Thematic

MARCH 30, 2025

Instead, you need unified data analytics to connect every touchpoint and every voice. When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home. When teams rely on isolated data sets, it’s nearly impossible to uncover meaningful customer experience insights. The result?

Customer Insights 62

Customer Insights Data Analytics How To 62

Thematic

FEBRUARY 24, 2025

Analyze customer interactions across multiple touchpoints. Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. They need conversational analytics or customer review analysis to help track, analyze, and personalize interactions seamlessly across all touchpoints.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Customer Bliss

JANUARY 29, 2015

You have identified the key touchpoints most important to customers and to customer growth. You have created a roadmap that is being actively communicated as you progress. Critical Checkpoint: Before you go any further, make a simple roadmap of the different parts of your customer experience journey.

Customer Experience 100

Customer Experience Roadmap How To Metrics 100

Comm100

JANUARY 14, 2020

According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. Today, consumers use an average of almost six touchpoints with nearly 50% regularly using more than four. Create a digital roadmap for your customers’ journey. Download Now.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Optimove

SEPTEMBER 25, 2023

By leveraging insights from a CDP, brands can use an MMH to curate content that speaks directly to the customer’s interests, ensuring each touchpoint resonates deeply. QR codes strategically placed on products and ads create instant links between physical and digital touchpoints, enabling swift mobile access to online content.

Marketing 97

Marketing Touchpoint Loyalty Social Media 97

DCX

FEBRUARY 2, 2025

Companies that anticipate needs, remove obstacles, and weave CX into every touchpoint—before the customer even realizes they need it. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. The real winners? No fluff, no filler—just proven tips to get everyone on the same page.

Touchpoint 52

Touchpoint Customer Centricity Loyalty Programs Roadmap 52

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey."

Net Promoter Score 150

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 150

TechSee

FEBRUARY 9, 2021

It also includes a long-term roadmap that takes into account market/customer needs, so work is planned efficiently. Ongoing support of a remote visual assistance solution involves making sure devices, operating systems, and browsers are tested and upgraded periodically. AI Capabilities.

Self Service 109

Self Service CRM Case Study Technology 109

DCX

DECEMBER 1, 2024

Try these: Mix digital speed with human touch (yes, it's possible) Make your physical spaces worth leaving Netflix for Turn those cold digital touchpoints into actual connections Gen Z Might Save Us All Plot twist The digital natives are getting tired of screens. Let that sink in. Stop the Madness. They're craving real-world experiences.

Fashion 52

Fashion Culture Trends Connections 52

Totango

MAY 6, 2019

For our first of two May releases, we’re excited to share seven new features and enhancements aligned with our roadmap themes of enabling single click engagements and extensibility. Here’s what that looks like in practice: Enhancement: Improved Download of Segments. New Feature: Model Reporting Structure in SuccessTeams.

Roadmap 13

Roadmap Report Touchpoint System 13

Thematic

MARCH 26, 2025

Understand key NLP limitations and LLM advantages View real-world results of AI-driven text analytics Learn how self-learning AI eliminates manual updates Cut analysis time from weeks to minutes Download your free copy Stage 3. Public product roadmaps – Transparency wins customer trust. Download your free copy today!

Feedback 62

Feedback Social Media Analysis Survey 62

Comm100

FEBRUARY 7, 2018

Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? With this vendor, will your company be able to meet customers through multiple channels and touchpoints? (In Free Download] Everything You Need to Know About Customer Engagement Software. Download Now.

Software 112

Software Customer Engagement Engagement Social Media 112

DCX

JANUARY 28, 2025

Download the Free Guide 25 GenAI Prompts to Conduct a Detailed CX Gap Analysis Conducting a CX gap analysis can feel like a big task, but it’s absolutely doable with the right preparation and tools. Current CX Metrics and KPIs: Collect data on what your team is already measuring—response times, resolution rates, NPS, etc.—to

Customer Journeys 52

Customer Journeys Effort Score Social Media Analysis 52

delighted

FEBRUARY 22, 2022

An organization begins to collect feedback at multiple touchpoints across departments and develops cross-functional objectives to improve CX. That is an example of a customer’s voice building a product roadmap – my team is simply here to organize and amplify. Making progress. Expanding and scaling. The results of this process?

Customer Experience 91

Customer Experience Net Promoter Score Self Service Handbook 91

DCX

JANUARY 19, 2025

Obsess over details: From the user interface of your website to the packaging of your product, every touchpoint matters. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Download the Free Guide Delta’s AI Travel Concierge: Smarter, Smoother Journeys What’s happening?

Travel 52

Travel Customer Centricity Culture Brands 52

DCX

NOVEMBER 17, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide Wearable Neurotech: What It Is and Why It’s a Big Deal What it’s about: Wearable neurotech—think headbands and earbuds that read brain signals—is making waves.

Social Media 52

Social Media Leadership Customer Centricity Tips 52

Optimove

JANUARY 17, 2024

Discover the true value of your customers with our LTV calculator Download Now Why it Matters: As we celebrate Get to Know Your Customers Day, it’s crucial to remember that every day is an opportunity to put the customer first, starting with their data and leveraging AI-powered tools to uncover valuable insights.

Loyalty 59

Loyalty Roadmap Study Touchpoint 59

Feedbackly

JANUARY 13, 2023

Call it the roadmap to understanding your customers! The touchpoints through which customers engage with the brand may seem endless. By sketching the journey, you can also identify your strongest and weakest touchpoints and streamline the route for a consistent and smooth experience. What is customer journey?

