NICE inContact

OCTOBER 19, 2021

Download our new eBook, Change Management Blueprint for Contact Center Digital Transformation, for expert advice about change management best practices. Creating a customer-centric contact center can create some significant, disruptive changes for your employees. Leading them to the end state requires a thoughtful and organized approach.

Customer Centricity 241

Customer Centricity eBook Contact Center Technology 241

MyCustomer

NOVEMBER 17, 2022

Download the eBook. Thank you for downloading our resource. The art of quiet evangelism in the noisy world of technology marketing GDPR data consent. By ticking this checkbox, you agree that HubSpot may use the information you provide to contact you about their products and services. Not a TM Form. Internal or External.

Technology 95

Technology CRM Marketing Sales 95

TechSee

JANUARY 9, 2023

Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. At its core, these technologies have a simple premise – a picture is worth a thousand words. Integrating Visual Engagement Technology in Your Field Service Strategy.

Self Service 109

Self Service Technology Engagement Telecommunications 109

ECXO

MAY 16, 2023

But as the pressure to personalize intensifies and the technology environment gets more complicated, many are looking to their CDPs to go beyond data management and simple segmentation. We invite you to download this complimentary eBook: A guided journey for choosing a Customer Data Platform.

Data 296

Data eBook System Software 296

MyCustomer

NOVEMBER 17, 2022

Download the eBook. Thank you for downloading our resource. The art of quiet evangelism in the noisy world of technology marketing GDPR data consent. By clicking above, you agree that HubSpot may use the information you provide to contact you about their products and services. Not a TM Form. Internal or External. Not a TM Form.

Technology 66

Technology CRM eBook Customer Service 66

BlueOcean

MAY 16, 2024

As a pillar within an industry that has been rocked by shifts in technology and distribution as well as customer habits and expectations, they partnered with Blue Ocean to focus on customer wins and revenue retention. A customer-first experience is nothing less than critical for them.

Case Study 156

Case Study Customer Retention Study Training 156

BlueOcean

MAY 16, 2024

As a pillar within an industry that has been rocked by shifts in technology and distribution as well as customer habits and expectations, they partnered with Blue Ocean to focus on customer wins and revenue retention. A customer-first experience is nothing less than critical for them.

Case Study 156

Case Study Customer Retention Study Training 156

BlueOcean

MAY 16, 2024

As a pillar within an industry that has been rocked by shifts in technology and distribution as well as customer habits and expectations, they partnered with Blue Ocean to focus on customer wins and revenue retention. A customer-first experience is nothing less than critical for them.

Case Study 156

Case Study Customer Retention Study Training 156

CSM Magazine

JANUARY 17, 2022

With the assistance of different data sources, Gravitee wanted to display real-time updates of some of the USA’s most popular apps that were being downloaded so far in 2021. Social media apps TikTok, Facebook, and Instagram ranked as the top 3 most downloaded apps in the USA and you can click here to see more about the rest of the list.

Customer Service 52

Customer Service Social Media Entertainment Communication 52

Interactions

FEBRUARY 28, 2023

We’ve seen in recent years a growing trend of businesses adopting automation technologies like chatbots and intelligent virtual assistants (IVA) to help with customer service. Challenges Automation technologies lack the ability to handle more complex issues, requiring human intervention. But what role do they play exactly?

Technology 62

Technology Customer Service eBook Chatbots 62

ChurnZero

FEBRUARY 1, 2024

Customer success (CS) teams are crucial for business growth, but many are lagging in technology investment. Knowing when to invest in CS technology can significantly enhance your team’s efficiency and customer retention. Here are the top signs it’s time to make this investment.

Technology 52

Technology Customer Retention Customer Success Communication 52

NICE inContact

DECEMBER 26, 2018

Contact centers looking to create a short list of vendors to consider when modernizing their contact call center technology are looking to the cloud to modernize their operations. Transforming the “no” into “yes” requires your contact center to employ technology designed to flex and scale at the speed of business.

Call Center 120

Call Center Technology Contact Center Omni-Channel 120

BlueOcean

SEPTEMBER 18, 2023

It’s a quick download where you’ll find a handful of higher value RFP questions about contact center technology, attrition, and the BCP. Fill out the form below to download your copy. The RFP is the slog you need that 3 rd cup of coffee to get through—especially when it’s an RFP for outsourced customer care.

eBook 177

eBook Customer Care Contact Center Technology 177

Interactions

JUNE 29, 2023

Today that means harnessing the power CX technology and human interaction. To determine consumer sentiment about using CX technology, Interactions surveyed 1,000 consumers in the United States in March 2023 and compiled the results in a report entitled “CX and the Consumer: Pitfalls and Possibilities.”

Interaction 62

Interaction Technology Customer Service Chatbots 62

TechSee

OCTOBER 7, 2024

In our previous blog, we explored how visual service and AI technologies are redefining customer experience (CX) across various industries. Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact.

