Kayako

MAY 30, 2017

I have selected these videos because each one has influenced our customer relationships and deepened our understanding of how to provide better customer support. When companies hire employees who truly share the company’s vision—and then inspire and support them as they strive to meet this vision—magic happens.

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

SmartKarrot

NOVEMBER 2, 2020

To stay connected to your audience seamlessly through the synchronicity of e-mails and connect so easily anytime is amazing.”. For each mask that is purchased, we will donate one face mask to nonprofits supporting those on the front lines. Ensure that a customer support personnel is available to swoop in when the customer needs help.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

Strativity

APRIL 27, 2023

Margin matters now more than ever A handful of restaurant category brands invested early in proprietary customer engagement platforms and were rewarded with enduring positions of strength, while other brands struggled to pivot. You see our work every day for brands like Starbucks, Pizza Hut, Chuck E. james.lanyon@materialplus.io

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

Margin matters now more than ever A handful of restaurant category brands invested early in proprietary customer engagement platforms and were rewarded with enduring positions of strength, while other brands struggled to pivot. You see our work every day for brands like Starbucks, Pizza Hut, Chuck E. james.lanyon@materialplus.io

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. Brands reward more touchpoints to grow emotional loyalty.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40