InMoment XI

AUGUST 8, 2023

As we make our way forward with new CX technologies and approaches, survey fatigue remains a key operational concern. Download for free today! In the world of customer experience , surveys have been a reliable feedback-collecting source for decades.

Survey 435

Survey Net Promoter Score Customer Service Representative Tips 435

TechSee

OCTOBER 22, 2024

A key challenge lies in successfully integrating new technologies and ensuring tech adoption by service technicians. TechSee’s approach to optimizing service tech adoption is to focus on the people, processes, and technology involved. One of the key challenges in integrating new technology is overcoming resistance to change.

Technology 109

Technology Customer Satisfaction Culture Conference 109

AWS Machine Learning

FEBRUARY 20, 2024

Download the model and its components WhisperX is a system that includes multiple models for transcription, forced alignment, and diarization. For smooth SageMaker operation without the need to fetch model artifacts during inference, it’s essential to pre-download all model artifacts.

Technology 127

Technology Video Entertainment Exercises 127

C3Centricity

OCTOBER 22, 2020

Despite this high level and mistrust, one thing shoppers do agree on is that technology has made things better for them. More than three out of five consumers say retail technologies have improved their shopping experiences, according to a survey by the National Retail Federation. The 7 Sins of the Dark Side of Online Shopping.

Retail 357

Retail Advertising Course Survey 357

InMoment XI

DECEMBER 9, 2024

To learn more about how organizations are utilizing AI without losing the human touch, download this guide today! Thank you Your download will begin shortly. If it doesn’t, click on the download button. Balance technology with personal interaction. The AI Debate: A CX Game-Changer or Trust-Buster?

Trends 195

Trends Self Service Roadmap Customer Centricity 195

Uniphore

JANUARY 21, 2022

The same technology can also streamline live interactions, eliminating redundancies—like having to repeat information to agents—and automating compliance, privacy and follow-up actions. Here too, technology can alleviate process complexity and user frustration. Want to learn about healthcare CX technology? Download the Article.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

QuestionPro Audience

FEBRUARY 15, 2018

2017 was predicted to be the year of the smart home, and consumers are slowly integrating the new technology into their homes. Consumers have apprehension regarding the technology. Download the full 14-page research report here ! We polled over 450 respondents from our consumer panel to gauge their thoughts on the smart home.

Consumers 252

Consumers Retail Report Technology 252

InMoment XI

DECEMBER 17, 2024

As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience. If it doesn’t, click on the download button. Download Now Exit this form 3.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Comm100

NOVEMBER 15, 2022

The introduction of new technologies into education is rapidly improving the student experience and outcomes. 60% of students agree that technologies introduced since Covid-19 have improved their learning and grades. The education technology market is expected to see $133.05 The 4 Challenges Facing IT & How to Overcome Them.

Meeting 48

Meeting Policies Technology Tools 48

InMoment XI

AUGUST 17, 2023

To access all the key drivers of NPS and discover who the leading brands are in the UK, download your copy of the report findings here. Improve Your Net Promoter Score If you are unsure whether your existing CX technology vendor can help you achieve these goals, we would be happy to talk to you about how we can assist you.

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

TechSee

JUNE 16, 2021

Visual Assistance is an increasingly popular technology that enables enterprises to provide remote support to end users. The greater the adoption of new technology, the more use cases can be applied and the greater the likelihood that the enterprise will see double digit improvements in their KPIs. But first, it must be adopted.

ROI 251

ROI Case Study Strategy Wireless 251

InMoment XI

DECEMBER 6, 2024

Access to Expertise and Technology : Customer experience outsourcing partners bring specialized knowledge, cutting-edge tools, and best practices that might not be available in-house. Technology and Tools It is important to choose a partner that uses advanced technology and tools that can also be customized to your specific needs.

Self Service 195

Self Service Customer Experience Resources Effort Score 195

Uniphore

DECEMBER 13, 2021

Learn more about how intelligent technology, like Uniphore’s conversational AI and automation platform, is helping retailers leverage conversations to drive revenue, build loyalty and deliver differentiated experiences that exceed today’s sky-high customer expectations. Download The Article.

Retail 262

Retail Net Promoter Score Self Service Customer Experience 262

InMoment XI

OCTOBER 4, 2023

The idea behind integrated CX is to improve customer experience by combining large amounts of data with technology and services to create more complete customer insights and, as a result, more focused and measurable actions. This is the validation from your customers that you have achieved integrated CX! You can access the guide here.

Customer Experience 418

Customer Experience Net Promoter Score How To Effort Score 418

NICE inContact

NOVEMBER 2, 2021

For contact centers, this includes getting agents on board by explaining why customer experience matters and providing the technology agents need to be successful. To learn more, download our complimentary white paper, The Ultimate CX Agent Guide: Hiring, training, onboarding, and measuring agents in a digital-first world.

