Optimove

OCTOBER 22, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Ensuring email deliverability is essential to the success of your upcoming holiday campaigns. Guide to Advanced Customer Segmentation Download Now >> Email deliverability vs. delivery Deliverability and delivery are distinct metrics.

Return on Investment 69

Return on Investment ROI Metrics Engagement 69

Optimove

NOVEMBER 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers aiming to stay competitive and build lasting customer relationships, this post highlights essential insights into the future of marketing.

Return on Investment 52

Return on Investment Leadership Innovation Analytics 52

Centercode

MAY 24, 2023

In a recent webinar Centercode’s CEO, Luke Freiler, discussed how companies can increase the return on investment (ROI) of their beta programs. (If If you missed it, you can watch the entire presentation and download the slides here.)

Return on Investment 52

Return on Investment ROI Company 52

Optimove

JUNE 18, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: In an evolving digital landscape and crowded marketplace, businesses seek effective ways to connect with their customers and deliver personalized messages that truly resonate. For more insights, contact us to Request a Demo.

Marketing 52

Marketing Return on Investment ROI Connections 52

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Download the Playvox eBook : Succeed In Uncertain Times: Building a Business Case for WFM Simple enough, right?

Contact Center 66

Contact Center Return on Investment Tips ROI 66

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement.

CRM 52

CRM Meeting Data Strategy 52

Calabrio

FEBRUARY 18, 2022

Total Cost of Ownership and Return on Investment (TCO/ROI). Download the report to help you ask the right questions. To learn more about how your organization can utilize Ventana Research’s approach, go to Calabrio’s reprint of the Agent Management Value Index: 2022 Vendor and Product Assessment to download your own copy.

Management 130

Management Contact Center Return on Investment Effort Score 130

Alliance by IFS

DECEMBER 3, 2019

Download the Astea-authored whitepaper to see how IoT is Driving Field Service Transformation. Today’s availability of low-cost sensors coupled with the advent of cloud computing and robust analytics technology, enables FSOs to utilize remote monitoring in ways that weren’t possible before, generating a real return on investment (ROI).

Return on Investment 65

Return on Investment eBook ROI Analytics 65

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment.

Consumers 111

Consumers Survey Brands Marketing 111

Optimove

JULY 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Personalization is critical in the iGaming industry as it empowers operators to boost retention, drive loyalty, and maximize revenue. Opti-X allows brands to create personalized, impactful customer journeys, ensuring lasting relationships and increased engagement.

Self Service 52

Self Service Sports Return on Investment Loyalty 52

Kustomer

AUGUST 3, 2021

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI). Download Study.

Study 96

Study ROI Net Promoter Score CRM 96

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Return on Investment 59

Return on Investment Loyalty Tips Groups 59

Optimove

FEBRUARY 20, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Customers expect personalized experiences now more than ever. Companies can leverage their CDP investment to maximize the Return on Investment (ROI) by enabling other teams to reap the benefits.

Data 59

Data Return on Investment Analytics ROI 59

Comm100

MAY 13, 2020

It should be easy to implement, and provide a solid return on investment (ROI). Download the full eBook to learn how you can successfully implement a digital omnichannel strategy. Free Download: Mastering Omnichannel CX: A Success Guide. Download Now. Shopping for an omnichannel solution can be intimidating.

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

Experience Investigators by 360Connext

JULY 26, 2022

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. You can start building your own with the help of our CX Mission Statement Guidebook , available to download free.

Customer Journeys 143

Customer Journeys Sports ROI Return on Investment 143

BirdEye

DECEMBER 29, 2022

Channel reporting Return on Investment (ROI) metrics 12. Social Media Reporting Template – Free Download. This metric measures how many people that viewed or interacted with your content actually took some desired action like signing up for a newsletter, downloading an ebook, or making a purchase. Conversion rate 7.

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

BirdEye

MARCH 10, 2023

Your social media checklist to get started How to do a social media audit in 7 steps Download a free social media template Social media audit examples Frequently asked questions about a social media audit Audit social media campaigns with Birdeye What is a social media audit? Table of contents What is a social media audit?

Social Media 98

Social Media Metrics Return on Investment Ecommerce 98

West Monroe

DECEMBER 14, 2022

Also, aligning your digital journey with the sustainability journey can advance both goals and drive greater overall return on investments—and when the economy rebounds, those who have demonstrated progress will only have strengthened their competitive position. Download our 2023 Outlook. get the report. ×

Industry 52

Industry Return on Investment Report Course 52

BirdEye

SEPTEMBER 6, 2023

When it comes to multi-location businesses, being the top choice backed by positive reviews can help boost the return on investment (ROI). To read the full report, download our free guide today. Projected Local Spending Are consumers anticipating a change in their spending over the next 6 months?

Consumers 116

Consumers Report Multi-Channel Data 116

SmartKarrot

SEPTEMBER 19, 2023

A marketing playbook is a guidebook that outlines your organization’s best practices, modes of communication, and optimization strategies for maximizing the return on investment based on predetermined marketing objectives. To save you time and energy in building your playbook, you can head to our website for a free template download.

Marketing 10

Marketing Guidelines Social Media Brands 10

Comm100

DECEMBER 14, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now. Without measuring return on investment, customer experience improvement projects will be too expensive for many companies. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 238

Customer Experience Strategy How To Effort Score 238

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). This is part 2 in a 5-part series. Customer experience programs are far more than surveys. But surveys are no longer enough.

