting engineered solutions can become nightmares, instead of providing rewarding returns on investment. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. When closing the sale is the goal, projects are over-promised and under-specified. Contact me here.

Sales 72

Sales Return on Investment Meeting Customer Retention 72