Thematic

AUGUST 7, 2019

This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. It includes a step-by-step guide to help you calculate the ROI of CX. The question on everyones mind is: How can I prove the ROI of CX to my executive teams?

ROI 123

ROI NPS Metrics Financial 123

Optimove

NOVEMBER 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers aiming to stay competitive and build lasting customer relationships, this post highlights essential insights into the future of marketing.

Return on Investment 52

Return on Investment Leadership Innovation Analytics 52

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement. In today’s competitive landscape, meeting customers where they are is key to long-term success.

CRM 52

CRM Meeting Data Strategy 52

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Focus on the strategic business and financial benefits to the company and how it will deliver an impactful ROI.

Contact Center 66

Contact Center Return on Investment Tips ROI 66

Optimove

JUNE 18, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: In an evolving digital landscape and crowded marketplace, businesses seek effective ways to connect with their customers and deliver personalized messages that truly resonate. For more insights, contact us to Request a Demo.

Marketing 52

Marketing Return on Investment ROI Connections 52

Centercode

MAY 24, 2023

In a recent webinar Centercode’s CEO, Luke Freiler, discussed how companies can increase the return on investment (ROI) of their beta programs. (If If you missed it, you can watch the entire presentation and download the slides here.)

Return on Investment 52

Return on Investment ROI Company 52

Opinionator

JANUARY 8, 2021

The ROI (return on investment) of customer experience for a business is undeniably high. Calculating the ROI of CX is usually measured as a ratio between net profit over a set period and the cost of the initial or recurring CX investment. Methods and Steps in Calculating the ROI. CX ROI Calculator.

ROI 52

ROI Customer Experience How To Customer Journeys 52

Calabrio

FEBRUARY 18, 2022

Total Cost of Ownership and Return on Investment (TCO/ROI). Download the report to help you ask the right questions. To learn more about how your organization can utilize Ventana Research’s approach, go to Calabrio’s reprint of the Agent Management Value Index: 2022 Vendor and Product Assessment to download your own copy.

Management 130

Management Contact Center Return on Investment Effort Score 130

Alliance by IFS

DECEMBER 3, 2019

Download the Astea-authored whitepaper to see how IoT is Driving Field Service Transformation. Today’s availability of low-cost sensors coupled with the advent of cloud computing and robust analytics technology, enables FSOs to utilize remote monitoring in ways that weren’t possible before, generating a real return on investment (ROI).

Return on Investment 65

Return on Investment eBook ROI Analytics 65

Experience Investigators by 360Connext

JULY 26, 2022

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. You can start building your own with the help of our CX Mission Statement Guidebook , available to download free.

Customer Journeys 143

Customer Journeys Sports ROI Return on Investment 143

Optimove

FEBRUARY 20, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Customers expect personalized experiences now more than ever. Companies can leverage their CDP investment to maximize the Return on Investment (ROI) by enabling other teams to reap the benefits.

Data 59

Data Return on Investment Analytics ROI 59

Comm100

DECEMBER 14, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now. Measuring ROI on Customer Experience Projects. Without measuring return on investment, customer experience improvement projects will be too expensive for many companies. Gathering Insight. Conclusion.

Customer Experience 238

Customer Experience Strategy How To Effort Score 238

BirdEye

DECEMBER 29, 2022

Channel reporting Return on Investment (ROI) metrics 12. Social Media Reporting Template – Free Download. This metric measures how many people that viewed or interacted with your content actually took some desired action like signing up for a newsletter, downloading an ebook, or making a purchase.

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

Optimove

JULY 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Personalization is critical in the iGaming industry as it empowers operators to boost retention, drive loyalty, and maximize revenue. Opti-X allows brands to create personalized, impactful customer journeys, ensuring lasting relationships and increased engagement.

Self Service 52

Self Service Sports Return on Investment Loyalty 52

Optimove

JUNE 19, 2024

Streamlined Marketing Operations: Automating and optimizing marketing processes through journey orchestration leads to more efficient resource allocation and improves return on investment (ROI.) Brands improve efficiency and achieve higher ROI by automating and optimizing customer journeys at scale.

Customer Journeys 52

Customer Journeys Touchpoint Multi-Channel ROI 52

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Return on Investment 59

Return on Investment Loyalty Tips Groups 59

Comm100

MAY 13, 2020

It should be easy to implement, and provide a solid return on investment (ROI). Download the full eBook to learn how you can successfully implement a digital omnichannel strategy. Free Download: Mastering Omnichannel CX: A Success Guide. Download Now. Shopping for an omnichannel solution can be intimidating.

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Omni-Channel eBook Chatbots Knowledge Base 147

Clarivate

MARCH 7, 2017

At some point during the implementation of your Customer Experience (CX) strategy and plan, you will be asked to show a Return on Investment (ROI). There are many ways to measure the outcome of a CX program, ultimately, the most critical will be the positive financial results or ROI, or the ROCX™ (Return on Customer Experience).

Customer Journeys 40

Customer Journeys Touchpoint ROI Report 40

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. Costs of Investment. This means that the airline made $18.99

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ROI Social Media Airlines Customer Service 45

BirdEye

SEPTEMBER 6, 2023

When it comes to multi-location businesses, being the top choice backed by positive reviews can help boost the return on investment (ROI). To read the full report, download our free guide today. Projected Local Spending Are consumers anticipating a change in their spending over the next 6 months?

