Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement. In today’s competitive landscape, meeting customers where they are is key to long-term success.

CRM 52

CRM Meeting Data Strategy 52

Kustomer

AUGUST 3, 2021

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI).

Study 96

Study ROI Net Promoter Score CRM 96

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) How AI is Transforming CDPs Download Now>> What Is Journey Pruning?

Return on Investment 52

Return on Investment ROI Customer Journeys Resources 52

Optimove

MARCH 17, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers have a lot to learn from iGaming marketers, who excel at real-time, data-driven engagement. Download Now: 9 creative email tactics Download Now>> In Summary This is just the tip of the iceberg for retail marketing.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience.

Trends 191

Trends Net Promoter Score Effort Score ROI 191

Optimove

FEBRUARY 24, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This post shows operators how to unlock significant reactivation potential and drive higher engagement and revenue by focusing on the top 1% of dormant lottery players.

Effort Score 52

Effort Score Return on Investment ROI Resources 52

Comm100

MAY 13, 2020

It should be easy to implement, and provide a solid return on investment (ROI). Download the full eBook to learn how you can successfully implement a digital omnichannel strategy. Free Download: Mastering Omnichannel CX: A Success Guide. Download Now. Shopping for an omnichannel solution can be intimidating.

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

Comm100

DECEMBER 14, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now. Measuring ROI on Customer Experience Projects. Without measuring return on investment, customer experience improvement projects will be too expensive for many companies. Gathering Insight. Conclusion.

Customer Experience 291

Customer Experience Strategy How To Effort Score 291

Calabrio

FEBRUARY 18, 2022

Total Cost of Ownership and Return on Investment (TCO/ROI). Download the report to help you ask the right questions. To learn more about how your organization can utilize Ventana Research’s approach, go to Calabrio’s reprint of the Agent Management Value Index: 2022 Vendor and Product Assessment to download your own copy.

Management 130

Management Contact Center Return on Investment Effort Score 130

Experience Investigators by 360Connext

JULY 26, 2022

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. You can start building your own with the help of our CX Mission Statement Guidebook , available to download free.

Customer Journeys 143

Customer Journeys Sports ROI Return on Investment 143

Alliance by IFS

DECEMBER 3, 2019

Download the Astea-authored whitepaper to see how IoT is Driving Field Service Transformation. Today’s availability of low-cost sensors coupled with the advent of cloud computing and robust analytics technology, enables FSOs to utilize remote monitoring in ways that weren’t possible before, generating a real return on investment (ROI).

Return on Investment 65

Return on Investment eBook ROI Analytics 65

Alliance by IFS

APRIL 25, 2019

See how a field service management solution can provide a long-term, recurring return on investment for your organization. Field service management (FSM) software plays a critical role in enabling profitable revenue growth, but it requires a significant investment. Growing Top-Line Revenue with Field Service Software.

Software 92

Software Return on Investment Self Service ROI 92

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Focus on the strategic business and financial benefits to the company and how it will deliver an impactful ROI.

Contact Center 66

Contact Center Return on Investment Tips ROI 66

Optimove

OCTOBER 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Marketers are battling for loyalty in a world overflowing with promotions, where customers face constant irrelevant offers. This strategic approach ensures that promotional investment is used efficiently to drive the highest possible return.

Strategy 75

Strategy Return on Investment CRM ROI 75

Comm100

DECEMBER 8, 2017

They are an inexpensive way to increase sales, return on investment (ROI), and customer retention. In his article, “ The ROI of Gratefulness ,” Dave Kerpen shares how he adopted this practice: “I began by writing three personalized thank-you notes each Wednesday and then increased to three thank-you notes each weekday.

Social Media 169

Social Media How To Return on Investment Customers 169

Storyminers

AUGUST 21, 2018

People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Encourage your customers to download the app and then track their purchases. Test a variety of campaigns and figure out which ones have the best return on investment (ROI).

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

BirdEye

DECEMBER 29, 2022

Channel reporting Return on Investment (ROI) metrics 12. Social Media Reporting Template – Free Download. This metric measures how many people that viewed or interacted with your content actually took some desired action like signing up for a newsletter, downloading an ebook, or making a purchase.

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). This is part 2 in a 5-part series. Customer experience programs are far more than surveys. But surveys are no longer enough.

Survey 98

Survey Return on Investment eBook System 98

Opinionator

JANUARY 8, 2021

The ROI (return on investment) of customer experience for a business is undeniably high. Calculating the ROI of CX is usually measured as a ratio between net profit over a set period and the cost of the initial or recurring CX investment. Methods and Steps in Calculating the ROI. CX ROI Calculator.

ROI 52

ROI Customer Experience How To Customer Journeys 52

BirdEye

SEPTEMBER 6, 2023

When it comes to multi-location businesses, being the top choice backed by positive reviews can help boost the return on investment (ROI). To read the full report, download our free guide today. Projected Local Spending Are consumers anticipating a change in their spending over the next 6 months?

Consumers 116

Consumers Report Multi-Channel Data 116

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. Costs of Investment. This means that the airline made $18.99

ROI 45

ROI Social Media Airlines Customer Service 45

Alliance by IFS

JUNE 3, 2019

When selecting a field service management software, it’s critical to look for a solution that empowers your organization to identify issues, opportunities and launch digital initiatives to drive operational efficiency and deliver return on investment (ROI). Download Now. Importance of data science expertise.