Survey 98

Survey Return on Investment eBook System 98

Lithium

APRIL 5, 2022

These videos make reference to a pdf workbook, you can download this from the resources section of this article. (NEW) Khoros Care Foundations The perfect starting point for your training on the Social Response component of the Khoros Care Platform, this course provides a full introduction to the features and benefits of Khoros Care.

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

Optimove

MARCH 28, 2023

Accelerating acquisition Engage potential customers who haven’t downloaded your app – or uninstalled it. Reduce friction: By directing first-time users directly to your app download page and then taking them straight to the relevant screen within your app to accomplish their desired task (e.g.,

Marketing 52

Marketing Return on Investment Analysis Social Media 52

2020 Research

JULY 18, 2023

The reason behind this accelerated growth is simple – CX research delivers exceptional return on investment. At Sago, the introduction of digital qualitative tools such as QualBoard and QualMobile propelled our CX practice to new heights.

User Experience 52

User Experience Return on Investment Innovation Touchpoint 52

Confirmit

JANUARY 16, 2020

While huge amounts of money are being invested in CX programs, financial results and Return on Investment prove elusive for many organizations. The approach that will overcome product and price homogeneity and create meaningful differentiation that drives loyalty. And, in theory, that’s all still the case.

Return on Investment 52

Return on Investment How To Customer Centricity Financial 52

Happy or Not

JANUARY 18, 2024

Whether it’s budget allocation for marketing campaigns or staffing decisions for customer service, having a clear understanding of the demographic composition allows for optimized resource distribution, ensuring maximum return on investment. Is there a practical tip for maximizing collaboration using Demographics ?

Customer Satisfaction 36

Customer Satisfaction Analysis Return on Investment Groups 36

Optimove

JUNE 19, 2024

Streamlined Marketing Operations: Automating and optimizing marketing processes through journey orchestration leads to more efficient resource allocation and improves return on investment (ROI.) Download Now Journey Mapping vs. Journey Orchestration Journey mapping involves analyzing customer touchpoints and interactions with a brand.

Customer Journeys 52

Customer Journeys Touchpoint Multi-Channel ROI 52

CSM Magazine

JANUARY 11, 2022

Easy – gone are the days of painful, not to mention expensive, rip-and-replace solutions, slow learning curves and long return on investment (ROI) paths. The key to success lies in seeking out technologies that resolve, rather than increase complexity. Aim for solutions that are: 1.

Omni-Channel 75

Omni-Channel Return on Investment Analytics Chatbots 75

CSM Magazine

APRIL 25, 2023

In Encoded’s next blog we explore further how a payment orchestration layer can wield its baton to conduct the entire payment process, hitting the right notes to improve the end-customer experience with smoother transaction processing and helping to increase ROI (return on investment) per transaction for merchants.

Omni-Channel 52

Omni-Channel Self Service Abandon Rate Return on Investment 52

DCX

AUGUST 4, 2024

CX pros will need to consider: How to incentivize app downloads and usage Training staff to leverage new customer data effectively Balancing personalization with privacy concerns What to watch: How Blackbird Pay's rollout in trendsetting restaurants influences broader industry adoption.

Contact Center 52

Contact Center Banking Return on Investment Innovation 52

Alliance by IFS

FEBRUARY 14, 2019

Repeated execution of these tasks leaves minimal to no room for error, leading o higher return on investment and causing more companies to implement bots into their customer experience mix. Download Now. But what other benefits do companies achieve from adopting these digital employees? Higher Customer Satisfaction.

Chatbots 80

Chatbots Report Contact Center Knowledge Base 80

CSM Magazine

FEBRUARY 17, 2022

Total Cost of Ownership and Return on Investment (TCO/ROI). Download the report to help you ask the right questions. To learn more about how your organisation can utilise Ventana Research’s approach, go to Calabrio’s reprint of the Agent Management Value Index: 2022 Vendor and Product Assessment to download your own copy.

Management 52

Management Return on Investment Effort Score Report 52

Alliance by IFS

APRIL 25, 2019

See how a field service management solution can provide a long-term, recurring return on investment for your organization. Field service management (FSM) software plays a critical role in enabling profitable revenue growth, but it requires a significant investment. No problem.

Software 92

Software Return on Investment Self Service ROI 92

Storyminers

AUGUST 21, 2018

People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Encourage your customers to download the app and then track their purchases. Test a variety of campaigns and figure out which ones have the best return on investment (ROI). Create an in-Store App.

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

Optimove

DECEMBER 4, 2023

Download Now: 9 creative email tactics Download Now>> Why is Email Segmentation Important for Marketing? This ensures that your marketing efforts are efficient and effective, delivering a higher return on investment. Enhanced Customer Experience: Segmentation contributes to a better overall customer experience.

eBook 52

eBook Groups Metrics Return on Investment 52

Confirmit

OCTOBER 21, 2018

In a recent survey 1 , only 14% of CX professionals strongly agreed that the Return on Investing (ROI) in CX program is well established in their firms. And let’s be honest building a compelling CX business case that drives decision makers to support CX programs fully can be a challenge, to say the least. Forrester Research Inc.’s

Return on Investment 40

Return on Investment ROI Report Survey 40