ROI 124

ROI First Call Resolution Travel Return on Investment 124

2020 Research

NOVEMBER 16, 2022

It is essential for technology leaders to design research for product development that targets the right customer segments and asks the right questions. The post Developing a Consumer Insights Strategy for Technology Leaders appeared first on Schlesinger Group. Achieve this with a thoughtful consumer insights strategy.

Consumers 52

Consumers Technology Strategy Groups 52

Clarivate

APRIL 3, 2024

Technology plays an important role in transferring institutional knowledge, capturing information that otherwise would walk out the door when people retire. Use technology and data in new and productive ways. Download it now. Capture and leverage valuable knowledge before it’s too late.

Technology 59

Technology Strategy Analytics Government 59

TechSee

NOVEMBER 11, 2019

Smart Home technology is expected to become a $151.4 Here are 4 key technologies – already widely used in other industries – that can help consumers enjoy independent, effortless, frustration-fee service and support. Leading manufacturers are already making use of this technology. billion market by 2024.

Self Service 138

Self Service Technology Wireless eBook 138

West Monroe

JULY 5, 2023

Read on to learn what can happen when trust goes wrong—and what organizations can do to bolster their operational technology and subsequently their customers’ trust. Severe weather conditions—and outdated technology. The result? Customer distrust and significant financial loss. For example, last year, a U.K.

Technology 52

Technology Airlines Financial Hospitality 52

TechSee

SEPTEMBER 30, 2024

In this blog, we explore the role of generative AI in CX and how these cutting-edge technologies are redefining CX in the telecom, smart home, home security, and consumer electronics industries. To gain deeper insights into the impact of these technologies, make sure to download our white paper.

Industry 109

Industry First Call Resolution Automotive Customer Satisfaction 109

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. Requiring full details on a contact form when the customer just wants to ask a question or download something. One that stays in my memory for many reasons, was an event I attended in San Jose, California.

Marketing 198

Marketing Technology Customer Centricity Conference 198

CSM Magazine

JULY 6, 2021

As such, businesses are set to spend $641 billion on customer experience technologies by 2022. Some ordering systems don’t even require customers to download an app. Personalized product recommendations, drawing on cutting-edge technology, are being used to drastically improve the in-store customer experience.

Technology 52

Technology Customer Experience Retail Hospitality 52

Alliance by IFS

OCTOBER 11, 2018

In this Astea-sponsored special report from Field Technologies, your company will learn about the 5 Essential Technologies for Mastering Customer Experience. According to Field Technologies’ recent report, the best way to set yourself apart is by providing a superior customer experience.

Technology 72

Technology Self Service Customer Experience Report 72

TechSee

APRIL 22, 2024

While new technologies offer incredible promise, customer adoption is a very real challenge. One common misstep in deploying new CX technologies is requiring customers to download apps or go through similar technical hurdles. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs.

Innovation 109

Innovation How To Sports Video 109

TechSee

APRIL 22, 2024

While new technologies offer incredible promise, customer adoption is a very real challenge. One common misstep in deploying new CX technologies is requiring customers to download apps or go through similar technical hurdles. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs.

Innovation 109

Innovation How To Sports Video 109

Alliance by IFS

OCTOBER 3, 2019

To get ahead of this crisis, many service-centric organizations are beginning to use augmented reality (AR) technologies as part of a tech-focused strategy to bring new value to their operations. This technology has numerous applications for productivity improvements in field service. AR Brings Results That Count.

Technology 77

Technology Customer Satisfaction Customer Retention Training 77

TechSee

OCTOBER 17, 2024

For a more detailed analysis, be sure to download our comprehensive white paper and industry report. Companies should start by identifying key pain points in their customer service processes and exploring how visual and AI technologies can address them. Ready to increase customer loyalty and reap the financial rewards of visual AI?

First Call Resolution 109

First Call Resolution Customer Satisfaction Telecommunications Innovation 109

Comm100

SEPTEMBER 20, 2018

Thankfully, with the help of modern technology, there are a few great ways to enhance your customers’ experience. With advances in technology – particularly in AI – chatbots have become more efficient in understanding and predicting customer demands, making it easier to use chatbots as customer service representatives.

Technology 104

Technology How To Chatbots Self Service 104

Alliance by IFS

MAY 20, 2019

Delivery of service has always been a key differentiator for manufacturers and distributors, but today’s industry leaders are changing their entire business infrastructure by leveraging field service management technology. We’ve all heard the buzz around field service technologies. AI and machine learning.

Technology 87

Technology Management Software Analysis 87

Comm100

SEPTEMBER 20, 2018

Thankfully, with the help of modern technology, there are a few great ways to enhance your customers’ experience. With advances in technology – particularly in AI – chatbots have become more efficient in understanding and predicting customer demands, making it easier to use chatbots as customer service representatives.

Technology 102

Technology How To Chatbots Self Service 102