Chatbots 94

Chatbots Return on Investment Leadership Technology 94

Centercode

MAY 24, 2023

In a recent webinar Centercode’s CEO, Luke Freiler, discussed how companies can increase the return on investment (ROI) of their beta programs. (If If you missed it, you can watch the entire presentation and download the slides here.)

Return on Investment 52

Return on Investment ROI Company 52

Storyminers

AUGUST 21, 2018

People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Encourage your customers to download the app and then track their purchases. Test a variety of campaigns and figure out which ones have the best return on investment (ROI).

Social Media 100

Social Media Customer Experience How To Infographics 100

Natalie Petouhof

FEBRUARY 17, 2016

Tweet This report looks at how companies, using the right software, can gain ROI from Customer Service and Customer Experience. Agile Customer Care Delivers High Return on Investment. These include: Recommendations and the Bottom Line: Agile Customer Care Delivers ROI .

ROI 40

ROI Report Self Service Customer Service 40

Clarivate

MARCH 7, 2017

At some point during the implementation of your Customer Experience (CX) strategy and plan, you will be asked to show a Return on Investment (ROI). There are many ways to measure the outcome of a CX program, ultimately, the most critical will be the positive financial results or ROI, or the ROCX™ (Return on Customer Experience).

Customer Journeys 40

Customer Journeys Touchpoint ROI Report 40

Seaton CX

NOVEMBER 1, 2022

Everyone’s downloading couch-to-5k running plans and mocktail recipes. Sometimes they aren’t connecting the dots to understand the return on investment (ROI) of CX. If they don’t understand the ROI, you may need a better CX business case. Think about it. Everyone is bought-in on January 1. Alcohol sales plummet.

Engagement 86

Engagement Average Handle Time ROI Return on Investment 86

Optimove

JUNE 18, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: In an evolving digital landscape and crowded marketplace, businesses seek effective ways to connect with their customers and deliver personalized messages that truly resonate. For more insights, contact us to Request a Demo.

Marketing 52

Marketing Return on Investment ROI Connections 52

Centercode

APRIL 16, 2019

By showing continuous improvement to the program, its measurable impact and return on investment (ROI) will be obvious. For more in-depth techniques and resources on demonstrating your beta program’s ROI, download the Beta Test ROI Kit. Download the Beta Test ROI Kit Now.

Metrics 65

Metrics Net Promoter Score ROI Effort Score 65

Kayako

OCTOBER 23, 2017

If you can justify a high ROI of a change, it would be difficult for a product manager to say no. Download it now. Featuring a three page easy to use template, we’ll walk you through: Calculating the return on investment of a feature. Time really adds up. Step 2: Humanize it. Creating use-case statements.

Feedback 136

Feedback Net Promoter Score e-support Chief Customer Officer 136

BirdEye

APRIL 24, 2023

This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods. Messaging: B2B messaging highlights factors like cost-effectiveness, ROI, and problem-solving, while B2C messaging focuses on personal benefits like time-saving and lifestyle appeal.

Marketing 93

Marketing Social Media B2C Advertising 93

BirdEye

NOVEMBER 21, 2022

Measure your ROI – Social media analytics can help measure the return on investment (ROI) of your social media campaigns. This will let you see how effective they are and whether it was worth the investment. To help you organize and present your data findings, download our free social media reporting template.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

One Millimeter Mindset

SEPTEMBER 16, 2019

And the resulting engineered solutions can become nightmares, instead of providing rewarding returns on investment. The type of ROI which retains clients. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Then, take action, rather than thinking about it. Contact me here.

Sales 72

Sales Return on Investment Meeting Customer Retention 72

Optimove

DECEMBER 23, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: The holiday season calls for generosity, but in gaming, the challenge is doing it wisely. Key Metrics : Bonus Sensitivity and Optimal Bonus Ratio help maximize ROI. Download Now Optimal Bonus Ratio: How Much Should This Player Get?

Marketing 59

Marketing Return on Investment ROI Analytics 59

CSM Magazine

JANUARY 11, 2022

Easy – gone are the days of painful, not to mention expensive, rip-and-replace solutions, slow learning curves and long return on investment (ROI) paths. The key to success lies in seeking out technologies that resolve, rather than increase complexity. Aim for solutions that are: 1.

Omni-Channel 75

Omni-Channel Return on Investment Analytics Chatbots 75

Natalie Petouhof

FEBRUARY 9, 2016

Traditional Customer Care Solutions Require Resources from IT and Result in Low Agent Productivity and ROI. Agile Customer Care Results in High ROI and Less Stressed, More Engaged Employees . For more information you can download a courtesy copy of the report here. DrNatalie, VP and Principal Analyst, Constellation Research.

Customer Care 40

Customer Care ROI Training Report 40

Optimove

FEBRUARY 20, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Customers expect personalized experiences now more than ever. Companies can leverage their CDP investment to maximize the Return on Investment (ROI) by enabling other teams to reap the benefits.

Data 59

Data Return on Investment Analytics ROI 59