CSM Magazine

MAY 24, 2021

With the pandemic remaining widespread, business owners are now asking the question—how to maintain strong customer engagement during COVID-19? Reinventing Customer Engagement. Customer engagement is the process of strengthening your emotional connection with your customers. Improve Your Loyalty Program.

Customer Engagement 52

Customer Engagement Engagement Social Media How To 52

ProProfs Chat

MAY 28, 2020

Strategy 3: Leverage Social Media for Constant Engagement . Constantly engaging with your customers on social media channels is the key to coming across as a brand they can resonate with and stay loyal to. During the unfortunate time of the COVID-19 pandemic, the brand has looked to spread smiles through constant engagement.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

SuiteCX

JANUARY 19, 2015

It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements. Click here to view SlideShare. Yep, we’ve been at this a while. 10 Key Insights from 15 Years of Customer Journey Mapping Case Studies January, 2015. Don’t try to boil the ocean.

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

Bold360

APRIL 27, 2017

Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. E-consultancy believe that the success of your relationship with a customer depends upon the human loyalty you can create, rather than the corporate loyalty that these schemes often engender. trillion on travel by 2020.

Tourism 56

Tourism Travel Customer Service Airlines 56

Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Their support team realized many of the doubts customers were facing were really similar. . Gol Airlines.

Chatbots 105

Chatbots Examples Self Service Insurance 105

Strativity

MAY 25, 2023

Restaurant brands that invested early in proprietary customer engagement platforms are now stronger, including Starbucks with its highly personalized mobile app, Pizza Hut with its top-rated loyalty program, Panera with its brand-defining digital customer experience, and Chick-fil-A with its outstanding omnichannel platform.

Brands 52

Brands Loyalty Programs e-support Rewards Programs 52

SurveySensum

JULY 26, 2023

According to the research study conducted by Harvard Business School, The Economics of E-Loyalty , increasing customer retention rates by 5% increases profits by 25% to 95%. These programs will help you foster a long-lasting and meaningful relationship with your customers. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

SurveySparrow

FEBRUARY 22, 2024

Customer Support and Feedback Tools: Listening and Responding to Customer Needs THE key to successful customer retention is listening to what they say. And for this, customer support and feedback tools are essential. It can be through surveys, reviews, or direct support interactions. Suppose an e-commerce website.

Customer Retention 52

Customer Retention Software Gamification e-support 52

CustomerSuccessBox

NOVEMBER 16, 2021

Some of them are as follows: How to support scaling up the business? They’re hired by firms to get and keep their customers engaged with the product/service. People engage with a brand they like. It’s important to engage the key stakeholders in the account “from day 1.” ” Webinars.

Customer Success 52

Customer Success Management Case Study Rewards Programs 52

SurveySparrow

SEPTEMBER 16, 2022

Global recognition program : Guusto partners with Mastercard to offer a range of recognition programs in 160+ countries. Personalized gifts : The platform offers a wide range of personalized gifts, including e-gift cards, physical gift cards, and experiences. Employees can redeem these points from the reward catalog.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52

SurveySparrow

JUNE 19, 2023

This isn’t limited to a single interaction but encompasses all touchpoints a customer has with the business, from initial discovery and exploration, through the purchase process and including any subsequent support or service encounters. And the best part? When done right, it doesn’t just end with a sale.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Exceptional Customer Service 52

Strativity

APRIL 27, 2023

Margin matters now more than ever A handful of restaurant category brands invested early in proprietary customer engagement platforms and were rewarded with enduring positions of strength, while other brands struggled to pivot. It’s hard to fault restaurant brands for wanting to cozy up to delivery apps.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

Margin matters now more than ever A handful of restaurant category brands invested early in proprietary customer engagement platforms and were rewarded with enduring positions of strength, while other brands struggled to pivot. It’s hard to fault restaurant brands for wanting to cozy up to delivery apps.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Currency Alliance

NOVEMBER 14, 2019

Since customers are losing patience with brands that don’t recognize them as people, or enable consistent, multi-channel engagement, this priority remains over-arching in 2020. Constraining collaboration only constrains your ability to engage and capture insightful data. Brands reward more touchpoints to grow emotional loyalty.

Loyalty 40

Loyalty Trends Hotels Loyalty Programs 40

SmartKarrot

APRIL 22, 2022

Dedicating resources that provide quick and engaging solutions will help you boost your customer retention. You can have inbound content such as informative blogs, e-books, white papers, etc. You may have to sit with your teams – customer engagement teams and the finance teams to come up with a gift idea.

Customer Retention 10

Customer Retention B2B Strategy Rewards Programs 10

SmartKarrot

NOVEMBER 2, 2020

To stay connected to your audience seamlessly through the synchronicity of e-mails and connect so easily anytime is amazing.”. For each mask that is purchased, we will donate one face mask to nonprofits supporting those on the front lines. Ensure that a customer support personnel is available to swoop in when the customer needs help.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21