e-support Groups Poor Customer Service 
CX Journey
MAY 16, 2018
Ever since 1994, Amazon has been spreading its impact and dictating trends in the e-commerce industry. If you’ve ever used its services, you’ve probably had the chance to directly witness one of the crucial reasons for its success. There are days when too many customer queries flow in at once. You'll create.
Comm100
JUNE 13, 2018
Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.
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Retently
OCTOBER 23, 2024
NPS surveys measure customer loyalty and advocacy by asking the question: “How likely are you to recommend our product/company to a friend?”. Customers answer on a scale of 0-10, and based on their responses, they are grouped into Promoters , Passives , or Detractors. Can you share a bit about yourself?
InMoment XI
JULY 18, 2024
Identify New Opportunities Customer feedback can also bring to light new opportunities or ideas for the business, whether that is a new product or a better way of providing customer support. Build Customer Loyalty Customers like knowing that the companies they frequent are interested in hearing and acting on customer feedback.
transcosmos Information Systems
JANUARY 5, 2017
Statistics on e-commerce business for 2017 and beyond remain strong. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online. So if you’re a retailer, you might want to spend some time going over this ultimate checklist for your e-commerce customers.
Thematic
MARCH 20, 2025
And before you think, “Nah, analyzing text is hard,” here’s the good news: AI-powered text analytics makes it easy to analyze customer feedback at scale. By By analyzing support tickets, emails, and chat logs, it uncovers common issues, tracks sentiment, and speeds up response times.
Retently
MARCH 10, 2022
Some companies experience a massive churn rate and have to fight for every customer. There is also a third group of businesses that will continue to grow in spite of a high customer churn because of the impressive revenue generated by existing clients. Create a customer-centric culture. Offer omnichannel support.
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