Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. Infographics. You can enhance your self-service support portal with an intelligent, conversational artificial intelligence (AI) chatbot. It’s important to avoid situations where two customer support reps provide different information or contradict what is published on your website.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

BirdEye

SEPTEMBER 20, 2023

You rely on artificial intelligence when using Waze, Alexa, Siri, facial recognition for phone access, or even your e-mail spam filter. However, you don’t have to have a person on staff 24/7 to provide 24/7 customer support. How can businesses measure the ROI of AI in marketing?

Marketing 64

Marketing Advertising Chatbots Social Media 64

ProProfs Chat

JULY 21, 2020

As a brand that has embarked on a long journey, you can’t afford to take any touchpoint lightly. He believes, “ Your brand is a story unfolding across all customer touchpoints. You can start by offering a personalized experience at every touchpoint, be it memorable in-store visits, or simply through personalized email responses.

Management 52

Management Loyalty Programs Loyalty Competitive Advantage 52

SurveySparrow

OCTOBER 2, 2020

Without measuring metrics, it will be impossible to evaluate your relevance. GA measures your website traffic, gives you insights on your audience, mobile responsiveness, load time, etc. Each metric that GA shows you will make your product better if you measure them and act upon it. from scratch. They provide 1-1 consultations.

Tools 59

Tools Marketing Infographics Analytics 59

Ecrion

SEPTEMBER 23, 2020

75% of brands report that they are measuring customer engagement, but that they cannot give an exact definition of what it is. In today’s world — thanks especially to the meteoric rise of e-commerce and e-retail shops — customer service needs to be constant. 77% of consumers report having used a self-service support portal.

Infographics 105

Infographics Self Service Customer Service Social Media 105

ProProfs Chat

OCTOBER 25, 2021

Some may find your customer support slow, while others may find your business ideas redundant. Collecting customer feedback comes with many benefits like improving your products or services, retaining your existing customers, measuring customer satisfaction, and more. (a) b) Measure Customer Satisfaction. e) Typeform.

Software 98

Software Feedback Net Promoter Score Social Media 98