Customer Journeys 52

Customer Journeys Touchpoint Roadmap Customers 52

Optimove

JANUARY 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. Develop Unified Customer Profiles Create comprehensive, unified customer profiles that bring together data from various touchpoints.

Marketing 59

Marketing Customer Centricity Analytics Touchpoint 59

Totango

MAY 6, 2019

For our first of two May releases, we’re excited to share seven new features and enhancements aligned with our roadmap themes of enabling single click engagements and extensibility. Here’s what that looks like in practice: Enhancement: Improved Download of Segments. New Feature: Model Reporting Structure in SuccessTeams.

Roadmap 9

Roadmap Report Touchpoint System 9

Gainsight

DECEMBER 8, 2022

Ask Yourself: Can This Be a Digital Touchpoint? Ometria introduced more digital-led touchpoints leveraging Zendesk adjacent to Support creating a Success Hub for its tech touch customers with the intention of strategic guidance, enablement materials, and quarterly product roadmap materials hosted there. . Download our guide!

Customer Success 52

Customer Success Strategy Roadmap Touchpoint 52

Optimove

JULY 29, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: In this post, marketing leaders can gain insights evolving from “classic” (more static) campaign orchestration to “streaming” (dynamic), real-time marketing campaigns to create “epic customer experiences.”

Marketing 52

Marketing Customer Experience Sports CRM 52

DCX

SEPTEMBER 29, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide Design's Accountability Crisis The new book by Manuel Lima challenges designers to consider long-term consequences of their work.

e-support 86

e-support Customer Centricity Apparel Leadership 86

SurveySensum

NOVEMBER 20, 2023

20 Website Feedback Questions (across the customer journey) Here are the 6 key touchpoints on which you can ask the following survey questions for website feedback as per your business requirements: Pre-Website Engagement Website Interaction Conversion Points Customer Support Touchpoint Post-Website Experience Overall Experience 1.

Customer Journeys 52

Customer Journeys Feedback Touchpoint Survey 52

ViiBE Blog

OCTOBER 28, 2021

The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. Download now 3.

Social Media 52

Social Media Roadmap e-support Video 52

Hero Digital

NOVEMBER 26, 2018

Sophisticated machine learning pushes your practice to the next level, “Leading,” to implement 1:1 personalization, insight-driven design and selling, and touchpoints that enrich each customer’s experience. . Develop an Achievable CX Roadmap. This of course is only scratching the surface of CX personalization.

Strategy 46

Strategy Data Multi-Channel Roadmap 46

Centercode

SEPTEMBER 17, 2019

CX Research looks at all of the touchpoints a consumer has with your product or brand and attempts to optimize that experience to build loyalty. It has a broader focus than other disciplines and includes customer touchpoints such as advertising campaigns, sales interactions, customer service, and overall brand consistency. Delta tests.

Touchpoint 45

Touchpoint Feedback Roadmap User Experience 45

Avaya

APRIL 24, 2017

Consider that a typical customer now owns three personal mobile devices , each with anywhere from 10 to 20 downloaded apps. The not-so-good news is that businesses are still grappling to understand customers’ actions across these various touchpoints. Because the average consumer isn’t so average anymore.

Customer Journeys 59

Customer Journeys Analytics Multi-Channel Contact Center 59

ReviewTrackers

JUNE 13, 2017

You can integrate this form into your company website, e-mail marketing campaigns, post-transactional touchpoints, social media communications, and even customer experience surveys. Download the customer feedback cheat sheet below in order to understand when the best times are for reaching out to customers. Need advice?

Feedback 50

Feedback Net Promoter Score e-support Effort Score 50

CSM Magazine

JULY 7, 2022

The first step to laying out the roadmap for where you want your TX to go is assessing where your business stands now. Download the Total Experience Playbook for additional tips on designing and orchestrating a seamless Total Experience that elevates your customer experience and employee engagement. Determining your TX Maturity.

Brands 59

Brands Strategy Customer Journeys Employee Experience 59

DCX

SEPTEMBER 22, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide AI Whisperers: Tuning into Customer Voices in the Digital Noise With all the daily hustle and bustle, it can be tough to really hear what our customers are trying to tell us.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide AI Whisperers: Tuning into Customer Voices in the Digital Noise With all the daily hustle and bustle, it can be tough to really hear what our customers are trying to tell us.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

JULY 21, 2024

The bottom line: Intuit's success with AI-driven personalization provides a roadmap for CX professionals looking to enhance customer experiences through technology. What's next: As AI technologies evolve, CX pros should anticipate more opportunities to create hyper-personalized, efficient customer journeys across all touchpoints.

Retail 52

Retail CRM Chatbots Exercises 52

ChurnZero

MARCH 31, 2020

Remember to reevaluate and update product automations that have customer touchpoints (like in-app notifications and email) to ensure they don’t come across as insensitive during times of crises. They’ve also reevaluated their product roadmap, pausing less relevant items, so they could launch a new feature two months early.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

DCX

OCTOBER 6, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide Simon Sinek: The Power of Consistency in Leadership and Customer Experience Simon Sinek shares insights on building strong relationships and fostering a positive culture through consistent, small actions.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide Simon Sinek: The Power of Consistency in Leadership and Customer Experience Simon Sinek shares insights on building strong relationships and fostering a positive culture through consistent, small actions.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

SEPTEMBER 15, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide The Future is Prevention Neko Health , a Swedish startup founded in 2018, is on a mission to transform healthcare from reactive to proactive through advanced technology and preventive measures.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52