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CX Leadership in the International Gas and Energy B2B Industry with Antonio Susta

Customer Bliss

Now, as a CX leader at Linde Group Italy, he has the support he needs to lead and implement a CX transformation, per the company’s new focus. Get a Real-Time View of Customer Chats and E-mails. During this time, Antonio and his team crafted internal seminars and workshops based on 3 messages : What is customer experience?

B2B 107
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Bill Quiseng. Bruce Temkin.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Bill Quiseng. Bruce Temkin.

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How Private Equity Firms Can Address Hidden Security Flaws in Open-Source Software (OSS)

West Monroe

But it often lacks extensive vendor support and scrutiny that comes with custom-developed software, and developers are not legally responsible to maintain their codebases. That means that projects are often abandoned by developers who have little incentive to support them—especially since they often receive little to no pay.

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Improve Employee Experience: 30+ Best Practices

ProProfs Chat

Read more: How to Use e-Learning for Employee Onboarding. Regular leadership training programs go a long way in developing the capabilities of managers at your workplace. Make sure that you create an environment for self-growth and learning by providing webinars, seminars, courses, skill training programs, etc.

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46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Additionally, great support is crucial in evaluating any software yet it’s sometimes overlooked. Then, find a piece of software that supports those needs.