Customer Experience 209

Customer Experience Contact Center Customers Measurement 209

Lumoa

JANUARY 9, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. At this point we have the technology and data prowess to actually know our customers - and predict their needs - but we still aren't there yet. Many organizations are currently enamoured with the promise of technology and big data.

Customer Experience 332

Customer Experience Competitive Advantage Omni-Channel Culture 332

GetFeedback

AUGUST 14, 2019

Trends change: New industry trends, regulations, and technologies emerge, creating new business dynamics. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. You’ll get custom recommendations based on your score.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Uniphore

JUNE 10, 2021

Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. Transition to work-at-home with legacy technology. Download Playbook. Download eBook. Agents were overwhelmed by the business, products/processes or customer-interaction technology. Read More.

Call Center 246

Call Center Self Service Contact Center eBook 246

BlueOcean

SEPTEMBER 18, 2023

It’s a quick download where you’ll find a handful of higher value RFP questions about contact center technology, attrition, and the BCP. Fill out the form below to download your copy. The RFP is the slog you need that 3 rd cup of coffee to get through—especially when it’s an RFP for outsourced customer care.

eBook 177

eBook Customer Care Contact Center Technology 177

BlueOcean

MAY 16, 2024

As a pillar within an industry that has been rocked by shifts in technology and distribution as well as customer habits and expectations, they partnered with Blue Ocean to focus on customer wins and revenue retention. A customer-first experience is nothing less than critical for them.

Case Study 156

Case Study Customer Retention Study Training 156

BlueOcean

MAY 16, 2024

As a pillar within an industry that has been rocked by shifts in technology and distribution as well as customer habits and expectations, they partnered with Blue Ocean to focus on customer wins and revenue retention. A customer-first experience is nothing less than critical for them.

Case Study 156

Case Study Customer Retention Study Training 156

BlueOcean

MAY 16, 2024

As a pillar within an industry that has been rocked by shifts in technology and distribution as well as customer habits and expectations, they partnered with Blue Ocean to focus on customer wins and revenue retention. A customer-first experience is nothing less than critical for them.

Case Study 156

Case Study Customer Retention Study Training 156

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. For example, suppose you discover that consumers didn’t like the email they received after downloading a document from your website. Thank you Your download will begin shortly. If it doesn’t, click on the download button.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

Comm100

MARCH 7, 2023

To access all the results and data from the survey, download the report. While this may not be a surprise to many, it once again reinforces the need for schools to adopt digital channels to meet student’s technological expectations. In contrast, traditional phone support is becoming increasingly unpopular among today’s students.

Survey 226

Survey Chatbots Wait Times Report 226

Comm100

MAY 11, 2023

For a full breakdown of the latest enrollment data, you can download our report – The College Enrollment Decline – A Complete Breakdown of the Data. This technology connects every communication channel together into one platform, while integrating other key data systems. Find out how your college has performed over the past few years.

Chatbots 49

Chatbots Trends Omni-Channel Connections 49

Comm100

JANUARY 25, 2022

One of these essential live chat technologies in a support or sales environment is co-browsing. This means no downloads are needed from your customer and it can be initiated with a single screen sharing request sent from an agent, creating a far smoother experience.

How To 246

How To Chatbots Omni-Channel Social Media 246

TechSee

JUNE 1, 2023

Their virtual assist technologies are often acknowledged by customers. We wanted to learn more about how visual assistance technology improves the Cochlear recipient support experience. Virtual support technologies On a practical level, how does virtual support technologies improve these calls?

Technology 207

Technology Video Connections Interaction 207

C3Centricity

MARCH 18, 2020

You will also find a link in the article to download a useful template you can use to store all your information as you gather it. . Did you also download our template and complete it? Do you know the impact of the latest societal trends and new technologies on your customers’ behaviours? How are your customers changing?

Marketing 240

Marketing Advertising Brands Consumers 240

TechSee

FEBRUARY 14, 2025

As enterprises strive to restore satisfaction to people’s technology experiences, agentic AI has emerged as the transformative force that’s helping them see the path forward. The time to begin implementing agentic AI is now, as the technology continues to mature and demonstrate its value in real-world applications.

Customer Experience 109

Customer Experience Chatbots Roadmap ROI 109

Lumoa

DECEMBER 5, 2017

This year among the main topics of "Technology" and "AI in Our Lives", you could also hear companies, both scaling and large, starting to talk about customer experience. Start your CX journey by downloading our guide to customer experience. Helsinki has welcomed 20.000 innovators at Slush , the world's leading startup event.

Healthcare 256

Healthcare Customer Centricity Innovation Customers 256