Comm100

FEBRUARY 11, 2025

When I finally got a meeting, I expected a roadmap. Unlock the 4-Tier Approach to Elevate Student Advising Download our guide to discover a proven framework that enhances student advising and support at every stage of their journey. The top advice? Email your advisor. Easier said than done. Maybe try again next semester.

Self Service 130

Self Service Chatbots Knowledge Base Financial 130

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

ChurnZero

JANUARY 31, 2025

This article is excerpted from ChurnZero’s new guide, The AI Roadmap for Customer Teams. Download a copy here. At this point, its time to integrate your processes (whether AI or non-AI) to achieve standardization and repeatability. Its time to think about a customer platform to centralize AI.

Roadmap 97

Roadmap Customers Leadership Analysis 97

NICE inContact

FEBRUARY 4, 2019

In their recent report, The Forrester Wave : Cloud Contact Centers, Q3 2018 , Forrester evaluated NICE inContact’s technology roadmap (and our track record of delivering on that roadmap), as well as our architecture and resources that will support our ability to innovate long term.

Innovation 137

Innovation Contact Center Roadmap Report 137

C3Centricity

DECEMBER 31, 2018

This article shares three examples that provide a clear roadmap for anyone wanting to move their customer service and engagement to the next level, by offering more than mere customer satisfaction. We want things better, faster and sometimes cheaper as well. And customer satisfaction is becoming insufficient to drive growth alone.

Brands 293

Brands Strategy Customer Journeys Infographics 293

GetFeedback

DECEMBER 21, 2018

Or maybe customers are asking for a service that’s already on the roadmap. Download the ebook today. Ask for customer input through product satisfaction surveys and take that feedback to heart. You may find that the majority of their concerns can be addressed with small tweaks. Learn more about product surveys.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Comm100

APRIL 17, 2018

Create some simple boards like “Product ideas,” “Coming up” and “Roadmap” to get the ball rolling. Each employee gets a feel for the priorities, roadmap and keeps tabs on new requests. Free Download] Improve Your Customer Experience: An Action Plan for CX Success. Download Now. Craft Personal Emails.

Feedback 214

Feedback How To Roadmap Survey 214

CSM Magazine

MARCH 3, 2021

To download “Leveraging Breakthrough Service to Transform Your B2B Enterprise” click here. ITSM.tools principal analyst and content director Stephen Mann and Vivantio chief operating officer Andy Walsh discuss how to adopt ITIL for non-IT services, specifically for customer service management and enterprise service management.

B2B 105

B2B Report Roadmap Competitive Advantage 105

NICE inContact

SEPTEMBER 18, 2019

They are creating a strategic roadmap for acquiring and broadly deploying AI call center software. Understand your call center strategy How AI for call centers can transform that strategy How to devise a roadmap to take you from many questions to a focused plan. Their collective experience can help you shape your own AI roadmap.

Contact Center 136

Contact Center Chatbots Call Center Roadmap 136

Thematic

MARCH 20, 2025

By using Thematic’s AI and human expertise , Atlassian uncovered key customer pain points and improved its product roadmap​ Key takeaway: Companies that act on pain points fast gain a competitive edge—73% of consumers will switch to a competitor after multiple bad experiences.

Analytics 62

Analytics Social Media Banking Analysis 62

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Why is your product roadmap important? Building a product roadmap is one thing.

Roadmap 52

Roadmap Analytics Analysis User Experience 52

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. In this article, we lay out the questions you can ask yourself to help you create a successful product roadmap that’s anchored in analytics. What is a product roadmap? Will our product roadmap encourage product-led growth?

Roadmap 52

Roadmap Analytics Metrics Feedback 52

NICE inContact

DECEMBER 9, 2015

We had a lot of changes on the roadmap, and we needed a solution that was stable, flexible, and scalable for our call center,” Kristina noted. For more information on how Columbia Sportswear improved their customer service operations with inContact Cloud Solutions, please download the comprehensive case study here.

Customer Service 188

Customer Service Contact Center e-support Call Center 188

Gainsight

SEPTEMBER 1, 2022

So a product roadmap serves as a tool for alignment: it’s a strategy-first, visual document that communicates what type of problem a product solves, how, and for whom. Yet because product roadmaps are living, breathing documents that can and should evolve, it can be frustrating to construct them. A roadmap to revenue growth.

Roadmap 52

Roadmap Data Net Promoter Score Analytics 52

InMoment XI

AUGUST 2, 2023

To access all the key drivers of NPS and discover who the leading brands are in the UK, download your copy of the report findings here. By acknowledging and addressing low NPS drivers, businesses can stay ahead of evolving customer expectations and position themselves as responsible industry leaders. Take The Lead!

NPS 195

NPS Customer Centricity Automotive Culture 195

AskNicely

SEPTEMBER 6, 2018

When it comes to p roduct , companies who automate NPS use transactional and relationship surveys to guide the product roadmap, iterate on product features and improvements and are better able to measure the ROI of product development. Download the NPS Benchmark Study. Feedback in Operations. NPS For Product. NPS Benchmark.

NPS 150

NPS Net Promoter Score Survey Customer Success 150

Comm100

APRIL 23, 2019

Download the report. Develop a customer education roadmap: Customers understand the concept of live chat but aren’t necessarily aware of its full capabilities. Download the report. Four Tenets of Modern Live Chat. Five Key Objectives for Disrupting Live Chat. Six Strategies to Disrupt Live Chat. Four Tenets of Modern Live Chat.

