Talkdesk

JULY 20, 2020

As the pandemic continues and fully remote operations become “the new normal”, organizations must reevaluate their virtual call center approach and determine the best strategy for its implementation. Enterprises must consider the implications of a full-time transition from a physical to a virtual contact center.

Virtual Call Center 93

Virtual Call Center Call Center Contact Center Guidelines 93

ShepHyken

JANUARY 22, 2021

The supervisors can listen to the live calls, monitor the agents’ performance, provide on-call assistance to help the agents have qualified interactions. They can also snoop, barge, and whisper on a live call if required. This kind of regular feedback helps the agents better their performance and deliver unremitting services.

Call Center 97

Call Center Virtual Call Center Contact Center Average Handle Time 97

ViiBE Blog

MAY 13, 2021

Different solutions exist for different kinds of call centers. Traditional call center software differs from omnichannel contact center software. Some solutions are cloud-based, while others may require a software download. Virtual Call Center. Customer Service Management Tools.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

ViiBE Blog

JANUARY 22, 2021

This vision led to the decision to create a web application: in an emergency situation, requiring an app to be downloaded represents a major obstacle in the consumer journey. In B2B2C, it’s become mandatory- who requires their customers to download an app for single-use nowadays? Routing system : ViiBE provides a call routing system.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

ViiBE Blog

AUGUST 11, 2021

Additionally, omnichannel contact centers enable customers to show something to the contact center agent on camera or share their screen. ViiBE makes video calling even more accessible thanks to its download-free web app. The benefits of cloud-based contact center solutions.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JUNE 1, 2021

ViiBE is a download-free web app that allows customer service representatives to connect to customers via video. You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. With customer self-service, customers can help themselves.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52