Alida

OCTOBER 27, 2017

Video killed the radio star, but e-commerce hasn’t killed bricks and mortar retail. This slight uptick is despite the growth and convenience of e-commerce. Customers enjoy coming to the store to engage with baristas but also want convenience that mobile supports, he said, and the human connection is the most important ingredient.

Retail 154

Retail Examples e-support Entertainment 154

DCX

OCTOBER 22, 2024

A huge shoutout to my Premium subscribers who generously support the DCX Newsletter through their subscriptions or by expensing it as a valuable educational resource. Let's say you run an e-commerce platform for home decor and want to completely revamp your new customer onboarding experience. Thank you! Sounds magical, right?

Social Media 52

Social Media e-support Innovation Customer Centricity 52

CSM Magazine

SEPTEMBER 28, 2016

Wegmans has reported that it received nearly 5,000 letters and e-mails in a year from consumers in 46 states who urged the chain to open a store in their area. They became the “love airline” with the flashy flight attendants and the most entertaining flight experience. Disney says it has to “sweat the small stuff.”

Customer Focused 40

Customer Focused Company Airlines Culture 40