Customer Experience 151

Customer Experience Roadmap Omni-Channel Video 151

Customer Bliss

JANUARY 29, 2015

You have created a roadmap that is being actively communicated as you progress. Critical Checkpoint: Before you go any further, make a simple roadmap of the different parts of your customer experience journey. Be dogged about showing that roadmap each and every time someone talks about the customer experience work.

Customer Experience 100

Customer Experience Roadmap How To Metrics 100

DCX

JANUARY 7, 2025

Use it to: Cut through the noise and focus on what really matters to customers Link CX initiatives directly to business outcomes Get practical steps to increase leadership buy-in Turn customer feedback into actionable improvements Build a results-focused CX roadmap Take 30 minutes to complete this assessment.

Customer Experience 52

Customer Experience Effort Score Leadership Metrics 52

Interactions

NOVEMBER 6, 2024

No roadmap surprises Finally, with an off-the-shelf solution, you may be stuck with roadmap changes that suit the majority of clients (or the business’s bottom line), but not your use cases. To learn more about how Interactions IVA delivers more value through a blend of human and AI capabilities, download our free guide.

Contact Center 62

Contact Center Self Service Roadmap Analytics 62

NICE inContact

DECEMBER 17, 2018

Our CXone roadmap will help you set the pace with your customer experience. Download the full Gartner Magic Quadrant report. Download all 3 reports. [i] Add to that our broad CRM and 3rd party integrations and you have the essentials for a highly personalized customer experience at scale. Playing the CX long game.

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

C3Centricity

NOVEMBER 4, 2019

Download our training brochure and then contact us so we can discuss your precise needs. you can download it for free HERE ). It's fun, inspiring and a useful roadmap for your customer centric journey. . If you’re interested in ups killing your team, then we can provide fun training on many areas of customer centricity.

Customer Centricity 179

Customer Centricity Brands Advertising Consumers 179

TechSee

FEBRUARY 14, 2025

See the Complete Picture: Download the Full Report Want to dive deeper into the data and insights shaping the future of customer experience? The time to begin implementing agentic AI is now, as the technology continues to mature and demonstrate its value in real-world applications.

Customer Experience 109

Customer Experience Chatbots Roadmap ROI 109

InMoment XI

JANUARY 2, 2023

” The specific, contextual feedback that users provide in a PSAT survey helps to prioritize a roadmap of product improvements. Download the free eBook today for a comprehensive guide from our experts on how to choose the right CX metrics for your program. Download eBook. What Is Customer Effort Score?

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

Calabrio

APRIL 25, 2017

Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Contact center leaders and analysts now have access to real-time data, granular contact detail data, and aggregated, summarized data on any time interval they want to measure—from any source or channel.

Contact Center 140

Contact Center Social Media Roadmap Report 140

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Guide to Advanced Customer Segmentation Download Now >> 1.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

DCX

DECEMBER 24, 2024

Download the Free Guide Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success—no fluff, no filler—just proven tips to get everyone on the same page. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

Course 52

Course Social Media Roadmap Leadership 52

UJET

JUNE 4, 2021

Get the jump on your competitors by downloading our free Digital Transformation Roadmap. They’ll understand that no framework and ensuing roadmap, however perfect, will account for everything that will happen during the digital transformation process. Frameworks to Roadmaps: How the Transformational Rubber Meets the Road.

Contact Center 121

Contact Center Roadmap Leadership Competitive Advantage 121

Hero Digital

NOVEMBER 18, 2020

Digital Transformation Roadmap. Download our latest report for more on the trends, plus actionable steps and tools for getting started. Download the full report. Evolve toward a health ecosystem. Success in healthcare’s “next act” will require new models, new thinking, and new approaches to creating value for your patients.

Customer Experience 98

Customer Experience Healthcare Roadmap Trends 98

SurveyGizmo

AUGUST 10, 2020

Mozilla also targets smaller random groups to provide insights on product changes and their internet experience in general, which helps decision-makers in Product Management and Engineering decide on the roadmap. This helps them drive product roadmap and development. To learn more, download the Customer Story here.

Feedback 98

Feedback Roadmap Customer Satisfaction Knowledge Base 98

Thematic

MARCH 30, 2025

When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home. Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP? The result? Acting on it in a way that truly moves the business?

Customer Insights 62

Customer Insights Data Analytics How To 62

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Centercode

SEPTEMBER 1, 2020

The target market insights they’re collecting with Centercode enables them to validate research and guide their roadmap. Download your copy of the Caavo case study here. Now, their beta test ROI is over 250% — and the team is able to maximize its beta results to the fullest. ” Jerry Molitor, Program Manager @ Caavo.

ROI 98

ROI Case Study Roadmap Study 98

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide Amazon Wants AI to Do the Shopping for You Amazon's cooking up some AI agents that could shop for you—no questions asked.

Video 52

Video Chatbots Customer Centricity Trends 52

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide Amazon Wants AI to Do the Shopping for You Amazon's cooking up some AI agents that could shop for you—no questions asked.

Video 52

Video Chatbots Customer Centricity Trends 52

DCX

OCTOBER 27, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide Embrace the Right Kind of Friction Click on the image to watch the video Why it matters: Organizational friction can either grind your team to a halt or propel your company toward success.

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

Gainsight

MAY 12, 2022

What’s more, this customer-first approach to your product roadmap also fits perfectly into recurring revenue models. Because analytics pull data directly from the user, it can inform your decisions and guide your product roadmap choices in a direction that’s aligned with the user’s needs. You can measure and prove progress.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105