Consumers 116

Consumers Report Multi-Channel Data 116

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). This is part 2 in a 5-part series. Customer experience programs are far more than surveys. But surveys are no longer enough.

Survey 98

Survey Return on Investment eBook System 98

Natalie Petouhof

FEBRUARY 17, 2016

Tweet This report looks at how companies, using the right software, can gain ROI from Customer Service and Customer Experience. Agile Customer Care Delivers High Return on Investment. These include: Recommendations and the Bottom Line: Agile Customer Care Delivers ROI .

ROI 40

ROI Report Self Service Customer Service 40

Alliance by IFS

APRIL 25, 2019

See how a field service management solution can provide a long-term, recurring return on investment for your organization. Field service management (FSM) software plays a critical role in enabling profitable revenue growth, but it requires a significant investment. Growing Top-Line Revenue with Field Service Software.

Software 92

Software Return on Investment Self Service ROI 92

Seaton CX

NOVEMBER 1, 2022

Everyone’s downloading couch-to-5k running plans and mocktail recipes. Sometimes they aren’t connecting the dots to understand the return on investment (ROI) of CX. If they don’t understand the ROI, you may need a better CX business case. Think about it. Everyone is bought-in on January 1. Alcohol sales plummet.

Engagement 86

Engagement Average Handle Time ROI Return on Investment 86

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience.

Trends 191

Trends Net Promoter Score Effort Score ROI 191

BirdEye

APRIL 24, 2023

This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods. Messaging: B2B messaging highlights factors like cost-effectiveness, ROI, and problem-solving, while B2C messaging focuses on personal benefits like time-saving and lifestyle appeal.

Marketing 93

Marketing Social Media B2C Advertising 93

CSM Magazine

JANUARY 11, 2022

Easy – gone are the days of painful, not to mention expensive, rip-and-replace solutions, slow learning curves and long return on investment (ROI) paths. The key to success lies in seeking out technologies that resolve, rather than increase complexity. Aim for solutions that are: 1.

Omni-Channel 75

Omni-Channel Return on Investment Analytics Chatbots 75

CSM Magazine

APRIL 25, 2023

In Encoded’s next blog we explore further how a payment orchestration layer can wield its baton to conduct the entire payment process, hitting the right notes to improve the end-customer experience with smoother transaction processing and helping to increase ROI (return on investment) per transaction for merchants.

Omni-Channel 52

Omni-Channel Self Service Abandon Rate Return on Investment 52

DCX

AUGUST 4, 2024

CX pros will need to consider: How to incentivize app downloads and usage Training staff to leverage new customer data effectively Balancing personalization with privacy concerns What to watch: How Blackbird Pay's rollout in trendsetting restaurants influences broader industry adoption.

Contact Center 52

Contact Center Banking Return on Investment Innovation 52

BirdEye

NOVEMBER 21, 2022

Measure your ROI – Social media analytics can help measure the return on investment (ROI) of your social media campaigns. This will let you see how effective they are and whether it was worth the investment. To help you organize and present your data findings, download our free social media reporting template.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

Confirmit

OCTOBER 21, 2018

In a recent survey 1 , only 14% of CX professionals strongly agreed that the Return on Investing (ROI) in CX program is well established in their firms. And let’s be honest building a compelling CX business case that drives decision makers to support CX programs fully can be a challenge, to say the least.

Return on Investment 40

Return on Investment ROI Report Survey 40

Confirmit

OCTOBER 21, 2018

In a recent survey 1 , only 14% of CX professionals strongly agreed that the Return on Investing (ROI) in CX program is well established in their firms. And let’s be honest building a compelling CX business case that drives decision makers to support CX programs fully can be a challenge, to say the least.

Return on Investment 40

Return on Investment ROI Report Survey 40

Centercode

APRIL 16, 2019

By showing continuous improvement to the program, its measurable impact and return on investment (ROI) will be obvious. For more in-depth techniques and resources on demonstrating your beta program’s ROI, download the Beta Test ROI Kit. Download the Beta Test ROI Kit Now.

Metrics 65

Metrics Net Promoter Score ROI Effort Score 65

CSM Magazine

FEBRUARY 17, 2022

Total Cost of Ownership and Return on Investment (TCO/ROI). Download the report to help you ask the right questions. In its Value Index for Agent Management, Ventana Research evaluates software against seven key categories, of which five are product experience related and two cover customer experience. Manageability.

Management 52

Management Return on Investment Effort Score Report 52

Natalie Petouhof

FEBRUARY 9, 2016

Traditional Customer Care Solutions Require Resources from IT and Result in Low Agent Productivity and ROI. Agile Customer Care Results in High ROI and Less Stressed, More Engaged Employees . For more information you can download a courtesy copy of the report here. DrNatalie, VP and Principal Analyst, Constellation Research.

Customer Care 40

Customer Care ROI Training Report 40

Storyminers

AUGUST 21, 2018

People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Encourage your customers to download the app and then track their purchases. Test a variety of campaigns and figure out which ones have the best return on investment (ROI).

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

Confirmit

DECEMBER 4, 2018

Compass : Consulting, services, and support to help you to Define, Deliver, and Drive your CX program to achieve long-term business improvement and tangible Return on Investment (ROI). Accelerators are created with expert guidance provided by our implementation specialists and consulting team. Survey Designs. Data Inputs.

B2B 40

B2B Return on Investment Consulting Government 40